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Citicorp

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3.7

based on 4.3k Reviews

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Citicorp Customer Service Executive Interview Questions and Answers

Updated 31 Jul 2023

Citicorp Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 31 Jul 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Topics shared at that moment we have to speak for 2mins

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Why do you want to work here
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HSBC Group user image Sahirthan Chandran

posted on 10 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What is your weakness
  • Ans. 

    My greatest weakness is that I tend to be overly critical of my own work.

    • I have a tendency to spend too much time perfecting tasks

    • I can be too hard on myself when things don't go as planned

    • I am working on finding a balance between striving for excellence and being too self-critical

    • Answered by AI
    Add your answer
  • Q2. What is your strength
  • Ans. 

    My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills to effectively understand and address customer needs

    • Empathy to connect with customers on a personal level and make them feel heard

    • Problem-solving skills to come up with tailored solutions for each customer

    • Ability to remain calm and patient in challenging situations

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Customer Service Executive Interview Questions & Answers

American Express user image Soukha bumai

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Explain the last movie you have watched
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.

Customer Service Executive Interview Questions & Answers

Aditya Birla Capital user image Digital News & Earning Option

posted on 22 May 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Basic about profile previous experience etc
    • Add your answer
  • Q2. Basic about introduction last experience
    • Add your answer
  • Q3. Sales profile products and Marketing in field
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewer was good well Test me before hire.

Customer Service Executive Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 14 May 2021

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why did you want to join here?
    • Add your answer
  • Q2. Why did you migrate your job
    • Add your answer
  • Q3. What are the qualifications you have
    • Add your answer
  • Q4. Tell about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Upgrade yourself guys
And fortune thinking

Customer Service Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 18 Apr 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. What describes you best
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 25 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to apply here
    • Add your answer
  • Q2. Tell me something about yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain the gap in employment during covid
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 6 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
    • Add your answer
  • Q2. Why you want to join American Express?
    • Add your answer
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
    • Add your answer
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
    • Add your answer
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
    • Add your answer
  • Q2. Travel is in boom. Why are you quitting now?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.

Customer Service Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 13 Oct 2022

I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Need to speak on any topic, more focus on communication
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Be confident in your conversation, never give fake experiences they do a thorough background check
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - an excellent company can learn a lot. you will learn lot about corp[orate world .
More about working at Citicorp

Citicorp Interview FAQs

How many rounds are there in Citicorp Customer Service Executive interview?
Citicorp interview process usually has 3 rounds. The most common rounds in the Citicorp interview process are Resume Shortlist, Group Discussion and One-on-one Round.

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Citicorp Customer Service Executive Salary
based on 50 salaries
₹2.8 L/yr - ₹6.4 L/yr
53% more than the average Customer Service Executive Salary in India
View more details

Citicorp Customer Service Executive Reviews and Ratings

based on 9 reviews

4.6/5

Rating in categories

4.5

Skill development

4.3

Work-life balance

4.7

Salary

4.6

Job security

4.4

Company culture

4.6

Promotions

4.3

Work satisfaction

Explore 9 Reviews and Ratings
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