Upload Button Icon Add office photos

Filter interviews by

Clear (1)

HSBC Group Customer Service Executive Interview Questions and Answers

Updated 10 Dec 2024

HSBC Group Customer Service Executive Interview Experiences

7 interviews found

Customer Service Executive Interview Questions & Answers

user image Sahirthan Chandran

posted on 10 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What is your weakness
  • Ans. 

    My greatest weakness is that I tend to be overly critical of my own work.

    • I have a tendency to spend too much time perfecting tasks

    • I can be too hard on myself when things don't go as planned

    • I am working on finding a balance between striving for excellence and being too self-critical

  • Answered by AI
  • Q2. What is your strength
  • Ans. 

    My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills to effectively understand and address customer needs

    • Empathy to connect with customers on a personal level and make them feel heard

    • Problem-solving skills to come up with tailored solutions for each customer

    • Ability to remain calm and patient in challenging situations

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. What describes you best

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Need to speak on any topic, more focus on communication
Round 3 - One-on-one 

(1 Question)

  • Q1. Be confident in your conversation, never give fake experiences they do a thorough background check

Interview Preparation Tips

Interview preparation tips for other job seekers - an excellent company can learn a lot. you will learn lot about corp[orate world .

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Behavioural test like 60 questions.

Round 2 - Technical 

(2 Questions)

  • Q1. About Trade life cycle
  • Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
  • Answered Anonymously
  • Q2. What is Asset Management?
  • Ans. 

    Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.

    • Asset management involves tracking, maintaining, and disposing of assets.

    • It includes activities such as inventory management, maintenance scheduling, and financial planning.

    • Asset management aims to ensure assets are utilized efficiently and effectively.

    • Examples of assets that can be managed include physi...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Investment Banking
  • CIBOP
Interview preparation tips for other job seekers - Be prepared on some of basic soft skill questions. Good intro is required to good start for interview. That'll impact on the results also.

HSBC Group interview questions for designations

 Customer Service

 (1)

 Customer Service Representative

 (2)

 Customer Service Associate

 (1)

 Customer Service Advisor

 (1)

 Customer Service Engineer

 (1)

 Customer Support Executive

 (2)

 Customer Care Executive

 (2)

 Global Service Executive

 (1)

I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assessments 

(1 Question)

  • Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...
  • Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
  • Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Customer Service
  • Technical Support
  • Credit
  • Issue resolution
  • Social Media
  • Telecommunication
  • Flexible
  • C++
  • C programing
Interview preparation tips for other job seekers - I request to check my assessment of the interview and give me update please . Job is very much important fr me it will be very much helpful

Interview Questionnaire 

2 Questions

  • Q1. Self Introduction
  • Q2. About company wt do you know

Interview Preparation Tips

Interview preparation tips for other job seekers - As I was a fresher they didn't ask much but u should be calm and bold to answer any questions. Please know about the company.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself?
  • Q2. As a next question, the interviewer has displayed 3 pictures of adventure sports and asked me to speak about them.

Interview Preparation Tips

Interview preparation tips for other job seekers - To answer the first question, remember always what you are at the moment. I mean if you are a fresher or having some work experience.

Interview questions from similar companies

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
  • Q2. Willing to work/reallocate anywhere in the city/state

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,
Contribute & help others!
anonymous
You can choose to be anonymous

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Service Executive interview?
HSBC Group interview process usually has 2 rounds. The most common rounds in the HSBC Group interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
How to prepare for HSBC Group Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HSBC Group. The most common topics and skills that interviewers at HSBC Group expect are Customer Service, Calling, Communication Skills, Salary and voice process.
What are the top questions asked in HSBC Group Customer Service Executive interview?

Some of the top questions asked at the HSBC Group Customer Service Executive interview -

  1. What is Asset Manageme...read more
  2. I got a call in assessment wanted to resolve the credit card issue of the custo...read more
  3. As a next question, the interviewer has displayed 3 pictures of adventure sport...read more

Recently Viewed

INTERVIEWS

CAMS

No Interviews

REVIEWS

Indusind Marketing & Financial Services

No Reviews

INTERVIEWS

Ekart Logistics

No Interviews

INTERVIEWS

Eviden

10 top interview questions

INTERVIEWS

UBS

No Interviews

REVIEWS

State Street Syntel

No Reviews

REVIEWS

State Street Syntel

No Reviews

REVIEWS

SBI Securities

No Reviews

INTERVIEWS

Wipro

40 top interview questions

REVIEWS

Indusind Marketing & Financial Services

No Reviews

Tell us how to improve this page.

HSBC Group Customer Service Executive Interview Process

based on 9 interviews

Interview experience

4.3
  
Good
View more
HSBC Group Customer Service Executive Salary
based on 922 salaries
₹1.4 L/yr - ₹7 L/yr
48% more than the average Customer Service Executive Salary in India
View more details

HSBC Group Customer Service Executive Reviews and Ratings

based on 233 reviews

4.3/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

3.7

Salary

4.1

Job security

4.1

Company culture

3.5

Promotions

3.8

Work satisfaction

Explore 233 Reviews and Ratings
Assistant Manager
2.6k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Manager
2.1k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Software Engineer
1.7k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Assistant Vice President
1.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Software Engineer
1.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare HSBC Group with

Standard Chartered

3.7
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

HDFC Bank

3.9
Compare
Did you find this page helpful?
Yes No
write
Share an Interview