HSBC Group
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I appeared for an interview in Nov 2024.
My greatest weakness is that I tend to be overly critical of my own work.
I have a tendency to spend too much time perfecting tasks
I can be too hard on myself when things don't go as planned
I am working on finding a balance between striving for excellence and being too self-critical
My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.
Strong communication skills to effectively understand and address customer needs
Empathy to connect with customers on a personal level and make them feel heard
Problem-solving skills to come up with tailored solutions for each customer
Ability to remain calm and patient in challenging situations
I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.
What people are saying about HSBC Group
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
Behavioural test like 60 questions.
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
Asset management involves tracking, maintaining, and disposing of assets.
It includes activities such as inventory management, maintenance scheduling, and financial planning.
Asset management aims to ensure assets are utilized efficiently and effectively.
Examples of assets that can be managed include physi...
HSBC Group interview questions for designations
I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.
posted on 4 Feb 2022
I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.
Seeking new challenges and growth opportunities in a different organization.
Looking for a change to expand my skill set and knowledge.
Seeking a more challenging role that aligns with my career goals.
Wanting to work in a different industry to gain new experiences.
Desire to work in a company with a better work-life balance.
Seeking better compensation and benefits.
Wanting to work in a more supportive and collaborative tea
I expect a competitive salary based on my experience and skills.
I am looking for a salary that reflects my qualifications and the responsibilities of the role.
I have researched the average salary range for Customer Service Executives in this industry.
I am open to negotiation and would like to discuss the salary package further.
I believe that fair compensation is important for job satisfaction and motivation.
I worked as a Customer Service Executive at XYZ Company.
Handled customer inquiries and complaints via phone, email, and chat
Provided product information and resolved customer issues
Maintained accurate records of customer interactions and transactions
Collaborated with other departments to ensure customer satisfaction
Received positive feedback from customers for excellent service
Achieved monthly targets for customer sati
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
I have a friendly and approachable demeanor, which helps me build rapport with customers.
I am a good listener and can empathize with customers' concerns and needs.
I am highly organized and can handle multiple tasks efficiently.
I have a problem-solving mindset and can think quickly on my f...
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
Over 5 years of experience in the customer service industry
Proficient in handling customer inquiries, complaints, and resolving issues
Skilled in building positive relationships with customers
Excellent communication and problem-solving skills
Ability to work well under pressure and in a fast-pace
posted on 6 Dec 2024
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
posted on 1 Jan 2023
I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.
Some of the top questions asked at the HSBC Group Customer Service Executive interview -
based on 9 interviews
Interview experience
based on 233 reviews
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