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HSBC Group Customer Service Executive Interview Questions and Answers

Updated 10 Dec 2024

HSBC Group Customer Service Executive Interview Experiences

7 interviews found

Customer Service Executive Interview Questions & Answers

user image Sahirthan Chandran

posted on 10 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Nov 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What is your weakness
  • Ans. 

    My greatest weakness is that I tend to be overly critical of my own work.

    • I have a tendency to spend too much time perfecting tasks

    • I can be too hard on myself when things don't go as planned

    • I am working on finding a balance between striving for excellence and being too self-critical

  • Answered by AI
  • Q2. What is your strength
  • Ans. 

    My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills to effectively understand and address customer needs

    • Empathy to connect with customers on a personal level and make them feel heard

    • Problem-solving skills to come up with tailored solutions for each customer

    • Ability to remain calm and patient in challenging situations

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. What describes you best

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.

Customer Service Executive Interview Questions Asked at Other Companies

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asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
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Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Need to speak on any topic, more focus on communication
Round 3 - One-on-one 

(1 Question)

  • Q1. Be confident in your conversation, never give fake experiences they do a thorough background check

Interview Preparation Tips

Interview preparation tips for other job seekers - an excellent company can learn a lot. you will learn lot about corp[orate world .

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Behavioural test like 60 questions.

Round 2 - Technical 

(2 Questions)

  • Q1. About Trade life cycle
  • Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
  • Answered Anonymously
  • Q2. What is Asset Management?
  • Ans. 

    Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.

    • Asset management involves tracking, maintaining, and disposing of assets.

    • It includes activities such as inventory management, maintenance scheduling, and financial planning.

    • Asset management aims to ensure assets are utilized efficiently and effectively.

    • Examples of assets that can be managed include physi...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Investment Banking
  • CIBOP
Interview preparation tips for other job seekers - Be prepared on some of basic soft skill questions. Good intro is required to good start for interview. That'll impact on the results also.

HSBC Group interview questions for designations

 Customer Service

 (1)

 Customer Service Representative

 (2)

 Customer Service Engineer

 (1)

 Customer Service Associate

 (1)

 Customer Service Advisor

 (1)

 Customer Support Executive

 (2)

 Customer Care Executive

 (2)

 Global Service Executive

 (1)

I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assessments 

(1 Question)

  • Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...
  • Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
  • Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Customer Service
  • Technical Support
  • Credit
  • Issue resolution
  • Social Media
  • Telecommunication
  • Flexible
  • C++
  • C programing
Interview preparation tips for other job seekers - I request to check my assessment of the interview and give me update please . Job is very much important fr me it will be very much helpful

Interview Questionnaire 

2 Questions

  • Q1. Self Introduction
  • Q2. About company wt do you know

Interview Preparation Tips

Interview preparation tips for other job seekers - As I was a fresher they didn't ask much but u should be calm and bold to answer any questions. Please know about the company.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself?
  • Q2. As a next question, the interviewer has displayed 3 pictures of adventure sports and asked me to speak about them.

Interview Preparation Tips

Interview preparation tips for other job seekers - To answer the first question, remember always what you are at the moment. I mean if you are a fresher or having some work experience.

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different organization.

    • Looking for a change to expand my skill set and knowledge.

    • Seeking a more challenging role that aligns with my career goals.

    • Wanting to work in a different industry to gain new experiences.

    • Desire to work in a company with a better work-life balance.

    • Seeking better compensation and benefits.

    • Wanting to work in a more supportive and collaborative tea

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Service Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q3. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Executive at XYZ Company.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Achieved monthly targets for customer sati

  • Answered by AI
  • Q4. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.

    • I have a friendly and approachable demeanor, which helps me build rapport with customers.

    • I am a good listener and can empathize with customers' concerns and needs.

    • I am highly organized and can handle multiple tasks efficiently.

    • I have a problem-solving mindset and can think quickly on my f...

  • Answered by AI
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-pace

  • Answered by AI

Interview Preparation Tips

Topics to prepare for JPMorgan Chase & Co. Customer Service Executive interview:
  • Interviewing
  • Communication Skills
Interview preparation tips for other job seekers - Prepare for the most common questions like information abour yourself and job profile in previous companies if any. Be precise and to the point, but conversational.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
  • Q2. Background experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
  • Q2. Behavioral question
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduction and scheduling ops round date
  • Q2. About current role and responsibilities
  • Q3. Any gab in education or company and why
Round 3 - Technical 

(1 Question)

  • Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also

Interview Preparation Tips

Interview preparation tips for other job seekers - Amex interviewer really don't have common sense in terms of their module in interview

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Service Executive interview?
HSBC Group interview process usually has 2 rounds. The most common rounds in the HSBC Group interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
How to prepare for HSBC Group Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HSBC Group. The most common topics and skills that interviewers at HSBC Group expect are Customer Service, Calling, Communication Skills, Salary and voice process.
What are the top questions asked in HSBC Group Customer Service Executive interview?

Some of the top questions asked at the HSBC Group Customer Service Executive interview -

  1. What is Asset Manageme...read more
  2. I got a call in assessment wanted to resolve the credit card issue of the custo...read more
  3. As a next question, the interviewer has displayed 3 pictures of adventure sport...read more

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HSBC Group Customer Service Executive Interview Process

based on 9 interviews

Interview experience

4.3
  
Good
View more
HSBC Group Customer Service Executive Salary
based on 885 salaries
₹1.1 L/yr - ₹7 L/yr
46% more than the average Customer Service Executive Salary in India
View more details

HSBC Group Customer Service Executive Reviews and Ratings

based on 233 reviews

4.3/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

3.7

Salary

4.1

Job security

4.1

Company culture

3.5

Promotions

3.8

Work satisfaction

Explore 233 Reviews and Ratings
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