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American Express

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based on 3.1k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

About
Reviews
3.1k
Salaries
21.1k
Interviews
360
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165
Benefits
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American Express Customer Service Executive Reviews

Updated 3 Mar, 2025

Overall Rating

4.5/5

based on 16 reviews

Rating distribution

5

14 (87.5%)

4

0 (0%)

3

1 (6.3%)

2

0 (0%)

1

1 (6.3%)

Category Ratings

4.9

Salary

4.9

Work-life balance

4.8

Job security

4.7

Work satisfaction

4.5

Skill development

4.0

Company culture

4.0

Promotions

What employees say about American Express?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

45% employees reported

Flexible timing

80% employees reported

No travel

87% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

8 reviews

4.0

Rated by Men

7 reviews

American Express is rated 4.5 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

American Express is rated 4.5 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

16 reviews found

Sort by: Popular

Customer Service Executive in Gurgaon / Gurugram

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Excellent

Customer Service Executive in Gurgaon / Gurugram

Full Time

·

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 04 Oct 2024

Likes

Yearly increment depends on your performance no politics in it.

Salary - Excellent
Job security - Excellent
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

There are some policies which needs to be corrected by leadership team.

Company culture - Poor

What people are saying about American Express

View All

a senior software engineer

Interview and Hiring Process

Hi folks, Can someone let me know about the hiring process of AmEx? Like, how much time does it take after the last interview to get a response from HR? Also, do they inform if we haven’t cleared the interview or is it obvious? I have been contactin... read more

Got a question about American Express?

Ask anonymously on communities.

Customer Service Executive in Gurgaon / Gurugram

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jun 2024

Likes

I must say I love the company and I would suggest every fresher, experienced person must try and be a part of American Express

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing is there to be dislike

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Customer Service Executive in Gurgaon / Gurugram

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Mar 2024

Likes

Good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing everything is good

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 27 Mar 2024

Likes

Work culture is great.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

Growth within organisation is terrible.

Promotions - Bad
Company culture - Poor

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read American Express Customer Service Executive Reviews based on locations

5.0

Gurgaon / Gurugram

(14)

Customer Service Executive in New Delhi

Full Time

·

Customer Success Department

1.0

posted on 11 Apr 2024

Overall Rating

Bad

Customer Service Executive in Gurgaon / Gurugram

Full Time

·

Non Voice Department

5.0

posted on 10 Jan 2024

Overall Rating

Excellent

You are reading trusted reviews. Keep reading to find out more about American Express.

Customer Service Executive in Gurgaon / Gurugram

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Mar 2021

Likes

Great workspace, excellent security

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Executive in Gurgaun

Customer Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 06 Jun 2022

Likes

Job security, good package

Skill development - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Good package

Work Details

Growth, job security and good package

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 May 2022

Likes

Best company to work with

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Best workplace

Work Details

Amazing

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Gurgaon / Gurugram

Disputes Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 May 2021

Likes

Culture moreover it's customer centric as well as employee centric firm

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday

Customer Service Executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Apr 2021

Likes

Employee centric

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

Its superb

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Ttt Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Mar 2021

Likes

Excellent place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing..

Work Details

Top level

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Cps Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 09 Jan 2019

Likes

Throughout the experience has been pretty decent, in terms of perks and compensation there isn't a match that stands against Amex. Individual can earn from 30000-300000 pm. Values and the mentors seemed excellent. If you plan for just the monitary part you are at the right place. All the best

Salary - Excellent
Skill development - Good
Company culture - Excellent

Dislikes

Scope of growth is almost next to impossible. You'll have to be an excellent performer to outsand the others and if you fail to do that nobody would even know your existence. Work-life balance isn't possible because of 24/7 shifts.

Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 May 2021

Likes

all are friendly

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Customer Service Executive in Gurgaon / Gurugram

Facility Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 May 2018

Likes

Amex gives value to their employees

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Multitasking

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Everything

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More about working at American Express

#4 Best Large Company - 2022

#1 Best Large Financial Services Company - 2022

#18 Best Large Company - 2021

HQ - New York City,New York, United States
Financial Services
10k-50k Employees (India)
Retail

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 16 American Express reviews submitted by American Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if American Express is the right company for you. 45% of e...mployees reported the working days at American Express as Monday to Friday. 80% employees reported the work timings at American Express as Flexible timing. Read more

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American Express Customer Service Executive Reviews

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American Express Customer Service Executive Salary

based on 91 salaries

₹4 L/yr - ₹9.5 L/yr

121% more than the average Customer Service Executive Salary in India

View more details

Employee Benefits for American Express Customer Service Executive

Office cab/shuttle

2 total responses

Office gym

2 total responses

Child care facility

1 total response

Cafeteria

1 total response

View All

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