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i
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Teleperformance Sr.CCE Interview Questions and Answers
Teleperformance Sr.CCE Interview Experiences
5 interviews found
Selected
I applied via AmbitionBox and was interviewed before Apr 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your him self
- Q2. Read English book
(2 Questions)
- Q1. Job related questions
- Q2. Why do you want to work in our company
(2 Questions)
- Q1. Computer tayping
- Q2. Basic knowledge of english
Interview Preparation Tips
(2 Questions)
- Q1. How was your day today
- Ans.
My day was productive and busy with back-to-back meetings and tasks.
Had multiple meetings with different teams
Completed several tasks on deadline
Received positive feedback from a client
Had a team lunch to celebrate a colleague's birthday
- Q2. Tell us about yourself
- Ans.
I am a dedicated and experienced customer service professional with a strong background in resolving customer issues and providing excellent support.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and resolving technical issues
Received multiple awards for outstanding customer service performance
Interview Preparation Tips
singhal singhal
(2 Questions)
- Q1. Introduce yourself
- Q2. Speak on random topic
- Ans.
I will speak on the impact of social media on mental health.
Social media can contribute to feelings of inadequacy and low self-esteem
Excessive use of social media can lead to anxiety and depression
Cyberbullying on social media platforms can have severe consequences for mental health
However, social media can also provide a sense of community and support for individuals struggling with mental health issues
(2 Questions)
- Q1. Same thing abive
- Q2. Same question above
Interview Preparation Tips
What people are saying about Teleperformance
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Tell me about your past work experience
Interview Preparation Tips
Teleperformance interview questions for designations
Selected
I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self?
- Ans.
I am a dedicated and experienced customer service professional with a strong background in resolving customer issues and providing excellent support.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and resolving technical issues
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service p
- Q2. What is BPO and Why do you want to join BPO
- Ans.
BPO stands for Business Process Outsourcing. I want to join BPO for career growth opportunities and to enhance my communication skills.
Opportunity for career growth
Enhance communication skills
Exposure to different industries and processes
Interview Preparation Tips
Interview questions from similar companies
(2 Questions)
- Q1. What do you mean by customer support
- Ans.
Customer support refers to the assistance provided to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, resolving issues, and providing guidance.
It includes offering technical support, troubleshooting, and product information.
Customer support can be provided through various channels such as phone, email, chat, and social media.
Good customer support leads to customer...
- Q2. How you will handle angry customer
- Ans.
Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.
Listen actively to the customer's concerns without interrupting.
Empathize with the customer by acknowledging their feelings.
Remain calm and composed, even if the customer is being aggressive.
Offer solutions or alternatives to address the customer's issue.
Follow up with the customer to ensure their satisfaction and resolve any remaini
(2 Questions)
- Q1. Tell me About yourself
- Q2. What is your salary expectations
I applied via Walk-in and was interviewed in Sep 2024. There were 4 interview rounds.
(3 Questions)
- Q1. Tell me about yourself then role and responsibilities
- Q2. What makes you switch from an existing company to our company?
- Ans.
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
Seeking new challenges and growth opportunities
Attracted to company's strong reputation
Interested in positive work culture
Possibility of career advancement
Better salary or benefits package
- Q3. Tell me about your previous company experience?
(4 Questions)
- Q1. Can spell your full name, place, contact number and address?
- Ans.
Yes, I can spell my full name, place, contact number, and address.
Full Name: John Doe
Place: New York City
Contact Number: 555-555-5555
Address: 123 Main Street, Apt 1A, New York, NY 10001
- Q2. Tell which one you like either college life or working life?
- Ans.
I prefer working life over college life due to the sense of accomplishment and independence it provides.
Working life offers financial stability and independence
College life can be stressful with exams and assignments
In working life, you can see the direct impact of your efforts on your career growth
Working life allows for more freedom to make decisions and take ownership of projects
- Q3. Tell about feminizam?
- Ans.
Feminism is a social and political movement advocating for equal rights and opportunities for women.
Feminism aims to challenge and dismantle gender-based discrimination and inequality.
It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.
Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...
- Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
Calculation regarding percentage
One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important
Interview Preparation Tips
(2 Questions)
- Q1. What was your experience during the one-on-one round with the manager?
- Ans.
The one-on-one round with the manager was insightful and engaging.
Discussed my previous experience in customer support
Answered situational questions on handling difficult customers
Received feedback on communication skills and problem-solving abilities
- Q2. Basically check communication
Chat Support Executive Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 19 Oct 2024
(2 Questions)
- Q1. About previous company
- Q2. How much package that I am expecting
Interview Preparation Tips
I applied via Job Portal
(2 Questions)
- Q1. Tell me about yourself.
- Q2. What is your understanding of the job description?
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Teleperformance Sr.CCE Interview Process
based on 5 interviews in last 1 year
1 Interview rounds
- HR Round
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Teleperformance Sr.CCE Reviews and Ratings
based on 14 reviews
Rating in categories
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|  ₹0.8 L/yr - ₹7.3 L/yr |
|
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| ₹1 L/yr - ₹7.5 L/yr |
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