Teleperformance Interview Questions, Process, and Tips

It was an online test with a set of rounds including typing speed, vocabulary test, and aptitude questions.

Q1. Tell about yourself
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Q2. Previous work experience
Ans. 
I have 2 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
• Handled customer inquiries via phone, email, and chat

• Resolved customer issues efficiently and effectively

• Provided excellent customer service and support

• Collaborated with other departments to address customer needs

• Trained new team members on customer support processes
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Q3. Explain about process and pay
Ans. 
The process involves handling customer inquiries and issues, while pay is typically based on experience and performance.
• Process involves addressing customer inquiries and issues promptly and effectively

• Pay is usually determined by experience, performance, and company policies

• Performance metrics may include customer satisfaction ratings and resolution times
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Assessment in online

Q1. Previous work experience
Ans. 
I have 3 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
• Handled customer inquiries via phone, email, and chat

• Resolved customer issues efficiently and effectively

• Provided excellent customer service and support

• Collaborated with other departments to address customer concerns

• Trained new team members on customer support processes
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Q2. Knowledge about work
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Q1. Describe yourself
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Q2. Yesterday routine
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Q1. They take your first round in which they ask you to give your self introduction the after they'll decide on the basis of your confidence and communication
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Q2. Tell me about yourself
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They take the second round in which they take test on computer as name of Mcat

Q1. Then they take one operational round in which a client or any other superior person takes your interview
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Q2. Are looking for any holiday for coming 3 months
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Q1. Good in all be better for thefkkkhcjofbmv
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Q2. Tell me about your self
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Q1. Where do you live
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Q2. What are your hobbies
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I scored 76 in the aptitude test.

Q1. What is your work experience
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Q2. How do you differentiate between target and goal.
Ans. 
Target is a desired result to be achieved, while goal is the specific objective that needs to be accomplished.
• Target is the overall aim, while goal is the specific milestone.

• Targets are usually broader and long-term, while goals are more specific and short-term.

• Targets are often set by the organization, while goals can be set by individuals.

• Example: Target - Increase customer satisfaction by 10%. Goal - Implement a new...read more
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Q3. What superpower you want
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