Teleperformance Csa Lead Interview Questions and Answers

Q1. What is medical billing?
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Q2. What you know about the job
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Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Project related discussion
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Q2. Sql transaction
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Q1. Database related questions
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Q2. Team handling discussion
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Q1. Tell me about your self
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Q2. Why do you want to work in BPO?
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Q1. Tell me about your self
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Q2. What is customer service for you?
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Customer service is about providing excellent support and assistance to customers to ensure their satisfaction and loyalty.
• Listening actively to customers' needs and concerns

• Responding promptly and courteously to inquiries and issues

• Going above and beyond to exceed customer expectations

• Building strong relationships with customers through personalized interactions

• Resolving conflicts and complaints effectively and effici
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Q1. Introduction of the candidate
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Q2. Work experience of the candidates
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Candidates have diverse work experience in various industries and roles.
• Candidates have experience in leadership roles in previous companies.

• Some candidates have experience in project management.

• Others have worked in customer service roles.

• A few candidates have experience in technical roles such as software development or IT.

• Overall, the candidates bring a mix of skills and experiences to the table.
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DS,DNS,DHCP,DFS,OUTLOOK,VPN

Q1. What is DORA , what is DNS and DHCP
Ans. 
DORA is a framework for measuring software delivery performance. DNS is a system that translates domain names to IP addresses. DHCP is a protocol for automatically assigning IP addresses to devices.
• DORA stands for DevOps Research and Assessment, a framework for measuring software delivery performance

• DNS stands for Domain Name System, translates domain names to IP addresses

• DHCP stands for Dynamic Host Configuration Prot...read more
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Q1. What is active directory and DC promotion
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Active Directory is a directory service that stores information about objects on a network, while DC promotion is the process of promoting a server to a domain controller.
• Active Directory is a centralized database that stores information about network resources such as users, computers, and printers.

• It allows administrators to manage and secure resources within a network.

• DC promotion is the process of installing Active...read more
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Questions regarding ppts are been asked.

Q1. Casual questions like our roles and responsibilities
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Q1. Situation question
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Q2. Roles and responsibilities
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Q1. Your favourite cricketer and give me best lines
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Q2. Good communication
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Q3. Team leader quality
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Q4. Team management skills
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Q5. What's is the transperant skills
Ans. 
Transparent skills are abilities and qualities that are easily observable and understood by others.
• Transparent skills are typically technical or hard skills that can be demonstrated through tasks or projects.

• They are usually quantifiable and measurable, such as proficiency in a programming language or project management.

• Examples include coding skills, data analysis abilities, project management experience, and proficie
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