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Teleperformance

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3.9

based on 30.4k Reviews

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Teleperformance Csa Lead Reviews

Updated 14 Nov, 2024

Overall Rating

2.4/5

based on 11 reviews

Rating distribution

2 (18.2%)

3 (27.3%)

2 (18.2%)

Category Ratings

2.6

Company culture

2.4

Skill development

2.3

Job security

2.3

Salary

2.3

Work satisfaction

2.2

Work-life balance

2.1

Promotions

What employees say about Teleperformance?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

67% employees reported

Flexible timing

67% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

1.7

Rated by Women

2 reviews

2.6

Rated by Men

9 reviews

Teleperformance is rated 2.4 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction w ... Read more

Teleperformance is rated 2.4 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

11 reviews found

Sort by: Popular

Csa Lead in Hyderabad / Secunderabad

Full Time

Administration Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 22 Oct 2024

Likes

Hr team team is supportive

Skill development - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Team leader don't respect the Customer service Executive,high level partiality in process like SBI life insurance process and RBL Process.

Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Csa Lead in Kolkata

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 01 Oct 2024

Likes

I worked there for 1.5 years then I served notice period of 1 month..During this periods I have not taken any unplanned leave.. I maintained accuracy..which was above 90%. But the culture was terrible cause you can't take break even sometimes they don't allow you to go washroom.. Behaviour of the seniors were very rude, all seniors were not the same. If you run a survey then you will see most of the employee will give below 3star ratings....Read More

Dislikes

1. Work culture 2. Behaviour of the seniors 3. Break policies 4. System availability 5. Salary increment 6. IJP recommendation

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

What people are saying about Teleperformance

View All

Can someone advice whether I should join HDFC Bank with almost Half CTC or Teleperformance (TP), a BPO with Double CTC? Job Role: Inbound Customer Support. Factors: WFH: TP ✅️ HDFC ❌️ Location: HDFC - New Delhi, TP - Noida Team Handling: HDFC - Individual role. TP - Team Leader Team Handling: HDFC ❌️ TP ✅️ Working Days: HDFC - 6. TP - 5 Customer Base: HDFC - Indian, TP - USA

Which Organisation to Join? Please provide reason(s) or if you have any suggestion.

HDFC Bank

Teleperformance

4 participants . poll closed

Got a question about Teleperformance?

Ask anonymously on communities.

Csa Lead in Kolkata

Full Time

Operations, Maintenance & Support Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 14 Nov 2024

Likes

Least suggested nothing

Dislikes

Full politics unsupported supervisor

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work policy: Depends on manager

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Csa Lead in Kolkata

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 14 Oct 2024

Likes

Nothing as such neither there is any professionalism nor any perks

Dislikes

Unprofessional workplace Everyone sohouts on the floor Feels like sales job

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Csa Lead in Kolkata

Full Time

Content Management (Print / Online / Electronic) Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Sep 2024

Likes

Nothing

Dislikes

Work culture work environment management salary security work shift timings toxic

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Csa Lead in Gurgaon / Gurugram

Full Time

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 31 May 2023

Likes

Very good company in gurgaon

Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Excellent work culture and support

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Csa Lead in Gurgaon / Gurugram

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 23 Aug 2023

Likes

Culture, people, hr, empathy

Skill development - Good
Work-life balance - Good

Dislikes

Communication, work pressure, conspiracy

Salary - Poor

You are reading trusted reviews. Keep reading to find out more about Teleperformance.

Csa Lead in Thane

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 12 Jun 2023

Likes

Strict work timings no employee should be in office after 20:00.As they have many processes its was was easy to transfer to another process if one is not certified in previous process.

Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

Gender biased only favouring females over males inspite no fault of males.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Csa Lead in Garden Reach

Full Time

CSA Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 12 Oct 2022

Likes

Very bad

Dislikes

Team leader is very bad not respect CSA

Skill development - Poor
Job security - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Csa Lead in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations - Other Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 04 Jul 2024

Dislikes

Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Overall Rating

Csa Lead in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Mar 2024

Likes

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

More about working at Teleperformance

HQ - Paris, France
BPO
50k-1 Lakh Employees (India)
IT Services & Consulting
Software Product

Tell us how to improve this page.

Teleperformance Csa Lead Reviews by Locations

Teleperformance Csa Lead Kolkata Reviews

Teleperformance Reviews by Designations

Teleperformance Customer Care Executive Reviews
Teleperformance Customer Service Associate Reviews
Teleperformance Customer Service Executive Reviews
Teleperformance Quality Analyst Reviews
Teleperformance Customer Support Executive Reviews
Teleperformance Team Lead Reviews
Show more
Teleperformance Senior Customer Service Executive Reviews
Teleperformance Analyst Reviews
Teleperformance Technical Support Executive Reviews
Teleperformance Team Lead Operations Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Teleperformance reviews submitted by Teleperformance employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Teleperformance is the right company for you. 67% of empl...oyees reported the working days at Teleperformance as Monday to Saturday. 67% employees reported the work timings at Teleperformance as Flexible timing. Read more