MNC-Customer Retention Executive- Telecommunication

Job Description:

Teleperformance is a French MNC with operations in 100+ countries, overall 4 Lakh and more employees works with us across the Globe.

We have an exciting opportunity for those with excellent English (Verbal and Written) and a regional language as given below.

Candidates with minimum six months experience in Customer Support preferably from Telecom, E-Commerce, FinTech industries will be a great fit.

Join us as a Customer Support Executive, you will be responsible to resolve the concerns, issues and queries of customers related to the product. Customer retention and preventing customers from Off-boarding is the key.

Job Title: Sr. Customer Support Executive

Immediate Joiners Required: Joining Date: Feb 26th 2025

Technical Competence:

• Proficiency in English language must
• Minimum 6 months experience in Customer Support.
• Street Smartness, convincing and persuasion skills.
• Languages: English & (Tamil OR Telugu OR Malayalam, OR Kannada OR Hindi).
• English with one regional Language.
• Location - Chennai (Ambattur)
• Work Mode - From Office
• Should be within the Boundary limits for cab facility.
• Follow a 24/7 rotational shift schedule, which sometimes include nights.
• Graduation Mandatory.
• Experienced candidates must have valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip of their pervious employments.

Working Schedule:

• 6 days working with 1 rotational Off weekly.
• Shift duration of 9 hours including 1 hour break.
• Casual leaves won't be entertained for the first three months apart from week offs.

Should be able to join immediately.

Remuneration:

(Telugu OR Tamil) with English- 2.46 LPA,

Hindi with English- 2.80 LPA,

(Malayalam OR Kannada) with English- 2.70 LPA

***************NOTE**************************

Permanent Work Location:

Ambit IT Park (Ambattur) -(One way cab will be provided)

Interview Location:

Ambit IT Park (Ambattur),

Teleperformance- Ground Floor,4th and 5th Floor, Sai Nagar- Ambattur

Interview time: 10.30 Am - 3.30 Pm. Aadhar number required to gain access inside the building.

To talk to HR- Please call/ WhatsApp between 10 Am -6.30 Pm-

HR Contact- Priya - +91 8870193504