Teleperformance Interview Questions, Process, and Tips

Q1. Situation based question
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Q1. What is DNS address ?
Ans. 
DNS address is a unique string of numbers and letters that identifies a specific domain on the internet.
• DNS address stands for Domain Name System address

• It translates domain names into IP addresses

• It helps in locating websites and other resources on the internet

• Example: The DNS address for google.com is 172.217.3.206
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Q2. What is DHCP server ?
Ans. 
DHCP server is a network server that automatically assigns IP addresses and other network configuration settings to devices on a network.
• DHCP stands for Dynamic Host Configuration Protocol.

• It allows devices to join a network and obtain necessary network settings without manual configuration.

• DHCP server leases IP addresses to devices for a specific period of time.

• It helps in efficient management of IP addresses in a net...read more
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Q3. What is an IP address ?
Ans. 
An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP addresses are used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• IPv4 addresses consist of four sets of numbers separated by periods (e.g. 192.168.1.1).

• IPv6 addresses are longer and consist of eight groups of four hexadecimal digits separated by colons (e.g. 2001:0db8:85
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Q4. What are the types of IP address ?
Ans. 
Types of IP addresses include IPv4 and IPv6.
• IPv4 addresses are 32-bit numerical addresses, typically written in decimal format (e.g. 192.168.1.1)

• IPv6 addresses are 128-bit hexadecimal addresses, written in a format like 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q5. What is Portforwarding ?
Ans. 
Portforwarding is a technique used to redirect network traffic from one IP address and port to another.
• Portforwarding is commonly used to access devices on a private network from outside the network.

• It is often used for online gaming, remote desktop connections, and accessing security cameras remotely.

• Portforwarding involves configuring a router to forward specific incoming ports to a specific device on the network.

• It ...read more
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Q1. Describe your self
Ans. 
I am a dedicated and customer-oriented service advisor with excellent communication skills.
• Strong ability to understand and address customer needs

• Effective problem-solving and decision-making skills

• Proficient in using computer software and systems

• Experience in handling customer complaints and resolving issues

• Ability to work well under pressure and meet deadlines
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Q2. What was your privious company
Ans. 
I worked at XYZ Company as a Service Advisor.
• Worked at XYZ Company as a Service Advisor

• Assisted customers with their service needs

• Provided recommendations and estimates for repairs

• Scheduled appointments and managed service orders
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Q3. Why did you leave your previous job
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited growth potential in previous job

• Looking for a more challenging role

• Seeking a company with better career prospects

• Desire to expand skillset and gain new experiences
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Q4. Are you comfortable with this package
Ans. 
Yes, I am comfortable with this package.
• I have experience working with similar packages in the past.

• I have received training on how to use this package effectively.

• I am confident in my ability to troubleshoot any issues that may arise with this package.

• I have successfully used this package to provide excellent service to customers in the past.
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Q5. Tell us about your weakness
Ans. 
I tend to be overly critical of my own work.
• I have high standards for myself and always strive for perfection.

• I often spend extra time reviewing my work to ensure it meets the highest standards.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• Example: In my previous role, I would often spend extra time double-checking customer orders to avoid any mistakes.
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It was multiple choice questions

Q1. Introduction, about City and motivation to join this jib
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Q1. Introduce about yourself past experience and what are your hoppies are you multifascinated or multitasker or focus on one goal
Ans. 
I have 5 years of experience in customer care with a focus on problem-solving. I enjoy reading, hiking, and cooking in my free time.
• 5 years of experience in customer care

• Strong focus on problem-solving

• Hobbies include reading, hiking, and cooking
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Topic on offline marketing is best or online marketing is best

Case study on greenery topic whether forest should be reserved or destroyed and made gio tower

Q1. Family background verification documentation introduce about yourself once again
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Q1. Give a detailed information about what will be your roles and responsibilities
Ans. 
As a Customer Care Executive, my roles and responsibilities include resolving customer inquiries, providing product information, and ensuring customer satisfaction.
• Handling customer inquiries and resolving issues in a timely manner

• Providing accurate information about products or services

• Maintaining customer records and updating databases

• Ensuring customer satisfaction through effective communication and problem-solving

• C...read more
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Q2. How will you work in a pressurised condition elaborate
Ans. 
I thrive in high-pressure situations by staying calm, prioritizing tasks, and seeking support when needed.
• Remain calm and composed under pressure

• Prioritize tasks based on urgency and importance

• Seek support from colleagues or supervisors when needed

• Take short breaks to recharge and refocus

• Maintain open communication with team members
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Q3. Speak something about science geography historypolitical science and maths
Ans. 
I have a strong background in science, geography, history, political science, and maths.
• Science: I have studied various branches of science such as physics, chemistry, and biology.

• Geography: I am knowledgeable about different countries, continents, and physical features of the Earth.

• History: I have a good understanding of historical events, timelines, and significant figures.

• Political Science: I have studied political ...read more
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Any topic they can give on environment food delivery bill demands of customer

It was about topic given on how to issue an ordered demand of customer from your side