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Teleperformance Senior Customer Service Associate Interview Questions and Answers for Freshers

Updated 3 Apr 2024

3 interviews found

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Interview experience
1
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023.

4 Interview Rounds

1

HR Round (4 Questions)

  • Q1. Tell about yourself
  • Q2. Which public figure do you admire the most
  • Q3. What is your location
  • Q4. What is your current CTC
2

One-on-one Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why is your hometown famous
3

Aptitude Test Round

AMCAT assessment consist of 4-5 sections I scored 76 which is way too high

4

One-on-one Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Mock Call & call etiquettes

Senior Customer Service Associate Interview Questions

user image kimboineng vaiphei

posted on 23 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Women empowerment
3

HR Round (1 Question)

  • Q1. Why should i hire you?
Interview experience
4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

HR Round (1 Question)

  • Q1. Basic questions
3

Assignment Round

Assessment typing regarding any topic

4

One-on-one Round (1 Question)

  • Q1. Email writing skill

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024.

4 Interview Rounds

1

Assignment Round

This was Chat round, In this round we have to communicate with customer and resolve their queries through chat

2

HR Round (1 Question)

  • Q1. About Self Introduction and Basic Questions about education
3

Group Discussion Round

Given a topic (15min time)to complete

4

One-on-one Round (3 Questions)

  • Q1. Asked about myself and family background
  • Q2. About Education and why do you choose
  • Q3. Asked about night shift ,Is it ok or not

Interview Preparation Tips

Interview preparation tips for other job seekers - It was really Easy to crack, just focus on communication skills and be confident.
Interview experience
5
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024.

1 Interview Round

1

One-on-one Round (4 Questions)

  • Q1. Normal introduction
  • Q2. Career Objectives and experience
  • Q3. Qualifications and problem solving
  • Q4. Manager round and skill questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very professional and confident for the interview
Interview experience
5
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2024.

4 Interview Rounds

1

Group Discussion Round

Self introduction of candidate

2

Aptitude Test Round

Conducting exam for candidates

3

Assignment Round

Conducting exam for candidates

4

Technical Round (2 Questions)

  • Q1. Speak about customer service
  • Q2. What do you know about bpo

Interview Preparation Tips

Interview preparation tips for other job seekers - Be a brave

Customer Care Executive Interview Questions

WNS user image Varsha Ajgaonkar

posted on 18 Oct 2023

Interview experience
5
Excellent
Difficulty level
-
Duration
-
Result
-

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. Tell me about your self
3

One-on-one Round (1 Question)

  • Q1. Do you know any gds language
Interview experience
5
Excellent
Difficulty level
-
Duration
-
Result
-

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

HR Round (6 Questions)

  • Q1. Walk me through your resume
  • Q2. Why should we hire you?
  • Q3. What can you bring to the company?
  • Q4. What is your weaknesses?
  • Q5. What are your great strengths?
  • Q6. Are you flexible with shifts?
3

HR Round (1 Question)

  • Q1. Where do you see your self in the next 5 years ?

Interview Preparation Tips

Topics to prepare for HGS Customer Care Executive interview:
  • Reasearch the companies and
  • Prepare set of questions
  • Conduct yourself a mock intervie
Interview preparation tips for other job seekers - Practice for interview questions and also research companies.

I applied via Apna Jobs and was interviewed in Aug 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

HR Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Explain breifly about anyone topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Have good communication skills
Maintain discipline
Be prepared for the interview
Be there in time

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was not very tough one. Only thing that matters is the confidence in yourself. Give your answers honestly, and most important is that you SHOULD have sensible answers to their questions. While answering the questions do not think about the grammar of your answer, focus on transferring your point properly, smoothly and easily.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Senior Customer Service Associate interview for freshers?
Teleperformance interview process for freshers usually has 3-4 rounds. The most common rounds in the Teleperformance interview process for freshers are One-on-one Round, HR and Resume Shortlist.
How to prepare for Teleperformance Senior Customer Service Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are English, Communication Skills, English Language and Strong Communication Skills.
What are the top questions asked in Teleperformance Senior Customer Service Associate interview for freshers?

Some of the top questions asked at the Teleperformance Senior Customer Service Associate interview for freshers -

  1. After clearing the ops round they took a normal typing test where I was asked t...read more
  2. There was a tele conversation between the interviewer (Manager) and me regardin...read more
  3. We have to complete the given sentence which was mentioned above as it is grama...read more
How long is the Teleperformance Senior Customer Service Associate interview process?

The duration of Teleperformance Senior Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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based on 3 Teleperformance interviews
WalkIn
33%
67% candidates got the interview through other sources.
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Teleperformance Senior Customer Service Associate Salary
based on 922 salaries
₹1.1 L/yr - ₹6 L/yr
At par with the average Senior Customer Service Associate Salary in India
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Teleperformance Senior Customer Service Associate Reviews and Ratings

based on 216 reviews

3.2/5

Rating in categories

3.0

Skill development

3.0

Work-Life balance

3.1

Salary & Benefits

3.0

Job Security

3.1

Company culture

2.7

Promotions/Appraisal

3.0

Work Satisfaction

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