Teleperformance Senior Customer Service Associate Interview Questions, Process, and Tips

Q1. Asked regarding experience. You should give your answer most relevant to the question asked. Also be very transparent if you do not have experience, DON'T FAKE IT. If you dont know say you don't know!
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Q2. What was your last take home (salary) ?? Dont tell 40k if you were earning 25k be transparent. Answer precisely and be realistic especially if you are new to the field because I was a newbie to the call ...read more
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Q1. Question : Talk on a topic for 2mins (covid) : It was a very relevant topic as it was 2020 and I was able to relate to most of it.. Give examples while talking so that its more understandable to the int...read more
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Q2. There was a tele conversation between the interviewer (Manager) and me regarding booking flight tickets (just a normal one) to check our vocab and grammar... It was very attractive, she liked it I guess...read more
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Q1. Basic question like tell me about yourself and how many years of experience do you have ?
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SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.

Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questions about my hobbies, so if you are stating s...read more
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Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before ops round or the SVAR/AMCAT test it depends ...read more
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Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving issues, and providing product information

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and pr...read more
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Q2. Why you want to leave the previous company?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for new challenges and opportunities for growth

• Desire to expand my skill set and knowledge in a different environment

• Seeking a company with better career advancement prospects

• Want to explore different work cultures and practices
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Q1. About yourself, age, previous experience
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Q1. What is ram used in the computer for
Ans. 
RAM is used in a computer to temporarily store data and instructions that the CPU needs to access quickly.
• RAM stands for Random Access Memory

• It is used to store data and instructions that the CPU needs to access quickly

• RAM is volatile memory, meaning it loses its contents when the power is turned off

• Having more RAM allows a computer to run more programs simultaneously without slowing down
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