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Teleperformance Quality Coach Interview Questions and Answers

Updated 8 Feb 2021

Teleperformance Quality Coach Interview Experiences

1 interview found

Quality Coach Interview Questions & Answers

user image Anonymous

posted on 8 Feb 2021

Interview Questionnaire 

2 Questions

  • Q1. Knowledge about quality tools apart from the personal introduction part
    • Add your answer
  • Q2. Explain as much as you can. Try relating your work experience with the questions asked and explain each and everything in detail
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - One should be confident while speaking. Even if you say something incorrect, you can correct it by aplolizing, however, all one need to do is not to fumble.

Interview questions from similar companies

Team Lead Operations Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 19 Nov 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How to reduce attrition
  • Ans. 

    To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.

    • Improve communication between management and employees

    • Provide opportunities for career growth and development

    • Offer work-life balance initiatives such as flexible schedules or remote work options

    • Create a positive work environment that promotes employee engagement and satisfaction

    • Answered by AI
    Add your answer
  • Q2. How to control shrinkage
  • Ans. 

    Shrinkage can be controlled by implementing strict inventory management practices.

    • Implementing regular inventory audits to track discrepancies

    • Training employees on proper handling and storage of products

    • Utilizing security measures such as surveillance cameras and security tags

    • Analyzing sales data to identify patterns of shrinkage

    • Implementing a system for reporting and investigating any suspected theft or loss

    • Answered by AI
    Add your answer
  • Q3. How to improve communication
  • Ans. 

    Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.

    • Encourage active listening to ensure understanding

    • Provide clear and concise messages to avoid confusion

    • Offer feedback regularly to address any issues or concerns

    • Utilize various communication channels such as emails, meetings, and instant messaging

    • Implement communication training for team members

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. How to reduce error count
  • Ans. 

    To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.

    • Implement standardized processes to ensure consistency and reduce human error

    • Provide training to employees to improve skills and knowledge

    • Conduct regular audits to identify and address potential errors

    • Encourage open communication to allow team members to discuss and resolve issues

    • Utilize t

    • Answered by AI
    Add your answer
  • Q2. How to manage team
    • Add your answer

Skills evaluated in this interview

Team Lead Operations Interview Questions & Answers

Omega Healthcare user image Hari Kutty

posted on 17 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is medical billing?
    • Add your answer
  • Q2. What you know about the job
  • Ans. 

    Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.

    • Responsible for overseeing daily operations and ensuring smooth workflow

    • Managing and leading a team of employees

    • Setting goals and targets for the team

    • Monitoring performance and providing feedback

    • Implementing strategies to improve efficiency and productivity

    • Handling escalated issues and re...

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Prefer some aptitude test

Process Leader Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 18 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is your understanding of the job description?
    • Add your answer

Team Lead Operations Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 9 Apr 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What was the last conflict with your manager?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I didn't share any conflict as such.

Team Leader Quality Interview Questions & Answers

R1 RCM user image Pratik Sawant

posted on 24 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Second Round 

(2 Questions)

  • Q1. About the roles and responsibilities, objectives of the being a quality analyst
    • Add your answer
  • Q2. Communication skills, Aptitude, Knowledge Testing
    • Add your answer

Team Lead Operations Interview Questions & Answers

iEnergizer user image Anonymous

posted on 4 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About Myself and Experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Team Lead Operations Interview Questions & Answers

Foundever user image Jayeshkumar R Purohit

posted on 20 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General introduction
    • Add your answer
Round 3 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself!
    • Add your answer
  • Q2. What positive changes would you like to bring to the organization?
  • Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
    • Answered by Jayeshkumar R Purohit
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.

Team Lead Operations Interview Questions & Answers

HGS user image Anonymous

posted on 7 Nov 2022

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Question framed on Maths And Health Insurance. Regarding Proc codes

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction yourself then about education background
    • Add your answer
  • Q2. About your experience on your LOB and Value added Certificate courses and projects
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Before applying go to company website and check about company's profile and go through Job Description shared through mail for your reference and work on those slides then coming to experience let you know what have you learnt from previous company and worked on any projects please include those for eye catching

Team Lead Operations Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 6 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Easy and comfortable test

Round 2 - HR 

(2 Questions)

  • Q1. Self intro given
    • Add your answer
  • Q2. Nothing only self intro they asked
    • Add your answer
Round 3 - Group Discussion 

Discussion about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstsource is the good company for experience people
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Teleperformance Quality Coach Salary
based on 5 salaries
₹3.6 L/yr - ₹6.2 L/yr
5% less than the average Quality Coach Salary in India
View more details

Teleperformance Quality Coach Reviews and Ratings

based on 4 reviews

4.9/5

Rating in categories

4.1

Skill development

4.9

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4.7

Salary

4.1

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4.9

Company culture

4.1

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4.9

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