IntouchCX Senior Manager Interview Questions and Answers

Q1. Previous job profile
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It was a simple assessment

Q1. Generic questions, nothing specific to the role
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Q1. What were the challenges in the previous organizations handling same profile?
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Q2. What was the individual revenue target
Ans. 
The individual revenue target was $X for the year.
• The revenue target was set at the beginning of the year.

• It was based on the company's overall revenue goals and the individual's role.

• The target was reviewed regularly throughout the year and adjusted if necessary.

• The individual's performance was evaluated based on their ability to meet or exceed the target.

• The revenue target was a key factor in determining the individu...read more
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Q1. Similar questions like previous round
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Situational Based Questions

Q1. Manager Round - Situational interview questions
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Q2. Situational based questions
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Q3. Scenarios to answer - Given work life balance related questions to answer
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Q1. Self introduction
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Q2. Work experience
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Q1. Base evaluation
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Q1. Technical evaluation.
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Q1. Salary discussion.
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Strong Aptitude test

Q1. Tell me something about yourself.
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Q2. What is your long term goal or where do you see yourself 5 years from now.
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Q1. How will you manage the work?
Ans. 
I will manage the work by prioritizing tasks, delegating responsibilities, and maintaining open communication with team members.
• Create a to-do list and prioritize tasks based on urgency and importance

• Delegate tasks to team members based on their strengths and workload

• Maintain open communication with team members to ensure everyone is on the same page

• Regularly assess progress and adjust plans as needed

• Use time managemen...read more
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Q2. What's your previous experience?
Ans. 
I have 5 years of experience in data analysis and reporting for a financial services company.
• Worked with large datasets to identify trends and patterns

• Created reports and dashboards using Excel and Tableau

• Collaborated with cross-functional teams to provide insights and recommendations

• Developed and maintained data models for forecasting and budgeting

• Conducted ad-hoc analysis to support business decisions
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Chat assesment was done, written communication skill

Q1. Kind of CX you handle
Ans. 
I handle a customer experience focused on personalized interactions and seamless omni-channel communication.
• Implementing customer journey mapping to identify pain points and improve touchpoints

• Leveraging data analytics to personalize customer interactions and anticipate needs

• Utilizing AI chatbots for quick and efficient customer support

• Training staff on empathy and active listening skills to enhance customer satisfacti
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Q2. Aggressive, escalations, churning nd retaining
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