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IntouchCX Customer Support Interview Questions and Answers

Updated 6 Sep 2024

IntouchCX Customer Support Interview Experiences

2 interviews found

Customer Support Interview Questions & Answers

user image Anonymous

posted on 6 Sep 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How to restart an device
  • Ans. 

    To restart a device, press and hold the power button until a menu appears, then select 'Restart' or 'Reboot'.

    • Press and hold the power button until a menu appears

    • Select 'Restart' or 'Reboot' from the menu

    • Wait for the device to power off and then turn back on

    • Answered by AI
    Add your answer
  • Q2. How to manage a team
  • Ans. 

    Managing a team involves effective communication, setting clear goals, providing support, and fostering a positive work environment.

    • Communicate clearly and regularly with team members

    • Set specific and achievable goals for the team

    • Provide support and resources to help team members succeed

    • Foster a positive work environment through recognition and feedback

    • Encourage collaboration and teamwork among team members

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company to work with

Customer Support Interview Questions & Answers

user image Anonymous

posted on 21 Feb 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

There was an exam about 30 questions.

Round 3 - One-on-one 

(2 Questions)

  • Q1. I only go till first round and so cannot tell about next other rounds.
    • Add your answer
  • Q2. It will be like tell me about yourself and salary discusstions are there
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare prepare and prepare
it takes very hard work to get this job.
i thought its other CS so i didn't prepare and go for interview

Customer Support Interview Questions Asked at Other Companies

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Q1. What? Jobs Rules And How Customer Support
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Q2. How to convence the customer while leave our brand
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Q3. What is the Software you are familiar like Logisys , Cargo wise ?
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Q4. Specify the positive characteristics of the customer.
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asked in NeoDove
Q5. What ley insights have you gained about the NeoDove?
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Customer Support Jobs at IntouchCX

View all

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
Verified Icon
·
works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
Got a question about IntouchCX?
Ask anonymously on communities.

Interview questions from similar companies

Customer Support Interview Questions & Answers

Foundever user image Anonymous

posted on 20 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and empathetic customer support professional with a passion for helping others.

    • I have over 5 years of experience in customer support roles

    • I am skilled in resolving customer issues and providing excellent service

    • I am a good listener and communicator, able to empathize with customers' concerns

    • I am proficient in using CRM systems and other support tools

    • I am a team player and enjoy collaborating with colle

    • Answered by AI
    Add your answer
  • Q2. Your work experience
  • Ans. 

    I have 3 years of experience in customer support roles, including phone, email, and chat support.

    • Handled customer inquiries and issues via phone, email, and chat

    • Provided product information and troubleshooting assistance

    • Resolved customer complaints and escalated issues as needed

    • Answered by AI
    Add your answer

Customer Support Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 24 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Typing test and english grammar evaluation

Round 3 - One-on-one 

(1 Question)

  • Q1. 1-on-1 with the regarding Team Leader
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support interview:
  • Excel
  • Typing Speed
  • English Language
Interview preparation tips for other job seekers - It is nothing to worry about; they are very polite and friendly

Customer Support Interview Questions & Answers

Sykes Business Services Of India user image Anonymous

posted on 3 Jun 2020

I applied via Shine and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About my profile,and in second round some questions like last angry day, how good u r in decision making etc.
    • Add your answer
  • Q2. About previous work experience
    • Add your answer
  • Q3. Previous company roles and responsibilities
  • Ans. 

    I have experience in customer support roles with responsibilities including resolving customer issues, providing product information, and ensuring customer satisfaction.

    • Resolving customer inquiries and issues in a timely and professional manner

    • Providing product information and troubleshooting assistance

    • Ensuring customer satisfaction through effective communication and problem-solving

    • Handling customer complaints and esc...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Realy pathetic..I cleared and 2 round and they said I will receive call for 3rd round but I haven't received i don't know why.
I wait for long time and i called back the recuiter but they haven't even answered my call.why they said I clearded 2nd round and why they did like this I don't know.But this is realy pathetic.

Customer Care Executive Interview Questions & Answers

R1 RCM user image Anonymous

posted on 9 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. Why the gap. Is huge?
  • Ans. 

    The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.

    • Market demand for the specific skill set may be low

    • Economic conditions may have led to downsizing or hiring freezes

    • Company restructuring or mergers could have affected hiring

    • Personal reasons such as health issues or family commitments

    • Answered by AI
    Add your answer
  • Q3. Where does your husband work
  • Ans. 

    My husband works as a software engineer at a tech company in the city.

    • My husband is a software engineer

    • He works at a tech company

    • His workplace is located in the city

    • Answered by AI
    Add your answer
  • Q4. When would you join?
  • Ans. 

    I am available to join immediately.

    • I can start as soon as possible.

    • I am ready to join within a week's notice.

    • I am flexible with the joining date and can accommodate as per the company's requirement.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are married, your likelihood of being hired may be lower. Conceal any employment gaps if possible.

Customer Support Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 17 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good company but as a fresher they will not pay u salary for 45 days as training period and if u fail to complete the test at end of day 45 then that's it ur out no salary just worst policy

Customer Care Executive Interview Questions & Answers

iQor Global Services user image Fun with Ravi

posted on 17 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about your self ?
    • Add your answer
  • Q2. Job profile
    • Add your answer
Round 2 - Aptitude Test 

You need to do typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager will take the interview

Engineer- Customer Support Interview Questions & Answers

IKS Health user image Anonymous

posted on 29 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you are looking for a new job now?
  • Ans. 

    Seeking new challenges and growth opportunities in a supportive environment.

    • Looking to expand my skill set and knowledge in a new role

    • Interested in working with a different team or company culture

    • Seeking better work-life balance or career advancement

    • Want to contribute to a company that aligns with my values and goals

    • Answered by AI
    Add your answer
  • Q2. Why you become interested in our company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Cool job, nice people, and really cool interview

Customer Service Associate Interview Questions & Answers

Conduent user image B Pavan Prasad

posted on 28 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Support interview?
IntouchCX interview process usually has 2 rounds. The most common rounds in the IntouchCX interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for IntouchCX Customer Support interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, Non Voice Process, Customer Support, Customer Experience Management and Communication Skills.
What are the top questions asked in IntouchCX Customer Support interview?

Some of the top questions asked at the IntouchCX Customer Support interview -

  1. How to restart an dev...read more
  2. How to manage a t...read more
  3. i only go till first round and so cannot tell about next other roun...read more

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IntouchCX Interviews By Designations

Interview Questions for Popular Designations

IntouchCX Customer Support Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
View more

Customer Support Interview Questions from Similar Companies

Tech Mahindra Customer Support Interview Questions
3.5
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3.8
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Genpact Customer Support Interview Questions
3.8
 • 1 Interview
WNS Customer Support Interview Questions
3.4
 • 1 Interview
iEnergizer Customer Support Interview Questions
4.6
 • 1 Interview
Conneqt Business Solutions Customer Support Interview Questions
3.7
 • 1 Interview
Sykes Business Services Of India Customer Support Interview Questions
3.4
 • 1 Interview
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IntouchCX Customer Support Salary
based on 8 salaries
₹1.8 L/yr - ₹4.1 L/yr
6% more than the average Customer Support Salary in India
View more details

IntouchCX Customer Support Reviews and Ratings

based on 2 reviews

3.3/5

Rating in categories

2.7

Skill development

2.7

Work-life balance

2.7

Salary

2.7

Job security

2.1

Company culture

2.1

Promotions

2.1

Work satisfaction

Explore 2 Reviews and Ratings
Customer Support Jobs at IntouchCX
Associate - Customer Support

Panch Mahals

0-2 Yrs

Not Disclosed

Associate - Customer Support

Valsad

0-2 Yrs

Not Disclosed

Associate - Customer Support

Kheda

0-2 Yrs

Not Disclosed

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