Concentrix Corporation Customer Support Interview Questions and Answers

To restart a device, press and hold the power button until a menu appears, then select 'Restart' or 'Reboot'.

• Press and hold the power button until a menu appears

• Select 'Restart' or 'Reboot' from the menu

• Wait for the device to power off and then turn back on

Managing a team involves effective communication, setting clear goals, providing support, and fostering a positive work environment.

• Communicate clearly and regularly with team members

• Set specific and achievable goals for the team

• Provide support and resources to help team members succeed

• Foster a positive work environment through recognition and feedback

• Encourage collaboration and teamwork among team members

BPO is the practice of contracting specific business tasks to a third-party service provider.

• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve

I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.

• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more

I am looking for a competitive salary that reflects my experience and skills in customer care.

• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo

Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.

• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more