Foundever Customer Support Interview Questions and Answers

Q1. Give your Introduction
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Q2. Explain your yesterday
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Q1. You are pursuing a regular course,how will you manage
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Q2. Explain your family
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Mathematical questions
English
Reasoning

Q1. A lot of questions about philosophy
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Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. Can you introduce yourself?
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Q2. What was experience details
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Q1. Asking details in bpo
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Q1. Tell me about Your self
Ans. 
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and difficult customers

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding customer service performance
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Q2. Pronounciation check
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Q1. Sell this pen or any product
Ans. 
This pen is not just a writing tool, but a stylish accessory that enhances your professional image.
• Highlight the sleek design and quality craftsmanship of the pen

• Emphasize the smooth writing experience it provides

• Mention any special features like a comfortable grip or refillable ink

• Create a sense of urgency by mentioning limited availability or a special discount
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Q2. Why should hire you . Why you want join this bpo
Ans. 
I have a strong background in customer service and am highly motivated to excel in this role at your BPO.
• I have over 5 years of experience in customer support roles, where I have consistently exceeded targets and received positive feedback from customers.

• I am a quick learner and adapt well to new environments, which will allow me to quickly integrate into your team and start making a positive impact.

• I am passionate abo...read more
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Q1. Tell me about Your self
Ans. 
Experienced customer support executive with strong communication skills and a passion for helping customers.
• Over 5 years of experience in customer support roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Passionate about providing top-notch customer service

• Familiar with CRM systems and ticketing platforms
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Q2. Hobbies . Strength and Weakness . What is bpo. Company work? Why should hire you Sell this bottle
Ans. 
My hobbies include reading, hiking, and playing the guitar. My strengths are communication and problem-solving skills, while my weakness is impatience. BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. I believe I should be hired for my strong customer service background and ability to handle challenging situations. I can sell ...read more
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Q1. Normal introduction
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Q2. Career Objectives and experience
Ans. 
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. Could you provide a brief introduction about yourself?
Ans. 
Experienced customer support associate with strong communication skills and a passion for helping customers.
• Over 5 years of experience in customer support roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Passionate about providing top-notch customer service

• Familiar with CRM systems and ticketing platforms
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You were assigned to write an essay on a specific topic.