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Genpact Customer Support Interview Questions and Answers

Updated 14 Aug 2022

Genpact Customer Support Interview Experiences

1 interview found

Round 1 - Assignment 

Vocabulary , helping verbs , fill in the blanks ,comprehansion

Round 2 - Aptitude Test 

English comprehansion ,opposite words, helping verbs , fill in the blanks

Interview Preparation Tips

Interview preparation tips for other job seekers - actually the online test that are taken through the companies 're good .all the questions are normal and any one can give the answer properly if they'll read out the questions carefully.

Saint-Gobain

We thank our employees for rating us 4/5 on AmbitionBox

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Interview Questionnaire 

1 Question

  • Q1. About future goals, job profile, customer handling

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Be comfortable
Be flexible for shift timings
Patience is the key, & its very important to be patient in this field
Good Communication skills
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro, technical round

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy questions were asked

I applied via Company Website and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What? Jobs Rules And How Customer Support
  • Ans. 

    Customer support jobs involve following rules and providing assistance to customers.

    • Customer support jobs require following company policies and procedures.

    • Customer support representatives must have good communication and problem-solving skills.

    • They should be knowledgeable about the products or services they are supporting.

    • Customer support agents need to be patient, empathetic, and able to handle difficult customers.

    • Th...

  • Answered by AI
  • Q2. How To Job My Customer Support Is People's Helping

Interview Preparation Tips

Interview preparation tips for other job seekers - This Job's Tech Mahindra Is Best Company 👌 So Happy This Company Interviewe

Thank You
Basavaraj
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - operation round 

(1 Question)

  • Q1. Previous work experience, communication skills
Round 3 - Assessment 

(1 Question)

  • Q1. English grammar

Interview Preparation Tips

Interview preparation tips for other job seekers - good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Group Discussion 

They ask you some questions about yourself ,and check your confidence .

Round 2 - HR 

(1 Question)

  • Q1. About your future plan ,why you want to join the company .
Round 3 - One-on-one 

(1 Question)

  • Q1. Your expectation from the job ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and there is nothing to worry . Answer them with confidence and try to make them short and simple .try to wear formal or semi formal that's it.

I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic communication skills were tested. Sone techical questn too. Versant test is mandatory

Interview Preparation Tips

Interview preparation tips for other job seekers - Please never go for these third party vendors. They misguide you regarding profile . I went for this third party vendor named savantis solution and it really misguided me
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

The planning if the project and how to take over the project

Round 3 - Aptitude Test 

We should maintain the aptitude to with our project and with with

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to wrok in the this company and to entire world

Interview Questionnaire 

1 Question

  • Q1. Questions related to COBOL,JCL,VSAM,DB2,CICS,Vision plus
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Genpact Interview FAQs

How many rounds are there in Genpact Customer Support interview?
Genpact interview process usually has 2 rounds. The most common rounds in the Genpact interview process are Assignment and Aptitude Test.
How to prepare for Genpact Customer Support interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are customer support, Customer Service, customer care, voice process and bpo.

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Genpact Customer Support Salary
based on 10 salaries
₹1.8 L/yr - ₹4.4 L/yr
32% more than the average Customer Support Salary in India
View more details

Genpact Customer Support Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

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