Firstsource Solutions Customer Support Interview Questions and Answers

Q1. How to restart an device
Ans. 
To restart a device, press and hold the power button until a menu appears, then select 'Restart' or 'Reboot'.
• Press and hold the power button until a menu appears

• Select 'Restart' or 'Reboot' from the menu

• Wait for the device to power off and then turn back on
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Q2. How to manage a team
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Managing a team involves effective communication, setting clear goals, providing support, and fostering a positive work environment.
• Communicate clearly and regularly with team members

• Set specific and achievable goals for the team

• Provide support and resources to help team members succeed

• Foster a positive work environment through recognition and feedback

• Encourage collaboration and teamwork among team members
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Q1. Introducing about self
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Q2. About fast typeing
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Typing test and english grammar evaluation

Q1. 1-on-1 with the regarding Team Leader
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Q1. Give your Introduction
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Q2. Explain your yesterday
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Q1. You are pursuing a regular course,how will you manage
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Q2. Explain your family
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Mathematical questions
English
Reasoning

Q1. A lot of questions about philosophy
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Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Tell me something about yourself that's not on CV
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Q2. What are your expectations
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Q1. Test familiarity with MS office tools
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Q2. Test ability to work with Avaya
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Q1. Scenario specific call listening
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I was asked to read an article infront of the leadership team. They asked me questions about what I read.