Firstsource Solutions Interview Questions, Process, and Tips

Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong understanding of banking products and services

• I am a team player and have excellent communication skills

• I am committed to providing exceptional service to customers
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Q2. Tell me about your previous organisation.
Ans. 
I previously worked at a multinational technology company specializing in software development.
• Worked in a fast-paced environment

• Collaborated with cross-functional teams

• Managed customer inquiries and issues efficiently
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Q3. Why did you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges and opportunities

• Relocation

• Company downsizing or restructuring
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Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have over 5 years of experience in customer service roles

• I have a proven track record of resolving customer issues efficiently and effectively

• I am skilled in communication, problem-solving, and relationship-building

• I am familiar with banking products and services, including online banking and loans
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Q2. Tell me about your previous organisation your experience.
Ans. 
I worked at a multinational telecommunications company as a Senior CSA.
• Managed a team of CSAs to ensure high levels of customer satisfaction

• Handled escalated customer complaints and resolved issues effectively

• Implemented new customer service strategies to improve efficiency

• Collaborated with other departments to streamline processes and improve communication
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Q3. Tell me about your job role in your previous organisation.
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing information about banking products and services.
• Managed a high volume of customer calls and emails on a daily basis

• Resolved customer complaints and issues in a timely and professional manner

• Provided information on various banking products such as savings accounts, loans, and credit cards

• Assisted customers with online banking services...read more
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Q4. Why do you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for a new challenge and opportunity for growth

• Seeking a more dynamic work environment

• Wanting to expand my skill set and knowledge

• Desiring a better work-life balance

• Relocation to a new area
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Q5. Why you want to work with this company the company which you are going for the interview?
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Q6. What is your strength ?
Ans. 
My strength is my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Strong communication skills

• Ability to empathize with customers

• Problem-solving skills

• Patience and resilience

• Experience in handling difficult customer situations
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Q7. What is your weakness?
Ans. 
One of my weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

• I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.

• I am working on improving my ability to accept constructive criticism and not take it personally.
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Q8. What do you know about this company?
Ans. 
Lloyds Banking Group (LBG) is a leading UK-based financial services company with a long history and a strong presence in the market.
• Lloyds Banking Group is one of the largest retail banks in the UK

• It was founded in 1765 and has a long history of providing banking services

• LBG offers a wide range of financial products and services including current accounts, savings accounts, mortgages, and loans

• The company is committed ...read more
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Q1. Tell me about yourself?
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Typing and communication easy lvl only

Q1. Just formal questions
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Q2. Tell about yourself
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Q1. Tell me about your collage
Ans. 
I attended XYZ College where I studied Business Administration and graduated with honors.
• Studied Business Administration

• Graduated with honors

• Participated in various extracurricular activities
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Q2. Tell me avout your family
Ans. 
I come from a close-knit family of five, including my parents, older sister, and younger brother.
• My parents have always been supportive of my career choices and have instilled in me the values of hard work and perseverance.

• My older sister is a successful lawyer who I look up to for guidance and advice.

• My younger brother is currently studying engineering and we share a close bond despite the age gap.
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Q1. About previous company
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Q2. How much package that I am expecting
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Q1. What is stack and queue
Ans. 
A stack is a data structure that follows the Last In First Out (LIFO) principle, while a queue follows the First In First Out (FIFO) principle.
• Stack: LIFO principle, push and pop operations, examples include function call stack, undo feature in software applications

• Queue: FIFO principle, enqueue and dequeue operations, examples include printer queue, message queue in messaging systems
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Q1. Tell me about yourself and experience.
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Q1. Speak on any topic by your choice. It was a telephonic round during the time of corona.
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English grammatical test and typing test

They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
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Q2. Why should hire you?
Ans. 
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
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