Firstsource Solutions WFM Executive Interview Questions and Answers

Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
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Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
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Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
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Q1. How to reduce error count
Ans. 
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
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Q2. How to manage team
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Q1. What was your experience during the one-on-one round with the manager?
Ans. 
The one-on-one round with the manager was insightful and engaging.
• Discussed my previous experience in customer support

• Answered situational questions on handling difficult customers

• Received feedback on communication skills and problem-solving abilities
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Q2. Basically check communication
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Q1. Tell me about yourself
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Q2. What is your last drawn salary
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It consists of questions related to non verbal logical reasoning, English and basic computer questions.

Q1. Recruiter asks to give introduction and ask general questions related to your profile. After that ask about bpo.
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Q2. Introduce yourself?
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Q3. What you want to join bpo?
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Q4. Tell me about your previous experience?
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Q1. They asked to give typing test?
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Q1. Tell me about yourself?
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Q2. Reason for leaving previous organisation?
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Q1. Why do you want to join iEnergizer?
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Q2. US culture, LGBTQ, Black Lives Matter
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Q1. There would be 6 parts of the Versant round which would get conducted on the computer, such as, Hear the sentence and speak the same, jumbled sentence, Rephrasing etc.
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Question framed on Maths And Health Insurance. Regarding Proc codes

Q1. Introduction yourself then about education background
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Q2. About your experience on your LOB and Value added Certificate courses and projects
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Q1. Self introduction work experience
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Q1. How I will manage my job and study.
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Q2. Why I left my previous organization?
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Q3. What are my hobbies?
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Q4. When I Travelled last time?
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Q1. Tell me about yourself.(Manager round)
Ans. I gave self introduction and I told about Mysore for two minutes topic.
Answered by Mohammed Abdul Raheem
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Q2. Tell me about yourself.(Hr round)
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