TELUS Digital Chat Support Executive Interview Questions and Answers

Q1. Introduce yourself
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Q2. Speak in english about any random topic
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The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Comparison to others on social media can negatively affect mental health

• Cyberbullying on social media platforms can have serious consequences

• Taking breaks from social media can improve mental well-being
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Q1. First round was assesment
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Q2. Communication (chat)
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The question given by them are very interesting. And HR department is pretty awesome.

Q1. Waiting for operational round
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Q1. Say 4 to 5 lines on music ?
Ans. 
Music is a universal language that evokes emotions and connects people through rhythm, melody, and lyrics.
• Music has the power to uplift moods and evoke strong emotions.

• It can serve as a form of self-expression and a way to communicate feelings.

• Different genres of music cater to diverse tastes and preferences.

• Music can bring people together, create memories, and inspire creativity.

• Examples: Classical music, rock, pop, j
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Q1. What you think about women safety in india?
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Women safety in India is a complex issue with various challenges and concerns.
• Women safety in India is a matter of serious concern.

• There are several factors contributing to the lack of safety for women in India, including cultural norms, gender inequality, and inadequate law enforcement.

• Instances of violence against women, such as rape, domestic violence, and harassment, are prevalent.

• Women often face challenges in acc...read more
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Q1. Where do you live currently?
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Q2. Do you have any experience?
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Q1. Tell me about yourself?
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Q2. What do you know about US culture
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Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.
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Q1. Tell me about yourself?
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Experienced chat support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat support for various products and services

• Proficient in using chat support software and CRM systems

• Excellent written communication skills with a focus on customer satisfaction

• Ability to multitask and prioritize customer inquiries effectively

• Proven track record of resolving custom
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Q2. Sell me a laptop
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Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.
• High-performance processor for fast multitasking

• Sleek and lightweight design for portability

• Long-lasting battery for all-day use

• High-resolution display for crisp visuals

• Ample storage space for all your files and applications
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Q1. Tell me about yourself? Why this job and why this company? very basic question
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Q1. How do you like Games? What do you know about EA? Have you played games before?
Ans. 
I enjoy playing games, especially those developed by EA. I have played games before and am familiar with EA's popular titles.
• I enjoy playing a variety of games, including those from EA.

• I am familiar with EA as a major video game company known for popular titles like FIFA, Madden NFL, and The Sims.

• I have played games from EA before and appreciate their quality and innovation.
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Q1. Previous experience related
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Q2. What was the roll
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The role of a Chat Support Executive involves providing assistance and resolving customer queries through online chat platforms.
• Providing timely and accurate responses to customer inquiries

• Resolving customer complaints and issues

• Offering product or service information

• Maintaining a positive and professional attitude

• Escalating complex issues to higher levels of support
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Q1. Self introduction
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Q1. About experience and confidence
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Q1. About Yesterday routine
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Q2. About introduction of yourself
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Q3. Your most memorable day or about home city
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Mac test and knowledge test and voice test

Q1. Manager round about you
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