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Firstsource Solutions
based on 4.7k Reviews
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38% employees reported
67% employees reported
50% employees reported
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Full Time
Risk Management & Compliance - Other Department
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I like work environment
Promotion and salary increment not there
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Full Time
Operations Support Department
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Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within Country.
Full Time
WFM Department
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NA NA NA NA NA
Employee unsupportiveness, Partiality, etc.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within Country.
Work Force Management Department
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Working culture
There is no problem in the company but there are some people in some department, who have some problems for others.
Work days: Monday to Saturday (Flexible Timings)
Non Voice Department
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Support from HR is good and management
Compensation should be better
Work days: Rotational Shift (Flexible Timings)
Back Office Department
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Work Environment, Management, Skills Development Classes
NA
Generally speaking, my work is slightly challenging as I have to look the entire reports billing clients management, and Ad-hoc work,
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Voice / Blended Department
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Compensation and benefits
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Back Office Department
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Overall Rating
Discover interview dos and don'ts from real experiences
Operations Support Department
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Learning
Parcitality
Work timings: Strict Timings
Collection Department
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Good work environment and culture
NA
I learnt everything on the job
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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Full Time
Customer Success Department
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The only thing good thing about the job is the location.
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
Full Time
Voice / Blended Department
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Salary was competitive compared to the market.
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.
The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Support Department
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I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.
Everything
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Nothing
Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Corporate Training Department
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It has lot of scope to develop.
Nothing is organised and office politics is at peaks. No proper HR team or capability development. Just for name sake they have departments.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Nothing I like in the Firstsource Management is not good and not good cafertia. Deducated Breaks 30 mintues for 2 times you should not exceed the breaks and system is not good but you should login timely.
Management is not Good. Before training they will tell you will get very good incentives and when you will perform really time work. the incenticves will be deducated
Full Time
Business Intelligence & Analytics Department
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Made some good friends and that's all what I got from this company
Salary is way too low and as checked with my colleagues in other departments, internal politics and gossip are at its peak. Management is unsure with promotion and upskilling and gives vague answers if asked questions. Salary hike are next to nothing every year.
Full Time
Non Voice Department
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At first it was good but it is actually terrible, lot of unqualified and uneducated employees on the management and HR level. Very toxic culture. Highly unprofessional
Pathetic management, They eat your money, your incentives, your credibility, Just a bunch of uneducated pricks. Ground level employees are nice but HR and management department is shit. Can't even speak proper English and they hire for US process. The most unethical HR and unprofessional is The HR samridhi singh. Almost a uneducated HR and incompetent
Work days: Rotational Shift (Strict Timings)
Full Time
Customer Success, Service & Operations - Other Department
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Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Team environment
They speak Tamil language in all calls except with client. Including Vice president/ Director communicates in Tamil and suggested to learn Tamil. This Feedback is for Healthcare payer domain in FSL.
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Customer Success, Service & Operations - Other Department
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Nothing trainers are terrible not focusing on teaching they are just putting some new trainers who are not trained on anything
They are hiring disabled people who are fighting with other staff and first source is supporting these disabled people to misbehave
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Salary package is better when compared to other companies like Wipro, Cognizant, Sutherland BPO Companies
They'll treat you like labourers, no work life balance, they not at all value their employees and no leaves even after 6 months also the leave policy is there. I not at all prefer anyone to come this side. until and unless you are in a desperate need of money or job
Work days: Rotational Shift (Strict Timings)
Full Time
Back Office Department
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Didn't ever think about me. I have served 4 and half year in this company. I have just said bad words to transportation and they have terminated me. Transport comes late everyday and I have been silent always.
Work days: Monday to Friday (Flexible Timings)
Full Time
Advertising & Creative Department
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I wasn't fired. And I was given freedom to try to designing which helped to gain knowledge. But also faced difficulties by not have clear info of what the really want. Ceo has struggling to explain his work needs.
I was demanded to work for three brands but my salary wasn't increased. I used to work for 10 or even 10.30 pm. But still my work was not recognized. I was offered WFH but Ceo demanded to come and work in office. But they offer permission to shift the timing but I didn't want to take advantage of it . I use to work over time for them.
Work policy: Week once
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.
First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.
Full Time
Health Informatics Department
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This is friendly nature company. We can do work freely no stress.
Transportation first source is giving only one way whichi bad. And food no free food and less salary.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Sales Support & Operations Department
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ON Time Salary
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Banking Operations Department
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Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Banking Operations Department
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Nothing like it.
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
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AmbitionBox has 10 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 38% of employees reported the working days at Firstsource Solutions as Monday to Friday. 67% employees reported the work timings at Firstsource Solutions as Flexible timing. Read moreTeleperformance
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