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Concentrix Corporation Assistant Manager WFM Interview Questions and Answers for Experienced
Concentrix Corporation Assistant Manager WFM Interview Experiences for Experienced
1 interview found
I was interviewed in Aug 2022.
(2 Questions)
- Q1. What Forecasting Method you use while forecasting? Ans: Moving Average Weightage average Method
- Ans.
I use Moving Average and Weighted Average methods for forecasting.
Moving Average method involves calculating the average of past data points to predict future values.
Weighted Average method assigns different weights to past data points based on their importance in predicting future values.
Both methods require historical data and are useful in predicting trends and patterns.
For example, if I am forecasting call volume f...
- Q2. How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 Working Hrs Excluding 1 Hr Break: 8 Formul...
- Ans.
Calculate FTE requirement based on call volume, AHT, occupancy, working days, and hours.
Use the formula: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)
Substitute the given values into the formula
Resulting value is the FTE requirement
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Selected
I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. FTE calculation
- Q2. Create Schedules
- Ans.
Creating schedules involves assigning shifts to employees based on their availability and business needs.
Consider employee availability and preferences
Balance workload and coverage needs
Use scheduling software for efficiency
Communicate changes and updates effectively
Adjust schedules as needed based on feedback and performance
Interview Preparation Tips
- Capacity Planning
- Scheduling
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(1 Question)
- Q1. About Myself and Experience
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.
Question framed on Maths And Health Insurance. Regarding Proc codes
(2 Questions)
- Q1. Introduction yourself then about education background
- Q2. About your experience on your LOB and Value added Certificate courses and projects
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Team Lead Operations Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 6 Dec 2024
Selected
I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.
Easy and comfortable test
(2 Questions)
- Q1. Self intro given
- Q2. Nothing only self intro they asked
Discussion about salary
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Aug 2022. There were 4 interview rounds.
Was all about speaking, reading , listening
(1 Question)
- Q1. Introduction and about Your roles
(1 Question)
- Q1. There were many questions like roles and responsibilities, kpi , managing team , schedule adherence, driving of kpis, controlling shrinkage , controlling attrition
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 3 interview rounds.
(1 Question)
- Q1. About your experience and Introduction
(10 Questions)
- Q1. About Experience and overall experience
- Q2. Last working days in last organisation
- Q3. Are u comfortable to work on rotational shifts
- Q4. Are you comfortable to work in night
- Q5. Is there anything else
- Q6. You are ready to joining instantly
- Q7. About qualification
- Q8. About your hobbies
- Q9. About your strength
- Q10. About your aims
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I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. What are your strengths and weaknesses, How well do you manage within a team, The type of work one performed in previous organization, why do you want to join Infosys.
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I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
They ask generic questions
Interview Preparation Tips
Team Lead Operations Interview Questions & Answers
Teleperformance
Sunil Verma
posted on 14 Apr 2022
I applied via Referral and was interviewed in Mar 2022. There were 2 interview rounds.
(7 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. What are your strengths and weaknesses?
- Q7. Tell me about yourself.
(1 Question)
- Q1. Tell me about your previous work
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Concentrix Corporation Assistant Manager WFM Reviews and Ratings
based on 18 reviews
Rating in categories
|
Customer Service Executive
3.6k
salaries
|  ₹0.9 L/yr - ₹7.5 L/yr |
|
Advisor
3.6k
salaries
| ₹0.9 L/yr - ₹7 L/yr |
|
Assistant Manager
3.2k
salaries
| ₹2.9 L/yr - ₹10.1 L/yr |
|
Senior Representative
3k
salaries
| ₹1.5 L/yr - ₹6.5 L/yr |
|
Content Moderator
2.9k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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