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Bpo Convergence Customer Service Associate Interview Questions and Answers for Experienced
Updated
30 Apr 2021
1 interview found
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I applied via Indeed and was interviewed in Mar 2021.
3 Interview Rounds
Interview Questions
- Q1. Customer queries
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- Q2. Self introduction
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- Q3. Related
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Interview Preparation Tips
Interview preparation tips for other job seekers - Ask the question by a clarity
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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Interview questions from similar companies
srikanth nani
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Jan 2024.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Tell me about yourself Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Mar 2023.
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Tell me about yourself Add Answer
2
One-on-one Round (2 Questions)
- Q1. What is BPO , How to tackle with the customer and company products little bit,. View Answers (1)
- Q2. Any topic will given to know about your communication skills Add Answer
Customer Service Executive Interview Questions
Bill Gosling Outsourcing India
Anonymous
posted on 2 Sep 2023
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Aug 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (5 Questions)
- Q1. Self details and work experience Add Answer
- Q2. They will ask about Self details Add Answer
- Q3. They will ask about work details Add Answer
- Q4. Work experience Add Answer
- Q5. They will ask for self details and skills which we are having Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
Customer Service Executive Interview Questions
Mahindra Integrated Business Solutions
Anonymous
posted on 16 Sep 2023
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (1 Question)
- Q1. About you and last experience Add Answer
3
Technical Round (1 Question)
- Q1. Brief yourself and do you know Marathi well View Answers (1)
Customer Service Executive Interview Questions
Etech Global Services
Anonymous
posted on 22 Mar 2023
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Indeed and was interviewed in Feb 2023.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Basic screening with Recruitment person View Answers (1)
- Q2. The recruitment person will do a pre-screening of candidate's profile Add Answer
3
Computer test Round (1 Question)
- Q1. Basic computer skills and mock chat Add Answer
4
HR Round (2 Questions)
- Q1. Tell me about yourself View Answers (2)
- Q2. Why would you like to join us? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident. It's not that difficult an interview. Brush up your spoken english skills and basic computer knowledge.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Feb 2023.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
HR Round (1 Question)
- Q1. Self introduction and previous work experience View Answers (2)
3
Aptitude Test Round
It was related to grammar and scenarios to assist customers
4
One-on-one Round (2 Questions)
- Q1. About shifts and leaves Add Answer
- Q2. Where do you see you in next five years? View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - Good company related to work and environment but administration is not so good
1 Interview Round
1
HR Round (3 Questions)
- Q1. Introduction & qualification Add Answer
- Q2. Tell me about your self Add Answer
- Q3. Experience&this is defferent field from ur experience Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident ur self & reply all questions cold ,be confident
Customer Service Representative Interview Questions
RND Softech
Mythili Sivakumar
posted on 11 Oct 2023
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Oct 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2
HR Round (2 Questions)
- Q1. Basic demographic details Add Answer
- Q2. And asked for direct process knowledge or need more training on communication Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident with our answers and don't get panic
Customer Service Executive Interview Questions
Epicenter Technologies
Anonymous
posted on 21 Sep 2022
I applied via Recruitment Consulltant and was interviewed before Sep 2021.
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. Tell me something about yourself. Add Answer
- Q2. What is your salary expectations. Add Answer
- Q3. Tell me about your family background. Add Answer
- Q4. Are you okay with any shifts? Add Answer
- Q5. Tell me something about Mumbai. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident about what you say and be positive and attentive as to what the interviewer is asking you.
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Bpo Convergence Interviews By Designations
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People are getting interviews through
based on 1 Bpo Convergence interview
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Customer Service Associate Interview Questions from Similar Companies
38%
less
than the average Customer Service Associate Salary in India
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Bpo Convergence Customer Service Associate Reviews and Ratings
based on 3 reviews
Rating in categories
|
Customer Care Executive
239
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Team Lead
149
salaries
| ₹0.9 L/yr - ₹4.6 L/yr |
|
Cce Executive
85
salaries
| ₹1.1 L/yr - ₹3.6 L/yr |
|
Quality Analyst
68
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
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