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NSB Bpo Solutions Customer Support Executive Interview Questions and Answers

Updated 12 Apr 2023

NSB Bpo Solutions Customer Support Executive Interview Experiences

2 interviews found

Round 1 - HR 

(3 Questions)

  • Q1. Introduction & qualification
  • Q2. Tell me about your self
  • Q3. Experience&this is defferent field from ur experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident ur self & reply all questions cold ,be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, salary expectation and checked confidence.
Round 3 - Technical 

(1 Question)

  • Q1. She gave me one scenario about 1 topic and I have to just give the answer that was google meet test.

Interview Preparation Tips

Topics to prepare for NSB Bpo Solutions Customer Support Executive interview:
  • How lockdown affect your life.
  • Tell me about your daily routin

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.

Round 1 - Interview  

(2 Questions)

  • Q1. Tel about ur self
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Tel aboutfamily
  • Ans. 

    Family is a group of people related by blood, marriage, or adoption who support and care for each other.

    • Family provides emotional support and love.

    • Family members share common values and traditions.

    • Family can include parents, siblings, grandparents, aunts, uncles, and cousins.

    • Family dynamics can vary greatly depending on cultural norms and individual relationships.

  • Answered by AI
Round 2 - Technical 

(10 Questions)

  • Q1. Why do you want to work at this company
  • Ans. Make the role great fit for me and I love customer support
  • Answered Anonymously
  • Q2. Why do you want this job
  • Ans. I saw the social media I have always loved how you have people in different departments interact users
  • Answered Anonymously
  • Q3. What are you greatest strength
  • Ans. Working hard work and where everything is new and consanlty growing
  • Answered Anonymously
  • Q4. Why should hiring you
  • Ans. This company famous for India greatest think
  • Answered Anonymously
  • Q5. What are you leaving current job
  • Q6. What is ur current salary
  • Q7. How do u like one
  • Q8. What intrested mean
  • Ans. 

    Interest means something that arouses curiosity or concern.

    • Interest can refer to a topic or subject that someone finds fascinating or engaging.

    • It can also refer to the feeling of wanting to know more about something.

    • In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.

    • Showing genuine interest in helping customers can improve customer satisfaction and loyal

  • Answered by AI
  • Q9. How explain company
  • Q10. What Experience
Round 3 - Technical 

(7 Questions)

  • Q1. What can you expect an interview with tcs
  • Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
  • Answered Anonymously
  • Q2. Behaviour interview questions
  • Q3. Tell me about time you faced a challenging situation at work how to handling
  • Q4. Different types of interview
  • Q5. Technical and behavioral
  • Q6. Hr interview questions
  • Ans. Hobbies experience family background weakness strength
  • Answered Anonymously
  • Q7. Asking skills u
  • Ans. Post graduate diploma in computer application s
  • Answered Anonymously
Round 4 - Coding Test 

I don't know this coding test because I have completed my studies b.com computers

Round 5 - Assignment 

I don't know because I have studied commerce

Round 6 - Group Discussion 

Group discussion is mean important

Round 7 - Coding Test 

I don't know coding test

Round 8 - HR 

(2 Questions)

  • Q1. Why Experience job
  • Q2. What Weakness u
  • Ans. Easy attracted people and trust everyone
  • Answered Anonymously
Round 9 - HR 

(3 Questions)

  • Q1. Skills experience
  • Q2. Strength asked u
  • Q3. Family also working hard
Round 10 - Assignment 

I don't know assignment

Round 11 - Coding Test 

No this answer because I have complete my graduation b.com

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Describe urself
  • Ans. 

    I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.

    • Excellent communication skills

    • Strong problem-solving abilities

    • Empathetic and patient demeanor

    • Experience in handling customer complaints and inquiries

    • Ability to work well under pressure

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is Social media?
  • Ans. 

    Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

    • Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

    • Users can share photos, videos, and text posts on social media.

    • Social media allows for real-time communication and interaction with others.

    • Businesses use social media for marketing, custom...

  • Answered by AI
  • Q2. About native places?good thing or bad thing
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself? Tell me why you want this process? What was your previous experiences?
  • Q2. Why did you left your past job? What are your expectations from this Job?
Round 3 - One-on-one 

(1 Question)

  • Q1. Why you want this role? Will you manage travelling to our office everyday? What is your salary expectation?

Interview Preparation Tips

Topics to prepare for Epicenter Technologies Customer Support Executive interview:
  • Average Communication Skills
Interview preparation tips for other job seekers - Dont work here more than 1year, gather experience & upskill yourself with Advanced Excel, SQL, Data Analytics tools & please switch to Operations Field or Data Analytics Field. Atleast try to switch in Operations Field. If you dont have Graduation, please do correspondence Graduation in any stream, till then work in BPOs. The salary scale in this company is very very very low
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Not Selected
Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you
  • Q2. What's the package you need
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me About Yourself
Round 2 - Aptitude Test 

How to collect data for free?

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and previous work experience
Round 3 - Aptitude Test 

It was related to grammar and scenarios to assist customers

Round 4 - One-on-one 

(2 Questions)

  • Q1. About shifts and leaves
  • Q2. Where do you see you in next five years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company related to work and environment but administration is not so good
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Respond to a particular scenario where the customer is dissatisfied and we are trying to make it right

Interview Preparation Tips

Interview preparation tips for other job seekers - They are really looking at grammar and communication. Confidence is the key!

NSB Bpo Solutions Interview FAQs

How many rounds are there in NSB Bpo Solutions Customer Support Executive interview?
NSB Bpo Solutions interview process usually has 2-3 rounds. The most common rounds in the NSB Bpo Solutions interview process are Resume Shortlist, HR and Technical.
How to prepare for NSB Bpo Solutions Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at NSB Bpo Solutions. The most common topics and skills that interviewers at NSB Bpo Solutions expect are Domestic BPO, inbound voice process, voice process, Telecalling and cce.
What are the top questions asked in NSB Bpo Solutions Customer Support Executive interview?

Some of the top questions asked at the NSB Bpo Solutions Customer Support Executive interview -

  1. She gave me one scenario about 1 topic and I have to just give the answer that ...read more
  2. Experience&this is defferent field from ur experie...read more
  3. Introduction & qualificat...read more

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NSB Bpo Solutions Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
NSB Bpo Solutions Customer Support Executive Salary
based on 18 salaries
₹1.8 L/yr - ₹3.2 L/yr
19% less than the average Customer Support Executive Salary in India
View more details

NSB Bpo Solutions Customer Support Executive Reviews and Ratings

based on 7 reviews

1.6/5

Rating in categories

1.9

Skill development

1.7

Work-life balance

1.7

Salary

2.0

Job security

1.7

Company culture

1.7

Promotions

1.7

Work satisfaction

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