Fusion CX is rated
3.2 out of 5 stars on
AmbitionBox, based on 135 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.2 out of 5 stars on
AmbitionBox, based on 135 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Care Executive Reviews
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135 reviews found
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Popular
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 23 Feb 2023
Likes
Good BPO
Dislikes
The cafeteria are is small
Work Details
Work policy:
In some process you'll get wfh and wfo both options
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 02 Nov 2024
Likes
I had a rewarding experience working as a Customer Care Executive at Fusion Cx. The company provides a supportive and dynamic work environment where teamwork and personal growth are highly valued. My role allowed me to develop essential skills in customer service, problem-solving, and effective communication, enabling me to connect with customers and address their concerns efficiently. The management at Fusion Cx was always approachable and encouraged feedback, fostering a culture of continuous improvement and professional development. Overall, Fusion Cx is an excellent place to build a career in customer service, and I’m grateful for the positive experience and opportunities for growth that I had there....Read More
Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.
Dislikes
Worst management
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Top Fusion CX Customer Care Executive Interview Questions
Bhout uchi company, and yea pa achi sir hea, madam hea,achi lagta hea merako.
Dislikes
Na
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 04 Sep 2024
Likes
Working culture is very good.
Dislikes
Salary is so low
Work Details
Work days: Rotational Shift
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 28 Jul 2024
Likes
No likes higher authority not good enough
Dislikes
Giving pressure even to work on week offs days
Customer Care Executive in
Howrah
Full Time
·
After Sales Service & Repair Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 02 Jul 2024
Likes
Work pressure is ok .
Dislikes
Never join in any international process at fusion bpo that never last atleast 3 month.
Employer’s Response
We appreciate you sharing your experience. It's great to hear that the work pressure is manageable. We're sorry to learn about the issues with our international processes and are working to improve their stability. Your input is essential in helping us enhance our workplace.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 11 Jun 2024
Likes
Helpful senior
Dislikes
Unnecessary rules and regulations
Work Details
Work days: Rotational Shift
(Strict Timings)
Employer’s Response
Thank you for your feedback. We're pleased that you find your senior helpful. We understand that some rules might seem unnecessary, and we're continuously reviewing our policies to ensure they better support your work. Please feel free to share any specific suggestions you have by reaching out to us at hr.grievances@fusioncx.com.
Customer Care Executive in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Jan 2024
Likes
It's Pathetic Company , I would request to Everyone not to join in the Worst Company of Fusion .... Especially in AJIO Process...
Such a worst Management Especially the Trainer whose name is Utkarsha &
Manager Chinmay...
Dislikes
Same as above ....
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
We're truly sorry to hear about your negative experience with our company. Providing a positive and supportive work environment is a top priority for us, and we take feedback like yours very seriously. We will investigate the issues you've raised regarding management and the training process to ensure necessary improvements are made. If you'd like to discuss your experience further or provide additional feedback, please feel free to reach out to our HR department at hr.grievances@fusioncx.com. Thank you for sharing your thoughts with us.
Customer Care Executive in
Howrah
Full Time
·
ankurhati Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Feb 2022
Likes
very poor office environment
Dislikes
toxic manager
Work Details
ok ok
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Howrah
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 12 Oct 2023
Likes
The most stupid place in my life where I did something wrong or the most stupid thing you said to me, no one gave me the courage to speak even a little and that's it.
People also ask about Fusion CX's Customer Care Executives
How is Fusion CX to work for?
Fusion CX is rated 3.2 out of 5, based on 135 reviews by employees on AmbitionBox.
Fusion CX is known for Skill development which is rated at the top and given a rating of 3.2. However, Career growth is rated the lowest at 2.8 and can be improved. To know first hand how it is like to work at Fusion CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Fusion CX?
According to AmbitionBox ratings, Fusion CX employees rate its salary and benefits as 3.0 out of 5. You can know more about Fusion CX Salaries at AmbitionBox
How is the work culture at Fusion CX?
Work culture is rated 3.1 at Fusion CX by 135 employees. While job security is rated 2.9 and work-life balance is rated 3.2 at Fusion CX. Read detailed reviews by employees of Fusion CX on AmbitionBox.
Is work from home available in Fusion CX?
According to AmbitionBox, 6% Fusion CX employees work from home permanently (based on 17 AmbitionBox reviews in last 6 months).
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Fusion CX Customer Care Executive Reviews by Locations