Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Fusion CX Team. If you also belong to the team, you can get access from here

Fusion CX Verified Tick

Compare button icon Compare button icon Compare
3.5

based on 1.4k Reviews

filter salaries All Filters

6 Fusion CX Customer Care Executive Jobs

Customer Care Executive

1-4 years

Mumbai

1 vacancy

Customer Care Executive

Fusion CX

posted 2mon ago

Job Description

Are you a fresher or a customer care executive with a year of experience looking for customer service or healthcare jobs in MumbaiFusion CX is expanding its team in Mumbai and seeking multiple dynamic and patient customer care executives specializing in Referral Follow-ups for a renowned client. In this role, you will be the key point of contact, ensuring patients complete their visits to specialists, delivering seamless coordination, and contributing to patient well-being. At Fusion CX, we thrive on creating outstanding customer experiences, and we know that exceptional care starts with passionate and dedicated individuals. If you are searching for an opportunity to make a difference and grow in a global company that values innovation and employee development, this healthcare support role is perfect for you. Multiple openings are available apply now and be part of something extraordinary!
Job Description:
As a Customer Care Executive for Referral Follow-ups in Mumbai, you will be responsible for the following:
  • Ensuring Follow-Up Completion: Track and ensure referred patients complete their specialist appointments, actively coordinating follow-ups.
  • Appointment Monitoring: Monitor follow-up visits and take proactive steps to ensure patients receive the care they need on time.
  • Feedback Management: Collect valuable feedback from patients and healthcare providers to improve the overall referral experience and maintain excellent patient relations.
  • Accurate Record Keeping: Maintain updated and detailed patient records to ensure smooth coordination between healthcare providers, enhancing patient care at every step.
Job Requirements:
To shine in this Referral Follow-ups role, you should have:
  • Experience: More than one year of experience in a non-clinical healthcare role is required for this position. Also, freshers with excellent communication skills are encouraged to apply.
  • Communication Skills: Strong verbal communication abilities, with a proficiency of Versant 5 or above for international communication standards.
  • Organizational Prowess: Capable of managing follow-ups, tracking appointments, and updating records with precision and attention to detail.
  • Customer-Centric Approach: A passion for delivering outstanding service and ensuring patient satisfaction through effective follow-up management.
Why Fusion CX
When it comes to customer care executive jobs in Mumbai, Fusion CX stands out as a leader in customer experience transformation. Here is why you should join us as a Customer Care Executive for Referral Follow-ups in Mumbai:
  • People-First Culture: At Fusion CX, we invest in our people. Enjoy a supportive, inclusive work environment where your contributions are celebrated.
  • Career Development: Benefit from a culture of continuous learning and growth. We provide the tools and opportunities to help you succeed.
  • Competitive Compensation: We offer a competitive salary, comprehensive benefits, and recognition for your hard work and dedication.
  • Global Experience: Be part of a global organization driving innovation in customer experience. Work on projects that have a real-world impact.
If you re excited about joining a dynamic team and growing in a company that values your talents, apply now to the Referral Follow-up Coordinator position in Mumbai at Fusion CX and embark on a rewarding career with us!
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.


We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Care Executive roles with real interview advice

Top Fusion CX Customer Care Executive Interview Questions

Q1. 2- What is BPO and it's complete name?
View answers (5)
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
View answer (1)
Q3. Are you comfortable to solve customer queries over email or phone?
View answer (1)
View all 9 questions

What Customer Care Executive at Fusion CX are saying

3.2
 Rating based on 135 Customer Care Executive reviews

Likes

Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.

Dislikes

Worst management

Read 135 reviews

Customer Care Executive salary at Fusion CX

reported by 367 employees
₹0.7 L/yr - ₹3.2 L/yr
41% less than the average Customer Care Executive Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.4k employees
54%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

Compare Fusion CX with

WNS

3.4
Compare

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Sutherland Global Services

3.7
Compare

EXL Service

3.7
Compare

Genpact

3.9
Compare

Tech Mahindra

3.6
Compare

HCLTech

3.5
Compare

Infosys BPM

3.7
Compare

TCS

3.7
Compare

Adecco Group

3.7
Compare

Reckitt Benckiser

4.0
Compare

FactSet

4.0
Compare

Vestas

4.3
Compare

TE Connectivity

4.2
Compare

Novo Nordisk

4.1
Compare

Nielsen

3.7
Compare

Lumen Technologies

4.0
Compare

Thermo Fisher Scientific

3.9
Compare

Visteon

3.7
Compare

Similar Jobs for you

Customer Care Executive at Fusion CX

Mumbai

1-4 Yrs

₹ 3-6 LPA

Customer Care Executive at Fusion CX

Mumbai

0-2 Yrs

₹ 3-6 LPA

Customer Care Executive at Fusion CX

Mumbai

1-6 Yrs

₹ 3-8 LPA

Customer Care Executive at Fusion CX

Kolkata

1-5 Yrs

₹ 3-7 LPA

Customer Care Executive at Fusion CX

Kalyani

1-4 Yrs

₹ 3-6 LPA

Customer Care Executive at bigbanana

Noida

0-2 Yrs

₹ 1-4 LPA

Customer Care Executive at Flutter International

Gurgaon / Gurugram

2-5 Yrs

₹ 4-7 LPA

Customer Care Executive at Moris Media

Mumbai

1-3 Yrs

₹ 1-3 LPA

Customer Care Executive at Opton Infocom Pvt Ltd

Kolkata

2-4 Yrs

₹ 3-3 LPA

Customer Care Executive at Equiniti India

Chennai

1-3 Yrs

₹ 3-5 LPA

Customer Care Executive

1-4 Yrs

Mumbai

2mon ago·via naukri.com

Customer Care Executive - Referral Management

1-6 Yrs

Mumbai

1mon ago·via naukri.com

Customer Care Executive – Annual Well Visit Coordinator

0-2 Yrs

Mumbai

2mon ago·via naukri.com

Customer Care Executive

1-4 Yrs

Mumbai

2mon ago·via naukri.com

Customer Care Executive Collections BFSI

1-5 Yrs

Kolkata

2mon ago·via naukri.com

Customer Care Executive

1-4 Yrs

Kalyani

4mon ago·via naukri.com
write
Share an Interview