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53 Fusion CX Jobs

Customer Care Executive

1-4 years

Mumbai

1 vacancy

Customer Care Executive

Fusion CX

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

Customer Care Executive Appointment Coordination and Follow-ups Mumbai
Are you looking for customer service jobs or want to begin or kickstart your career in healthcare experience or supportHere is your chance to join a global CX transformation company as a customer care executive for appointment coordination and follow-ups with patients at Fusion CX in Mumbai. At Fusion CX, we believe that exceptional customer experiences start with exceptional people. As an Appointment Coordinator, you ll be the key to ensuring patients receive timely and seamless healthcare support. If you are eager to build a rewarding career in healthcare support while contributing to a global company that values innovation and employee growth, this role in Mumbai is perfect for you. Multiple positions are open! Seize the opportunity and apply now!
Job Description
As a customer care executive for appointment coordination and follow-ups or as an appointment coordinator in Mumbai, your responsibilities will include:
  • Appointment Scheduling: Coordinate and schedule patient appointments efficiently.
  • Reminder Services: Send timely reminders to patients about their upcoming appointments.
  • Follow-Up Coordination: Follow up on missed appointments and reschedule where needed.
  • Healthcare Coordination: Work closely with healthcare providers to track all patient interactions and ensure all necessary actions are taken to offer a seamless patient experience.
Job Requirements:
To excel as an appointment coordinator or customer care executive for an appointment scheduling role in Mumbai, you should possess:
  • Experience: More than one year of non-clinical experience. Freshers with excellent communication skills are encouraged to apply.
  • Communication Skills: Strong verbal skills, with proficiency at Versant 5 or above in international communication.
  • Organizational Skills: Ability to manage appointments, reminders, and follow-up processes efficiently and accurately.
  • Customer Service Orientation: A strong passion for providing exceptional service and ensuring patient satisfaction.
Why Join Fusion CX
If you are exploring customer care executive jobs in Mumbai, here is why Fusion CX should be your top choice:
  • Employee-Centric Culture: We prioritize the well-being and growth of our employees. Moreover, we offer a supportive and inclusive environment where your contributions are appreciated.
  • Career Advancement: Access to continuous learning and career development opportunities to help you excel in your role and grow professionally.
  • Competitive Benefits: Enjoy competitive pay, comprehensive benefits, and recognition for your hard work and dedication.
  • Global Impact: Join a team revolutionizing customer experience with opportunities to work on innovative projects that make a tangible impact.
Apply now for the customer care executive role specializing in Appointment Coordination and Follow-ups in Mumbai. Make a real impact, build a stellar career, and be a part of Fusion CX s exciting journey! Hurry; multiple positions await!
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.


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Employment Type: Full Time, Permanent

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Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Care Executive roles with real interview advice

Top Fusion CX Customer Care Executive Interview Questions

Q1. 2- What is BPO and it's complete name?
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
Q3. Are you comfortable to solve customer queries over email or phone?
View all 35 questions

What people at Fusion CX are saying

3.2
 Rating based on 142 Customer Care Executive reviews

Likes

Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.

Dislikes

Worst management

  • Salary - Poor
  • +5 more
Read 142 Customer Care Executive reviews

Customer Care Executive salary at Fusion CX

reported by 356 employees
₹0.7 L/yr - ₹3.2 L/yr
42% less than the average Customer Care Executive Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.5k employees
54%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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