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Customer Care Executive
Fusion CX
posted 2mon ago
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Job Description
Customer Care Executive Appointment Coordination and Follow-ups Mumbai Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Are you looking for customer service jobs or want to begin or kickstart your career in healthcare experience or supportHere is your chance to join a global CX transformation company as a customer care executive for appointment coordination and follow-ups with patients at Fusion CX in Mumbai. At Fusion CX, we believe that exceptional customer experiences start with exceptional people. As an Appointment Coordinator, you ll be the key to ensuring patients receive timely and seamless healthcare support. If you are eager to build a rewarding career in healthcare support while contributing to a global company that values innovation and employee growth, this role in Mumbai is perfect for you. Multiple positions are open! Seize the opportunity and apply now!
Job Description As a customer care executive for appointment coordination and follow-ups or as an appointment coordinator in Mumbai, your responsibilities will include:
- Appointment Scheduling: Coordinate and schedule patient appointments efficiently.
- Reminder Services: Send timely reminders to patients about their upcoming appointments.
- Follow-Up Coordination: Follow up on missed appointments and reschedule where needed.
- Healthcare Coordination: Work closely with healthcare providers to track all patient interactions and ensure all necessary actions are taken to offer a seamless patient experience.
To excel as an appointment coordinator or customer care executive for an appointment scheduling role in Mumbai, you should possess:
- Experience: More than one year of non-clinical experience. Freshers with excellent communication skills are encouraged to apply.
- Communication Skills: Strong verbal skills, with proficiency at Versant 5 or above in international communication.
- Organizational Skills: Ability to manage appointments, reminders, and follow-up processes efficiently and accurately.
- Customer Service Orientation: A strong passion for providing exceptional service and ensuring patient satisfaction.
If you are exploring customer care executive jobs in Mumbai, here is why Fusion CX should be your top choice:
- Employee-Centric Culture: We prioritize the well-being and growth of our employees. Moreover, we offer a supportive and inclusive environment where your contributions are appreciated.
- Career Advancement: Access to continuous learning and career development opportunities to help you excel in your role and grow professionally.
- Competitive Benefits: Enjoy competitive pay, comprehensive benefits, and recognition for your hard work and dedication.
- Global Impact: Join a team revolutionizing customer experience with opportunities to work on innovative projects that make a tangible impact.
Apply now for the customer care executive role specializing in Appointment Coordination and Follow-ups in Mumbai. Make a real impact, build a stellar career, and be a part of Fusion CX s exciting journey! Hurry; multiple positions await!
Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.
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Employment Type: Full Time, Permanent
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Top Fusion CX Customer Care Executive Interview Questions
Q1. 2- What is BPO and it's complete name?
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Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
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View answer (1) What people at Fusion CX are saying
Rating based on 135 Customer Care Executive
reviews
Anonymous · IT Support
in Kolkata, West Bengal
Likes
Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.
Dislikes
Worst management
Read 135 reviewsCustomer Care Executive salary at Fusion CX
reported by
368
employees
₹0.7
L/yr - ₹3.2
L/yr
42%
less
than the average Customer Care Executive Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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