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Engaged Employer

Fusion CX

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3.5

based on 1.4k Reviews

102 Fusion CX Jobs

Customer Care Executive

Fusion CX

3.5

based on 1.4k Reviews

1-4 years

Kalyani

1 vacancy

Customer Care Executive

Fusion CX

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Customer Service Customer Support Recruitment Analytical Chemistry MS Office

+ 2 more

Job Description

Providing excellent customer support through various channels, including phone, email, and chat.
Translating and communicating effectively between English and Bengali, with a strong command of Hindi.
Assisting suppliers or vendors with their inquiries and resolving issues in a professional manner.
Utilizing your knowledge of eCommerce to provide informed and accurate assistance to these customers.
Maintaining detailed and accurate records of customer interactions and transactions in MS Office and Google Sheets.
Collaborating with team members to identify and implement solutions to customer issues, using strong analytical and logical reasoning skills.
Adhering to company policies and procedures to ensure a high standard of service delivery.
Managing your time effectively in a 24 7 shift environment with a 9-hour workday.

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Care Executive roles with real interview advice

Top Fusion CX Customer Care Executive Interview Questions

Q1. 2- What is BPO and it's complete name?

asked in Customer Care Executive interview

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Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more

asked in Customer Care Executive interview

View answer (1)

Q3. Are you comfortable to solve customer queries over email or phone?

asked in Customer Care Executive interview

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View all 9 questions

What people at Fusion CX are saying

3.2

Rating based on 135 Customer Care Executive reviews

Anonymous · IT Support in Kolkata, West Bengal

Likes

Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.

Dislikes

Worst management

Read 135 reviews