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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Customer Service Associate Bangalore / Bengaluru Reviews

Updated 21 Jan, 2025
Overall Rating
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3.3/5
based on 65 reviews

Rating distribution

Category Ratings

3.3

Job security

3.1

Skill development

3.0

Company culture

3.0

Work-life balance

2.8

Salary

2.8

Work satisfaction

2.6

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

66% employees reported

Flexible timing

Flexible timing

63% employees reported

No travel

No travel

69% employees reported

View more detailed insights

Gender based rating

3.1
female

Rated by Women

25 reviews

3.4
male

Rated by Men

36 reviews

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Top Mentions in Firstsource Solutions Customer Service Associate Bangalore / Bengaluru Reviews

65 reviews found

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Top Firstsource Solutions Customer Service Associate Interview Questions

asked in Customer Service Associate interview
Q1. Do you know the english well and have a skill of computer
View answer (1)
asked in Customer Service Associate interview
Q2. What do watch Netflix for ?
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Get interview-ready with top interview questions

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asked in Customer Service Associate interview
Q3. First source solutions founder explanation
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asked in Customer Service Associate interview
Q4. First source solutions detail
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asked in Customer Service Associate interview
Q5. Company objective
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Career Advice
2w
a procurement specialist
Am I on right path?
Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?
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People also ask about Firstsource Solutions, Bangalore / Bengaluru Customer Service Associates

Is Firstsource Solutions, Bangalore / Bengaluru a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 65 employee reviews, it's clear that most customer service associates have an average experience working at Firstsource Solutions, Bangalore / Bengaluru. Job security holds the highest rating at 3.3, while career growth is rated the lowest amongst all factors at 2.6. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions, Bangalore / Bengaluru pay their Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions, Bangalore / Bengaluru customer service associates rate their salary and benefits at 2.8 out of 5, based on 65 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions, Bangalore / Bengaluru's customer service associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions, Bangalore / Bengaluru for customer service associates, click here .
How is the work culture at Firstsource Solutions, Bangalore / Bengaluru for Customer Service Associates?
Work culture at Firstsource Solutions, Bangalore / Bengaluru for customer service associates is rated 3.0 out of 5 by 65 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at Firstsource Solutions, Bangalore / Bengaluru for Customer Service Associates?
Based on 65 reviews on AmbitionBox, Firstsource Solutions, Bangalore / Bengaluru's customer service associates rate job security at 3.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions, Bangalore / Bengaluru. To read reviews about job security at Firstsource Solutions, Bangalore / Bengaluru for customer service associates, click here .

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Firstsource Solutions Customer Service Associate Reviews by Locations

Firstsource Solutions Bangalore / Bengaluru Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 65 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 66% of employees reported the working days at Firstsource Solutions as Rotational Shift. 63% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more
Firstsource Solutions Customer Service Associate Salaries in Bangalore / Bengaluru
based on 361 salaries
₹1.1 L/yr - ₹5 L/yr
10% less than the average Customer Service Associate Salary in India
View more details
Employee Benefits for Firstsource Solutions Customer Service Associate Bangalore / Bengaluru
healthInsurance
Health insurance
2 total responses
officeGym
Office gym
1 total response
meal
Cafeteria
7 total responses
softskill
Job/Soft skill training
4 total responses
+1 more benefit
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