Firstsource Solutions Customer Service AssociateBangalore / Bengaluru Reviews
based on 7 reviews
Updated 31 Jan, 2022
Overall Rating
3.5/5
How AmbitionBox ratings work?
Category Ratings
3.4
Skill development
3.3
Job Security
3.2
Work-Life balance
3.1
Company culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.8
Promotions/Appraisal
Firstsource Solutions is rated
3.5 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Firstsource Solutions is rated
3.5 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Firstsource Solutions Customer Service Associate Bangalore / Bengaluru Reviews
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7 reviews found
for
"job security"
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Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
IT Infrastructure Services Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Jan 2022
Likes
Job security is good thing and no pressure
Dislikes
Worst pay not good salary and hike after joining is nightmare and cabs are never free no work from home
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
CSA Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 28 Apr 2021
Likes
work is good but no growth at all. Food is not thst great in cafeteria and charges for transportation is high.
Job security is quite good but when we serve notice period and leave company, they don't even help us with relieving letter and final settlement will not be received even after 60 days of relieving. Terrible company...Read More
Dislikes
food is not good at cafeteria
Transportation charges
No work from home facility during pandemic
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
What people are saying about Firstsource Solutions
Customer Service Associate in
Bangalore / Bengaluru
Banking Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 May 2021
Likes
Higher Authorities and teammates are so cooperative and supportive.In every company strick rules and regulations and policies are there and it is must so here also rules and regulations policies are good. They give chance to every capable candidate to work in the company.....best thing is job security is very Good if u are loyal to ur work , related to work i learnt a lot in this company...... management is very nice... according to the work salary is very good ....my overall experience with First Source limited company is best...Read More
Dislikes
Career growth is not an easy task not in this company but everywhere it's tuff only ......so for promotion and career growth employees has to give their best in work. As competition is their in every field so here also if you do best work then you will get nice career growth.
Work Details
I got chance to learnt a lot in first source. Obviously struggle everyone has to do in their life to earn bread but because of good environment of learning and cooperative nature of company people I learnt my work fast with the help of them
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Top Firstsource Solutions Customer Service Associate Interview Questions
Customer Service Associate in
Bangalore / Bengaluru
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 May 2021
Likes
Worst company in bpo sector, less salay if u have exp they won't consider, worst management,
Dislikes
Enire things no support, no job security ,less salary, worst management, don't choose this company u won't get any experience and letter after competition of notice period please don't attend the interview Hr department is waste if we went for any help they won't give value to the employeesark>....Read More
Work Details
I wasted my career in this company if they wl give 1 crore rupees also I won't visit again there, before joining only I have seen the review about this company but I thought simply employees blaming about the company now I got exac
Work timings: Strict Timings
Work related travel:This is a desk job.
Employee Benefits
No benifit and facility will get in this company
Customer Service Associate in
Bangalore / Bengaluru
customer service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 13 Jun 2018
Likes
my teammates and other few were very freindly.. incentives and other pays are good, if money is what you are looking for , its the right place, but policies often change so does the incentives,,..
Dislikes
Job security, pay varies, when comes to basic pay, the worst in the industry,. they pay the lowest because incentives but all dont get the same opportunity to earn incentives, transport and canteen facilities are terrible.. if career is your priority, then dont ever go there, if you are smart and if you only want money, then thats the place !! if you are quitting, HR team will never bother to retain because everyday they keep hiring!! one way transport and thr transportation deduction on salary are high!!...Read More
Work Details
i delt with technical and billing < voice process>,
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
voice process Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 30 Sep 2018
Likes
teammates are really good, training not bad, 70% u can learn, work environment is too good. overall out of 5 I can give 3.5 points.
Dislikes
there is no job security, career will start by behaviour not by talent, no proper cabs, no appraisals so far that only I left the company
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Associate in
Bangalore / Bengaluru
Airline Services Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 02 Apr 2018
Likes
Teammates, environment,salary,job security
Dislikes
Cab facility, cafeteria,career growth, politics
Work Details
Hetic with call volume, worst HR's & HR policies!
Work days: Rotational Shift
(Flexible Timings)
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Firstsource Solutions.
People also ask about Firstsource Solutions, Bangalore / Bengaluru Customer Service Associates
Is Firstsource Solutions, Bangalore / Bengaluru a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 7 employee reviews, it's clear that most customer service associates have an average experience working at Firstsource Solutions, Bangalore / Bengaluru. Skill development holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about skill development and career growth on AmbitionBox.
Does Firstsource Solutions, Bangalore / Bengaluru pay their Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions, Bangalore / Bengaluru customer service associates rate their salary and benefits at 3.0 out of 5, based on 7 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions, Bangalore / Bengaluru's customer service associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions, Bangalore / Bengaluru for customer service associates, click here.
How is the work culture at Firstsource Solutions, Bangalore / Bengaluru for Customer Service Associates?
Work culture at Firstsource Solutions, Bangalore / Bengaluru for customer service associates is rated 3.1 out of 5 by 7 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions, Bangalore / Bengaluru for customer service associates, click here.
How is the job security at Firstsource Solutions, Bangalore / Bengaluru for Customer Service Associates?
Based on 7 reviews on AmbitionBox, Firstsource Solutions, Bangalore / Bengaluru's customer service associates rate job security at 3.3 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Firstsource Solutions, Bangalore / Bengaluru for customer service associates, click here.
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