Firstsource Solutions Reviews by 20+ Employees

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

73% employees reported

Flexible timing

24% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

2.9

Rated by Women

16 reviews

3.1

Rated by Men

9 reviews

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Top Mentions in Firstsource Solutions Customer Support Executive Bangalore / Bengaluru Reviews

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25 reviews found

Sort by: Popular

Customer Support Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 07 Feb 2025

Likes

Nothing to like about when supervisor is like this.

Salary - Good
Work-life balance - Good

Dislikes

The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.

Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Jan 2025

Likes

Nothing

Dislikes

The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Oct 2024

Likes

Environment friendly

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Because it's only work from office

Customer Support Executive in Bangalore / Bengaluru

Full Time

Finance Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 29 Apr 2024

Likes

For travel issue they said to quite the job

Dislikes

They are not well treated I want to work over there but suddenly they stoped cabs

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 22 Jun 2023

Likes

Not satisfied

Dislikes

Not up to the mark

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 18 Sep 2023

Likes

Incentive

Job security - Good

Dislikes

Lot of politics and work life balance

Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Support Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

2.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 17 Feb 2023

Likes

Work culture

Salary - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No job security

Job security - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 14 Feb 2023

Likes

Nothing much

Job security - Good

Dislikes

Team leaders and seniors are in favour of girls only... No value for the hard work of gents.

Salary - Poor
Promotions - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 11 Jul 2023

Likes

Good environment

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

No appraisal Work overload

Salary - Bad
Promotions - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Sep 2023

Likes

Initially the salary might not be that great but the incentives that they pay in Sky process will keep your personal life running.

Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

N/A

Skill development - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jan 2024

Likes

Best company to work with

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Support Executive in Bangalore / Bengaluru

Preschool & Primary Education Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Apr 2022

Likes

Working atmosphere is soo good no pressure to achieve any target and senior are very supportive and concern about their employees

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing to dislike but sometimes if there any emergency like personal issue health issue then we cant take leave cz we have limited leave balance as per my point of view that should be count as an exception

Work Details

In simple it's good cz this is my first job.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

General Insurance Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 21 Apr 2022

Likes

Good to go with the work culture and management

Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

OT on holiday and dongle bill not paid within time

Work Details

Going good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Jan 2022

Likes

One of the best BPO of India and the work culture is excellent 👌... Co-workers are friendly enough

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing bad to say about Firstsource solutions it's one of the leading BPO of India

Work Details

I was working there as a CSA for Banking Process

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Customer Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 31 Oct 2021

Likes

Nothing

Dislikes

Too worst work environment and I never recommended anyone to work here means this company didn't provide you salary when you want leave all facilities are fake n they make people depressed n ill.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Bangalore / Bengaluru

Csa Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 03 Feb 2022

Likes

Nothing is there to like

Dislikes

So much politics and plotting is involved

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work timings: Strict Timings

Customer Support Executive in Bangalore / Bengaluru

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Jun 2022

Likes

Everything i did liked specially canteen food

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Team leader behaviour

Salary - Poor
Promotions - Poor

Work Details

It was good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Customer Support Service Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 19 Oct 2020

Likes

No proper pay for the work they take. Some one who is looking to build your career please stay away from this company so you dnt regret after spending years in Firstsource

Dislikes

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work timings: Strict Timings

Customer Support Executive in Bangalore / Bengaluru

Csa Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 28 Oct 2019

Likes

I didn't receive my relieving letter as company asks me to pay 27k

Work-life balance - Good

Dislikes

No growth..hr's are worst

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Support Executive

Bangalore / Bengaluru

0-2 Yrs

₹ 2-3.5 LPA

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Firstsource Solutions Customer Support Executive Bangalore / Bengaluru Reviews

Firstsource Solutions Customer Support Executive Bangalore / Bengaluru Reviews

What employees say about Firstsource Solutions?

Workplace insights

Rotational Shift

Flexible timing

No travel

Gender based rating

Rated by Women

Rated by Men

25 reviews found

Top Firstsource Solutions Customer Support Executive Interview Questions

Customer Support Executive Jobs at Firstsource Solutions

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