Teleperformance Interview Questions, Process, and Tips

Q1. Situation based question
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Q1. What is DNS address ?
Ans. 
DNS address is a unique string of numbers and letters that identifies a specific domain on the internet.
• DNS address stands for Domain Name System address

• It translates domain names into IP addresses

• It helps in locating websites and other resources on the internet

• Example: The DNS address for google.com is 172.217.3.206
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Q2. What is DHCP server ?
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DHCP server is a network server that automatically assigns IP addresses and other network configuration settings to devices on a network.
• DHCP stands for Dynamic Host Configuration Protocol.

• It allows devices to join a network and obtain necessary network settings without manual configuration.

• DHCP server leases IP addresses to devices for a specific period of time.

• It helps in efficient management of IP addresses in a net...read more
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Q3. What is an IP address ?
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An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP addresses are used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• IPv4 addresses consist of four sets of numbers separated by periods (e.g. 192.168.1.1).

• IPv6 addresses are longer and consist of eight groups of four hexadecimal digits separated by colons (e.g. 2001:0db8:85
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Q4. What are the types of IP address ?
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Types of IP addresses include IPv4 and IPv6.
• IPv4 addresses are 32-bit numerical addresses, typically written in decimal format (e.g. 192.168.1.1)

• IPv6 addresses are 128-bit hexadecimal addresses, written in a format like 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q5. What is Portforwarding ?
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Portforwarding is a technique used to redirect network traffic from one IP address and port to another.
• Portforwarding is commonly used to access devices on a private network from outside the network.

• It is often used for online gaming, remote desktop connections, and accessing security cameras remotely.

• Portforwarding involves configuring a router to forward specific incoming ports to a specific device on the network.

• It ...read more
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Q1. Describe your self
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I am a dedicated and customer-oriented service advisor with excellent communication skills.
• Strong ability to understand and address customer needs

• Effective problem-solving and decision-making skills

• Proficient in using computer software and systems

• Experience in handling customer complaints and resolving issues

• Ability to work well under pressure and meet deadlines
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Q2. What was your privious company
Ans. 
I worked at XYZ Company as a Service Advisor.
• Worked at XYZ Company as a Service Advisor

• Assisted customers with their service needs

• Provided recommendations and estimates for repairs

• Scheduled appointments and managed service orders
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Q3. Why did you leave your previous job
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited growth potential in previous job

• Looking for a more challenging role

• Seeking a company with better career prospects

• Desire to expand skillset and gain new experiences
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Q4. Are you comfortable with this package
Ans. 
Yes, I am comfortable with this package.
• I have experience working with similar packages in the past.

• I have received training on how to use this package effectively.

• I am confident in my ability to troubleshoot any issues that may arise with this package.

• I have successfully used this package to provide excellent service to customers in the past.
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Q5. Tell us about your weakness
Ans. 
I tend to be overly critical of my own work.
• I have high standards for myself and always strive for perfection.

• I often spend extra time reviewing my work to ensure it meets the highest standards.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• Example: In my previous role, I would often spend extra time double-checking customer orders to avoid any mistakes.
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It was multiple choice questions

Q1. Introduction, about City and motivation to join this jib
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Q1. She's saying about yourself nd what's need your job in this company nd sales releted questions that's all..
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Q2. Talking about myself etc..
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Q3. Sales releted questions
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Q1. Sales releted questions
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