Teleperformance Team Leader Quality Interview Questions and Answers

Q1. It is a one o one session with HR.
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Q2. Some basic questions. As per your CV, in this session they wanted to know your command on english speaking.
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Q3. Tell me something about your self. If candidate is fresher then they ask him to speak on any topic. If candidate is experienced they asked about the Job responsibility and some other questions.
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Q1. This is the session with operations team.
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Q2. They ask some questions related to the Job.
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Q3. 1 more client round in some process.
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Q1. Related to my profession.
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Q1. Related to my work, they were asked me related to personal information and related to quality work
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Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Tell me about yourself.
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Q2. What is your understanding of the job description?
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Q1. Your favourite cricketer and give me best lines
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Q2. Good communication
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Q3. Team leader quality
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Q4. Team management skills
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Q5. What's is the transperant skills
Ans. 
Transparent skills are abilities and qualities that are easily observable and understood by others.
• Transparent skills are typically technical or hard skills that can be demonstrated through tasks or projects.

• They are usually quantifiable and measurable, such as proficiency in a programming language or project management.

• Examples include coding skills, data analysis abilities, project management experience, and proficie
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Q1. Team Management
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Q2. Metrics and SLA
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Q1. What was the last conflict with your manager?
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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