Foundever Customer Care Representative Interview Questions and Answers

Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.

• Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

• The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

• Intouch Cx offers features like sentiment analysis, customer jou...read more

Yes, we have accessible wifi for all customers.

• We provide free wifi access to all customers.

• Customers can easily connect to our wifi network without any hassle.

• Our wifi network is secure and reliable for customer use.

Yes, I am able to setup a desk efficiently and effectively.

• I have experience setting up desks in previous roles.

• I am familiar with assembling furniture and following instructions.

• I am organized and detail-oriented, ensuring the desk is setup correctly.

• I can lift and move furniture as needed to setup the desk.

• I am comfortable using tools such as screwdrivers and wrenches for assembly.

Shortcut keys on keyboard are essential for efficient and quick navigation.

• Shortcut keys save time and effort while navigating through menus and options.

• Common shortcut keys include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+Z for undo.

• Learning and using shortcut keys can improve productivity and workflow.

• Shortcut keys may vary depending on the operating system and software being used.

Telecommunication is the transmission of information over a distance using electronic means.

• Telecommunication involves the use of electronic devices to transmit information over a distance

• It includes various forms of communication such as telephone, internet, radio, and television

• Telecommunication has revolutionized the way we communicate and has made the world a smaller place

• Examples of telecommunication companies inc

To handle customers on chat, be prompt, polite, empathetic, and provide accurate information.

• Respond quickly to customer inquiries

• Use positive language and show empathy

• Provide accurate and helpful information

• Offer solutions to customer problems

• End the chat on a positive note