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Teleperformance Customer Care Representative Interview Questions and Answers

Updated 26 May 2024

Teleperformance Customer Care Representative Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. About your self
  • Q2. What do you know about teleperformance
  • Ans. 

    Teleperformance is a global outsourcing company specializing in customer experience management.

    • Teleperformance provides customer care, technical support, and sales services for various industries.

    • The company operates in over 80 countries and has over 300,000 employees worldwide.

    • Teleperformance is known for its focus on customer satisfaction and innovative technology solutions.

    • Some of the clients of Teleperformance incl...

  • Answered by AI
  • Q3. What was your experience with last company
  • Q4. Why you are left previous company
  • Q5. Any random topic

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good brand and also invironment
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Preparation

Customer Care Representative Interview Questions Asked at Other Companies

Q1. Why a customer buy anything from you like a pen figure out the po ... read more
Q2. What are the traits of customer service representative?
Q3. What are the basic banking terms
asked in Paytm
Q4. What is good customer service means to you?
Q5. Types of products in banking

Customer Care Representative Jobs at Teleperformance

View all

Interview questions from similar companies

Interview Questionnaire 

3 Questions

  • Q1. Tell something about yourself?
  • Q2. Your achievements that is relavent with the job role.
  • Q3. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. that's it

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Why i should give this job
Round 3 - One-on-one 

(1 Question)

  • Q1. First question will be your self introduction Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Grate place to work

Good culture


But the thing no hikes in salary

Interview Questionnaire 

1 Question

  • Q1. About my previous experience and other basic questions like how will i handle a tense situation with a customer.

Interview Questionnaire 

1 Question

  • Q1. About yourself, about your experience, continously speak on random topic given by hr, 3 rounds conducted

Interview Questionnaire 

2 Questions

  • Q1. Self introduction
  • Q2. Self intro with confident fluent language

I applied via Walk-in and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Will always check discipline patience attitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be positive straight forward answers genuinely whether will company hire you are not say what you know about particular thing whether it comes to education are general knowledge

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self?
  • Ans. I told them about myself very shortly as they had my resume
  • Answered Anonymously
  • Q2. They had given me a topic any topic
  • Ans. I choose a topic quarantine what i did on those days
  • Answered Anonymously
  • Q3. Final round was a operation round as they ask the same question
  • Ans. I answered the management very nicely and then i got selected
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - I like the process knowldage of this company

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Care Representative interview?
Teleperformance interview process usually has 1 rounds. The most common rounds in the Teleperformance interview process are HR.
How to prepare for Teleperformance Customer Care Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Domestic BPO, Blended Process, Bpo Voice, Chat Process and Chat Support.
What are the top questions asked in Teleperformance Customer Care Representative interview?

Some of the top questions asked at the Teleperformance Customer Care Representative interview -

  1. What do you know about teleperforma...read more
  2. Any random to...read more

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Teleperformance Customer Care Representative Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Teleperformance Customer Care Representative Salary
based on 51 salaries
₹1.1 L/yr - ₹4.6 L/yr
19% less than the average Customer Care Representative Salary in India
View more details

Teleperformance Customer Care Representative Reviews and Ratings

based on 17 reviews

4.1/5

Rating in categories

4.4

Skill development

3.5

Work-life balance

4.1

Salary

3.8

Job security

4.4

Company culture

4.0

Promotions

4.2

Work satisfaction

Explore 17 Reviews and Ratings
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