Bharti Airtel Customer Care Representative Interview Questions and Answers

One hour filling in certain details, attending questionnaires and solving puzzles.

Q1. HR general questions pn current role and scenario based queries.
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Q1. Tell me something about yourself? Why do you want to do this job ? What are your future aspirations? Family background
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Q1. How would you sell this sim to me ? How would you handle a customer in negative condition of conflict ? What are your future goals ? Why are you looking to this role? How about going into telcom sector?
Ans. 
I would highlight the benefits of the sim, address any concerns, and offer personalized solutions.
• Highlight the features and benefits of the sim, such as unlimited data or international calling options

• Address any concerns the customer may have, such as network coverage or pricing

• Offer personalized solutions based on the customer's needs and preferences, such as a family plan or data rollover option
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Q1. How to solve customer problem
Ans. 
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's problem

• Empathize with the customer's situation

• Offer solutions that address the customer's needs

• Follow up to ensure the problem is resolved to the customer's satisfaction
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Q2. How to good service to customers
Ans. 
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
• Listen actively to customers and understand their needs

• Be empathetic and show genuine concern for their issues

• Provide timely and effective solutions to their problems

• Communicate clearly and effectively

• Follow up to ensure customer satisfaction

• Personalize the service to meet individual needs

• Be courteous a
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Q3. What to do so that the customer likes our services more
Ans. 
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
• Listen actively to their concerns and empathize with their situation

• Offer customized solutions that cater to their specific needs

• Provide prompt and efficient service to minimize wait times

• Follow up with customers to ensure their issues have been resolved

• Offer incentives or rewards for loyal customers

• Contin...read more
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Q4. Why whould the customer want to take our services
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Q5. Solve the customer problem
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Q1. Some grammmr and vocabulary test
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Q1. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss
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Q2. Why do you want to work here?
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Aptitude test this is often the initial screening round to assess a candidate s problem solving skills logical reasoning and basic knowledge.however without more specific information it's difficult to pinpoint exactly which option is round 1

Assignment round 2 given the projects problem solving & find solution

Case study interview and technical any problem is occurring that time total case studing and find the solution .that is called case study.it is my knowledge.

Q1. Mujha idea ko best banana h apne language hindi ma
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Q2. Add costumes sa baat kasa karyaga
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Q1. App kaha se ho
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Q2. Ap ye job q karna chahte h
Ans. 
Financial problems h bht isly urgent join Krna chahte h
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Q3. Phle app kya krte the
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Mai teacher thi pr ab jio company join Krna chahte h
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Q4. Ab app kya krte ho
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Q5. Apko ye job q chahiye
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Q6. Ap kn sa languagee me comfortable feel krte ho
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Hindi language me pr English v ata h thora
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Q7. Ap urgent hiring chahte h
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