Bharti Airtel Customer Care Representative Interview Questions and Answers

Q1. Mujha idea ko best banana h apne language hindi ma
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Q2. Add costumes sa baat kasa karyaga
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Q1. How to solve customer problem
Ans. 
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's problem

• Empathize with the customer's situation

• Offer solutions that address the customer's needs

• Follow up to ensure the problem is resolved to the customer's satisfaction
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Q2. How to good service to customers
Ans. 
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
• Listen actively to customers and understand their needs

• Be empathetic and show genuine concern for their issues

• Provide timely and effective solutions to their problems

• Communicate clearly and effectively

• Follow up to ensure customer satisfaction

• Personalize the service to meet individual needs

• Be courteous a
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Q3. What to do so that the customer likes our services more
Ans. 
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
• Listen actively to their concerns and empathize with their situation

• Offer customized solutions that cater to their specific needs

• Provide prompt and efficient service to minimize wait times

• Follow up with customers to ensure their issues have been resolved

• Offer incentives or rewards for loyal customers

• Contin...read more
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Q4. Why whould the customer want to take our services
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Q5. Solve the customer problem
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Answers are not new realize what you know

Most of the time topic given by someone may not be relevant so don't say I agree with others simply don't agree with them

Show them some respect ask them to explain your role in the company do listen what they say

Q1. Some grammmr and vocabulary test
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Q1. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss
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Q2. Why do you want to work here?
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