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Telstra Customer Service Representative Interview Questions and Answers

Updated 27 Jan 2025

Telstra Customer Service Representative Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.

Customer Service Representative Jobs at Telstra

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Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is SVA and its role?
  • Ans. 

    SVA stands for Service Level Agreement and it defines the level of service a customer can expect from a company.

    • SVA outlines the specific services provided by a company and the standards to which they will be delivered

    • It includes details such as response times, resolution times, and availability of support

    • For example, a company may have an SVA that guarantees a response to customer inquiries within 24 hours

  • Answered by AI
  • Q2. What is the role of Ozone Layer?
  • Ans. 

    The ozone layer is a protective layer in the Earth's stratosphere that absorbs most of the sun's harmful ultraviolet radiation.

    • Protects living organisms on Earth from harmful ultraviolet radiation

    • Prevents skin cancer, cataracts, and other health issues in humans

    • Helps maintain the Earth's temperature balance by absorbing and reflecting solar radiation

    • Damages to the ozone layer can lead to increased UV radiation reaching

  • Answered by AI

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

  • Answered by AI
  • Q2. Why do you want to work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is SVA and its role?
  • Ans. 

    SVA stands for Service Level Agreement and it defines the level of service a customer can expect from a company.

    • SVA outlines the specific services provided by a company and the standards to which they will be delivered

    • It includes details such as response times, resolution times, and availability of support

    • For example, a company may have an SVA that guarantees a response to customer inquiries within 24 hours

  • Answered by AI
  • Q2. What is the role of Ozone Layer?
  • Ans. 

    The ozone layer is a protective layer in the Earth's stratosphere that absorbs most of the sun's harmful ultraviolet radiation.

    • Protects living organisms on Earth from harmful ultraviolet radiation

    • Prevents skin cancer, cataracts, and other health issues in humans

    • Helps maintain the Earth's temperature balance by absorbing and reflecting solar radiation

    • Damages to the ozone layer can lead to increased UV radiation reaching

  • Answered by AI

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

  • Answered by AI
  • Q2. Why do you want to work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills

Telstra Interview FAQs

How many rounds are there in Telstra Customer Service Representative interview?
Telstra interview process usually has 2 rounds. The most common rounds in the Telstra interview process are Aptitude Test and HR.
How to prepare for Telstra Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Telstra. The most common topics and skills that interviewers at Telstra expect are Computer Networking, Customer Satisfaction, Flex, Https and Inbound Customer Service.

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Telstra Customer Service Representative Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Customer Service Representative(Voice)

Bangalore / Bengaluru

12-16 Yrs

Not Disclosed

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