Telstra Customer Service Representative Interview Questions and Answers

SVA stands for Service Level Agreement and it defines the level of service a customer can expect from a company.

• SVA outlines the specific services provided by a company and the standards to which they will be delivered

• It includes details such as response times, resolution times, and availability of support

• For example, a company may have an SVA that guarantees a response to customer inquiries within 24 hours

The ozone layer is a protective layer in the Earth's stratosphere that absorbs most of the sun's harmful ultraviolet radiation.

• Protects living organisms on Earth from harmful ultraviolet radiation

• Prevents skin cancer, cataracts, and other health issues in humans

• Helps maintain the Earth's temperature balance by absorbing and reflecting solar radiation

• Damages to the ozone layer can lead to increased UV radiation reaching

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