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AT&T

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AT&T Customer Service Representative Interview Questions and Answers

Updated 1 Nov 2022

AT&T Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 1 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
    • Add your answer
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

    • Answered by AI
    Add your answer
  • Q2. Why do you want to work here?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills

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Interview Tips & Stories
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an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Telstra user image RAM SAGAR

posted on 27 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
    • Add your answer

Customer Service Representative Interview Questions & Answers

Telstra user image RAM SAGAR

posted on 27 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
    • Add your answer

Customer Care Representative Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 29 Jul 2021

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. About yourself, what is service and sales, how can you sale your products , sale me your pen,
    • Add your answer
  • Q2. Description about you your qualifications and experiences of previous job
    • Add your answer
  • Q3. Different ideas about products selling
  • Ans. 

    Different ideas about product selling

    • Understanding customer needs and preferences

    • Highlighting unique features and benefits

    • Offering promotions and discounts

    • Providing excellent customer service

    • Creating a sense of urgency to buy

    • Tailoring sales approach to individual customers

    • Answered by AI
    Add your answer
  • Q4. Why a customer buy anything from you like a pen figure out the points
  • Ans. 

    Customers buy from us because we offer quality products and excellent customer service.

    • We offer a wide range of high-quality products to choose from.

    • Our prices are competitive and affordable.

    • We provide excellent customer service and support.

    • We offer fast and reliable shipping and delivery options.

    • We have a hassle-free return and exchange policy.

    • We offer special promotions and discounts to our loyal customers.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was tough and total 4 round interview like HR round, then VC round then AMCAT test and Face to Face interview
More about working at AT&T

AT&T Interview FAQs

How many rounds are there in AT&T Customer Service Representative interview?
AT&T interview process usually has 3 rounds. The most common rounds in the AT&T interview process are Resume Shortlist and Technical.
What are the top questions asked in AT&T Customer Service Representative interview?

Some of the top questions asked at the AT&T Customer Service Representative interview -

  1. how would you handle angry custom...read more
  2. some grammmr and vocabulary t...read more

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