AT&T Customer Service Representative Interview Questions and Answers

OSI layers are a model for network communication. There are 7 layers, each with a specific function.

• Layer 1: Physical - deals with physical connections and transmission of raw data

• Layer 2: Data Link - manages data transfer between devices on the same network

• Layer 3: Network - handles routing and forwarding of data between networks

• Layer 4: Transport - ensures reliable data transfer between applications

• Layer 5: Session -...read more

To create a ticket with Remedy, follow these steps.

• Open Remedy application

• Click on 'Create Ticket' button

• Fill in the required fields such as summary, description, priority, etc.

• Click on 'Submit' button to create the ticket

• Note down the ticket number for future reference

I have learned the importance of effective communication, strategic planning, and team collaboration in my previous company.

• Importance of effective communication in ensuring clarity and alignment within the team

• Strategic planning to set clear goals and priorities for the team

• Team collaboration to leverage diverse skills and perspectives for better outcomes

I thrive under pressure and am adaptable to new challenges, willing to go above and beyond my job role.

• I have a track record of successfully handling pressure in previous roles.

• I am open to taking on new responsibilities and challenges.

• I believe in continuous learning and growth, so I am willing to step out of my comfort zone.

• I will communicate effectively with the team to understand expectations and deliver accordingl...read more