Bharti Airtel Customer Service Associate Interview Questions and Answers

Verbal, logical questions, reasoning questions

Q1. Self introduction ,work explanation and how to deal with people
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Q1. How to clear the customer problem
Ans. 
To clear a customer problem, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's problem and let them know you understand their frustration.

• Empathize with the customer and apologize for any inconvenience caused.

• Offer solutions to the customer's problem and explain how they can be implemented.

• Follow up with the customer to ensure their problem has been resolved to their satisfact
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Q1. About the company and jio
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Q1. Tell me something about you? Your experience overall of Work, why you left your last organisation? Why BT?
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MCQ questions for English maths and situations based questions

Q1. Basis on your experience the questions were asked What do you know about NPS, promoter detractor, how will manage your work life balance
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Q2. Why you want to join BT
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Q3. Where you see yourself in next 5 years and question on your stability
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Q4. Are you comfortable with rotating shifts
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Basic debugging questions

Q1. Basic Java conncepts
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Q2. Inheritance of files
Ans. 
Inheritance of files refers to the process of passing down files and their associated permissions from one user or group to another.
• Inheritance allows for efficient management of file permissions by reducing the need to manually assign permissions to each individual file.

• When a file inherits permissions, it means that it adopts the same permissions as its parent directory.

• Inheritance can be enabled or disabled for spec...read more
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Q3. Why do you want to join is
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