BT Group Customer Service Representative Interview Questions and Answers

Q1. What is banking ? How does Bank operates?
Ans. 
Banking is a financial service that involves accepting deposits and lending money.
• Banks accept deposits from customers and pay interest on them

• They lend money to individuals and businesses at a higher interest rate

• Banks also offer other financial services such as credit cards, loans, and investment products

• They make money by charging fees and interest on loans

• Banks are regulated by government agencies to ensure safety
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Q2. Explain the history of banking sector in india
Ans. 
Banking sector in India has a long history dating back to the 18th century.
• The first bank in India was the Bank of Hindustan, established in 1770

• The State Bank of India, the largest bank in India, was established in 1955

• The nationalization of banks in 1969 brought major changes to the banking sector

• The introduction of technology and digital banking has revolutionized the sector in recent years
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Q1. About the previous organisation work etc
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Q1. Tell me about your self
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Q2. About your past experience
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It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not

Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it
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Q1. Generic question about my profile and if I'd be able to join immediately
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Q1. Gave me a scenario and asked me to sell a commodity
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Q1. Tell me about yourself
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Q1. Introduce yourself, Knowledge on process.
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