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BT Group Customer Service Associate Interview Questions and Answers
BT Group Customer Service Associate Interview Experiences
3 interviews found
Anonymous
Selected
Grammar, passages, basic aptitude, and the Versant test.
Any random topic such as diversity and inclusion or your most recent birthday.
(2 Questions)
- Q1. Operations round with hiring managers.
- Q2. About you, qualifications, about the companu.
Selected
I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Why do you want to join BT?
- Q2. Since you have left your previous company, what if we do not select you?
- Q3. Any future plans of growth in the company?
- Q4. Are you ok with night shift?
(4 Questions)
- Q1. Since you are selected by operation team, How soon can you join us?
- Q2. Salary structure in the previous organisation?
- Q3. Roles and responsibilities in previous organisation ?
- Q4. Your achievements in previous organisation?
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do want to be a CSA
What people are saying about BT Group
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I am a strong communicator and problem-solver
I am committed to providing excellent service and building positive relationships with customers
- Q2. Tell about our company?
- Ans.
Our company is a leading provider of customer service solutions in the retail industry.
Founded in 2005
Headquartered in New York City
Specializes in providing personalized customer service experiences
Works with top retail brands such as Macy's and Nordstrom
Interview Preparation Tips
(1 Question)
- Q1. Why are the perfect fit for the role
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Telephonic Interview Round 1
- Q2. Tell about yourself.
Language English Testing through Application.
(1 Question)
- Q1. What do you know about credit cards?
- Ans.
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
Credit cards are issued by financial institutions to consumers for making purchases and payments.
They allow users to borrow money up to a certain limit, known as the credit limit.
Users are required to pay back the borrowed amount along with interest within a specified period.
Credit cards often come wi...
Interview Preparation Tips
Speak confident on Tell about yourself
without any mistakes, that will lead you to speak confident for second round , in technical round if you don't know the answers say 'No', no is a good answer, if you know answers speak correctly without lagging.
This will help you surely to get selected on interviews.
G Priyanka
I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. When i should get inter view cal
- Q2. Where is the cimpany
- Ans.
The location of the company is not specified in the question.
The question does not provide any information about the location of the company.
It is important to clarify which company the interviewer is referring to.
If the company name is known, a quick online search can provide its location.
- Q3. And u will provide job training
- Q4. And how u will send offer letter
- Q5. And how is the salary expectations
- Q6. And in your company any experience required
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.
Predictive Index Behavioral Assessment
(2 Questions)
- Q1. What did you learn during your internship?
- Q2. Would you like to ask any questions?
(1 Question)
- Q1. Where do you see yourself in five years
Interview Preparation Tips
- Shipping
- Supply Chain Management
- International Business
I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Five minutes speech
Interview Preparation Tips
raja roy
I applied via Other and was interviewed in Oct 2018. There were 2 interview rounds.
Interview Preparation Tips
Experience: I was rejected for having for than 5 years of experience, even excluding BPO industry
General Tips: Always check for the years of experience they mention. If you have more than that, don't go for it. They will reject.
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BT Group Customer Service Associate Interview Process
based on 4 interviews
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BT Group Customer Service Associate Reviews and Ratings
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Rating in categories
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335
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|  ₹1.5 L/yr - ₹6.3 L/yr |
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278
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| ₹2.8 L/yr - ₹8 L/yr |
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