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BT Group Customer Service Associate Interview Questions and Answers
BT Group Customer Service Associate Interview Experiences
3 interviews found
Selected
Grammar, passages, basic aptitude, and the Versant test.
Any random topic such as diversity and inclusion or your most recent birthday.
(2 Questions)
- Q1. Operations round with hiring managers.
- Q2. About you, qualifications, about the companu.
Selected
I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Why do you want to join BT?
- Q2. Since you have left your previous company, what if we do not select you?
- Q3. Any future plans of growth in the company?
- Q4. Are you ok with night shift?
(4 Questions)
- Q1. Since you are selected by operation team, How soon can you join us?
- Q2. Salary structure in the previous organisation?
- Q3. Roles and responsibilities in previous organisation ?
- Q4. Your achievements in previous organisation?
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do want to be a CSA
Top trending discussions
Interview questions from similar companies
Selected
I was interviewed in Dec 2024.
My personal skills and abilities.
(5 Questions)
- Q1. Human resources management
- Q2. Sales manager techniques
- Q3. Staffing processs
- Q4. Custome service executive
- Q5. And maintain bill books
Share ideas and thoughts with one another that could be beneficial for the company's upcoming profits.
Customer Service Associate Interview Questions & Answers
Aerial Telecom Solutions
Anonymous
posted on 22 Jul 2024
(2 Questions)
- Q1. How to install operating system?
- Ans.
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
Insert the installation media (such as a USB drive or DVD) into the computer
Restart the computer and boot from the installation media
Follow the on-screen instructions to select language, partition the disk, and install the OS
Wait for the installation process to complete and then restart the computer
- Q2. Difference between router & Switch
- Ans.
Router connects multiple networks while switch connects devices within a network.
Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).
Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.
Router can determine the best path for data packets to travel between networks, while swi...
Skills evaluated in this interview
Selected
I applied via Company Website and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Why do you want to work here?
- Q2. Looking for an opportunity to grow
Customer Service Associate Interview Questions & Answers
Bharti Airtel
Anonymous
posted on 5 Jul 2021
Interview Questionnaire
2 Questions
- Q1. Where do you see yourself after 3 years of time?
- Q2. What matters is consistency towards the work we do, and if I would get a chance, definitely I would see myself to a superior position after a spam of time.
Interview Preparation Tips
Selected
I applied via AmbitionBox and was interviewed in Jun 2024. There was 1 interview round.
(5 Questions)
- Q1. What is the sallary
- Q2. Freelancers language
- Q3. What is you job time
- Q4. What is the training
- Q5. Local language allow or not
- Ans.
Local language allowance depends on the specific requirements of the job and the company's policies.
Local language allowance may be provided if the job requires communication with customers in their native language.
Some companies offer additional pay for employees who are fluent in local languages to better serve customers.
Local language allowance may vary depending on the region and the demand for language skills in t
Customer Service Associate Interview Questions & Answers
Bharti Airtel
Anonymous
posted on 15 Nov 2020
I applied via Walk-in and was interviewed before Nov 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. As ,being an aspirant from engineering field ,why you want to switch over your domain from engineering to BPO ?
Interview Preparation Tips
One should only include those information ,which is relevant to interviewr and which is acknowged by you.
Selected
I applied via Approached by Company and was interviewed in Dec 2023. There was 1 interview round.
(6 Questions)
- Q1. Why did you choose HR as a career
- Ans. Aim to understand my work and motivation and passion for working in HR. I need to highlight my interests skills, values, to the HR field. And I enjoyed to helping people solving problems, and developing talent, and creating a positive work.
- Q2. What are the main HR challenges or trends in your industry
- Ans. You need to do some research and identify some key HR challenges or trends that are relevant to the role and the organization.HR needs to adapt to changing workforce demographics, technology, regulations, or customer expectations.
- Q3. How do you deal with conflict or difficult situations in the workplace
- Ans. You need to show your ability to handle conflict or difficult situations in the workplace with tact, empathy, and professionalism.how you use active listening, mediation, negotiation, or coaching techniques to resolve conflict or difficult situations in the workplace.
- Q4. Do not fake! Be yourself. Bluffing during the HR interview should be avoided at all costs.
- Q5. Answer to the point and while answering, be honest and truthful.
- Q6. Wear comfortable but formal clothes. Keep accessories to a bare minimum.
Interview Preparation Tips
- How I cracked this job
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BT Group Customer Service Associate Interview Process
based on 4 interviews
Interview experience
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BT Group Customer Service Associate Reviews and Ratings
based on 15 reviews
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