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BT Group Customer Service Associate Interview Questions and Answers

Updated 17 Dec 2024

BT Group Customer Service Associate Interview Experiences

3 interviews found

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Assignment 

Grammar, passages, basic aptitude, and the Versant test.

Round 2 - Group Discussion 

Any random topic such as diversity and inclusion or your most recent birthday.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Operations round with hiring managers.
  • Q2. About you, qualifications, about the companu.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Why do you want to join BT?
  • Q2. Since you have left your previous company, what if we do not select you?
  • Q3. Any future plans of growth in the company?
  • Q4. Are you ok with night shift?
Round 2 - HR 

(4 Questions)

  • Q1. Since you are selected by operation team, How soon can you join us?
  • Q2. Salary structure in the previous organisation?
  • Q3. Roles and responsibilities in previous organisation ?
  • Q4. Your achievements in previous organisation?

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Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do want to be a CSA

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Preparation Tips

General Tips: A good company to work for. You will get lots of good things to learn professionally and a huge scope for career development.
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident about what you speak.

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Self introduction
  • Q2. Any of 1 topic and why do you want to work in Wipro
  • Q3. Tell about the Wipro company

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview will be easy but time taking will be taken there should be more patience to sit till they call us for the rounds
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BT Group Interview FAQs

How many rounds are there in BT Group Customer Service Associate interview?
BT Group interview process usually has 2 rounds. The most common rounds in the BT Group interview process are One-on-one Round, HR and Assignment.
How to prepare for BT Group Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BT Group. The most common topics and skills that interviewers at BT Group expect are International Voice Process.

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BT Group Customer Service Associate Interview Process

based on 4 interviews

Interview experience

3.3
  
Average
View more
BT Group Customer Service Associate Salary
based on 50 salaries
₹2 L/yr - ₹5 L/yr
21% more than the average Customer Service Associate Salary in India
View more details

BT Group Customer Service Associate Reviews and Ratings

based on 15 reviews

2.9/5

Rating in categories

2.6

Skill development

2.2

Work-life balance

2.7

Salary

2.7

Job security

3.1

Company culture

2.0

Promotions

2.4

Work satisfaction

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