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Verizon Customer Service Associate Interview Questions and Answers

Updated 2 May 2024

Verizon Customer Service Associate Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
  • Q2. Looking for an opportunity to grow

Interview questions from similar companies

I applied via Walk-in and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. As ,being an aspirant from engineering field ,why you want to switch over your domain from engineering to BPO ?

Interview Preparation Tips

Interview preparation tips for other job seekers - My suggestion ,will be that any fresher or job aspirant should be thorough about the contents in his resume or curriculum vitate
One should only include those information ,which is relevant to interviewr and which is acknowged by you.

I applied via Company Website and was interviewed in Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Job profile? 2. What do know about JIo? 3. Do you have any experience of chat?
  • Ans. 

    Job profile involves providing customer service, handling queries and resolving issues. Jio is a telecommunications company in India. Experience in chat communication is preferred.

    • Job profile includes assisting customers with their queries and issues

    • Jio is a leading telecommunications company in India known for its affordable services and wide network coverage

    • Experience in chat communication involves interacting with c...

  • Answered by AI
  • Q2. 1. Shared my experience which I have been gone though out my career of all LOB's. 2. Informed digital innovation of JIo like as Jio Mart, Ajio, Reliance Trends, ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Do some home work before sitting in front of interviewer, so you would be more confident whether it's telephonic conversation or on office. You should know your abilities to showcase yourself.

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever they ask if u have .1% knowledge of it explain it
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Assignment 

Grammar, passages, basic aptitude, and the Versant test.

Round 2 - Group Discussion 

Any random topic such as diversity and inclusion or your most recent birthday.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Operations round with hiring managers.
  • Q2. About you, qualifications, about the companu.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. What is change management?
  • Q2. Changes type?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Daily work routine
  • Q2. Notice period
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Basic debugging questions

Round 2 - Technical 

(3 Questions)

  • Q1. Basic Java conncepts
  • Q2. Inheritance of files
  • Ans. 

    Inheritance of files refers to the process of passing down files and their associated permissions from one user or group to another.

    • Inheritance allows for efficient management of file permissions by reducing the need to manually assign permissions to each individual file.

    • When a file inherits permissions, it means that it adopts the same permissions as its parent directory.

    • Inheritance can be enabled or disabled for spec...

  • Answered by AI
  • Q3. Why do you want to join is
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Why do you want to join BT?
  • Q2. Since you have left your previous company, what if we do not select you?
  • Q3. Any future plans of growth in the company?
  • Q4. Are you ok with night shift?
Round 2 - HR 

(4 Questions)

  • Q1. Since you are selected by operation team, How soon can you join us?
  • Q2. Salary structure in the previous organisation?
  • Q3. Roles and responsibilities in previous organisation ?
  • Q4. Your achievements in previous organisation?

I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Questions relates to Provisions and based on budgeting activity.
  • Q2. Questions in relation to revenue Recognition and IFRS.

Interview Preparation Tips

Interview preparation tips for other job seekers - One should read IFRS with at least one example which help to deal above interview questions.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about you? Your experience overall of Work, why you left your last organisation? Why BT?
Round 3 - Aptitude Test 

MCQ questions for English maths and situations based questions

Round 4 - One-on-one 

(4 Questions)

  • Q1. Basis on your experience the questions were asked What do you know about NPS, promoter detractor, how will manage your work life balance
  • Q2. Why you want to join BT
  • Q3. Where you see yourself in next 5 years and question on your stability
  • Q4. Are you comfortable with rotating shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best guy's

Verizon Interview FAQs

How many rounds are there in Verizon Customer Service Associate interview?
Verizon interview process usually has 1 rounds. The most common rounds in the Verizon interview process are HR.

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Verizon Customer Service Associate Interview Process

based on 1 interview

Interview experience

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Bad
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