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BT Group Customer Service Associate Reviews

Updated 12 Aug, 2024
Overall Rating
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2.9/5
based on 15 reviews

Rating distribution

Category Ratings

3.1

Company culture

2.7

Job security

2.7

Salary

2.6

Skill development

2.4

Work satisfaction

2.2

Work-life balance

2.0

Promotions

What employees say about BT Group?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

75% employees reported

Flexible timing

Flexible timing

82% employees reported

No travel

No travel

80% employees reported

Gender based rating

1.9
female

Rated by Women

8 reviews

3.3
male

Rated by Men

7 reviews

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Top Mentions in BT Group Customer Service Associate Reviews

15 reviews found

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People also ask about BT Group's Customer Service Associates

Is BT Group a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 15 employee reviews, it's clear that most customer service associates have a below average experience working at BT Group. Company culture holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 2.0. Read reviews about company culture and career growth on AmbitionBox.
Does BT Group pay their Customer Service Associates well?
According to AmbitionBox reviews, BT Group customer service associates rate their salary and benefits at 2.7 out of 5, based on 15 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about BT Group's customer service associates salaries here and to read reviews specifically about salary and benefits at BT Group for customer service associates, click here .
How is the work culture at BT Group for Customer Service Associates?
Work culture at BT Group for customer service associates is rated 3.1 out of 5 by 15 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at BT Group for customer service associates, click here .
How is the job security at BT Group for Customer Service Associates?
Based on 15 reviews on AmbitionBox, BT Group's customer service associates rate job security at 2.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at BT Group. To read reviews about job security at BT Group for customer service associates, click here .

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BT Group Customer Service Associate Salary
based on 51 salaries
₹2 L/yr - ₹5 L/yr
26% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
4 total responses
freemeal
Free meal
4 total responses
onsite
International/On-site exposure
1 total response
paternity
Paternity leaves
1 total response
+23 more benefits
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