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BT Group Customer Support Associate Interview Questions and Answers

Updated 9 Feb 2024

BT Group Customer Support Associate Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About your work experience
  • Q2. About your skills
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself.... The worst question
Round 3 - Aptitude Test 

Voice and accent round

Round 4 - One-on-one 

(2 Questions)

  • Q1. With operations manager
  • Ans. Introduce yourself and dont let the manager know about your achievements because here they drill you how will you do it by putting hypothetical situation rather than listening to your story.
  • Answered by chirag12
  • Q2. Introduction of yourself
Round 5 - HR 

(1 Question)

  • Q1. Salary discussion and accepting the job
  • Ans. Always ask for better hike because they don't give proper hike
  • Answered by chirag12

Interview Preparation Tips

Interview preparation tips for other job seekers - Its useless they don't consider your rich experience of two to three years as quality analyst on paper, they will mostly force you to start again as an associate rather than examining properly. They will just say do you want the job or not. They will only consider you if you have experience of more than 9 years for higher role

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

I appeared for an interview in Aug 2017.

Interview Preparation Tips

College Name: Thapar University, Patiala

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Just started myself introduction.
  • Q2. Inform about myself and nothing so much they asked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall was good

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever they ask if u have .1% knowledge of it explain it
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Explain the architecture of Kubernetes
  • Ans. 

    Kubernetes is a container orchestration platform that manages and automates the deployment, scaling, and management of containerized applications.

    • Kubernetes uses a master-slave architecture with a control plane and worker nodes.

    • The control plane manages the overall state of the cluster and schedules workloads to the worker nodes.

    • Worker nodes run the containers and communicate with the control plane to receive instructi...

  • Answered by AI
  • Q2. Give case study scenario where you implemented a app through any cloud provider (I preferred with azure)
Round 3 - Technical 

(3 Questions)

  • Q1. Explain the garbage collection process in java
  • Ans. 

    Garbage collection is an automatic process of freeing up memory by removing unused objects.

    • Java uses a mark-and-sweep algorithm for garbage collection

    • Objects that are no longer referenced are marked for deletion

    • The garbage collector runs periodically to remove the marked objects

    • Finalize() method can be used to perform cleanup operations before an object is deleted

  • Answered by AI
  • Q2. Explain how did you implemented CI CD integration through Jenkins
  • Ans. 

    Implemented CI/CD integration through Jenkins using pipeline as code approach

    • Created a Jenkins pipeline job and defined stages for build, test, and deploy

    • Integrated source code management tool like Git with Jenkins

    • Used Jenkins plugins like Maven, Docker, and Kubernetes for building, packaging, and deploying the application

    • Configured Jenkins to trigger the pipeline on every code commit or merge to the main branch

    • Enabled...

  • Answered by AI
  • Q3. Describe how Azure hosted AKS works
  • Ans. 

    Azure hosted AKS is a managed Kubernetes service that simplifies deployment and management of containerized applications.

    • AKS stands for Azure Kubernetes Service

    • AKS is a fully managed Kubernetes container orchestration service

    • AKS automates the deployment, scaling, and management of containerized applications

    • AKS integrates with other Azure services such as Azure Active Directory, Azure Monitor, and Azure Container Regist

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stick to your resume and do good basic prep in technologies that you’ve mentioned in your resume

Skills evaluated in this interview

I applied via Referral and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Basics knowledge about you and your past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Know specific information about the company.
Don't be late for your interview.
Dress for success.
Bring examples of your work.
Don't talk yourself out of a job.
Focus more on what you can do for the company, rather than what they can do for you.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Codings were asked to write in java

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude, questions were asked in the interview

Round 2 - One-on-one 

(1 Question)

  • Q1. C++ data structurea python
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Leetcode question top 75

Round 2 - Technical 

(2 Questions)

  • Q1. What is Dhcp server .plase explain
  • Ans. 

    DHCP server is a network server that automatically assigns IP addresses and other network configuration settings to devices on a network.

    • DHCP stands for Dynamic Host Configuration Protocol.

    • It eliminates the need for manual IP address configuration on each device.

    • DHCP server leases IP addresses to devices for a specific period of time.

    • It also provides other network configuration information like subnet mask, default gat...

  • Answered by AI
  • Q2. What is l3 layer protocal
  • Ans. 

    Layer 3 protocol is responsible for routing and forwarding data packets in a network.

    • Layer 3 protocol operates at the network layer of the OSI model.

    • It includes protocols like IP (Internet Protocol) and ICMP (Internet Control Message Protocol).

    • Layer 3 protocols use logical addressing to route packets between different networks.

    • They determine the best path for data packets to reach their destination.

    • Examples of Layer 3

  • Answered by AI

Skills evaluated in this interview

BT Group Interview FAQs

How many rounds are there in BT Group Customer Support Associate interview?
BT Group interview process usually has 3 rounds. The most common rounds in the BT Group interview process are HR, One-on-one Round and Resume Shortlist.

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BT Group Customer Support Associate Interview Process

based on 2 interviews

Interview experience

3
  
Average
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BT Group Customer Support Associate Salary
based on 8 salaries
₹1.8 L/yr - ₹4 L/yr
At par with the average Customer Support Associate Salary in India
View more details

BT Group Customer Support Associate Reviews and Ratings

based on 2 reviews

4.2/5

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5.0

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5.0

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5.0

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5.0

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