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BT Group Customer Support Associate Interview Questions and Answers

Updated 9 Feb 2024

BT Group Customer Support Associate Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About your work experience
  • Q2. About your skills
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself.... The worst question
Round 3 - Aptitude Test 

Voice and accent round

Round 4 - One-on-one 

(2 Questions)

  • Q1. With operations manager
  • Ans. Introduce yourself and dont let the manager know about your achievements because here they drill you how will you do it by putting hypothetical situation rather than listening to your story.
  • Answered by chirag12
  • Q2. Introduction of yourself
Round 5 - HR 

(1 Question)

  • Q1. Salary discussion and accepting the job
  • Ans. Always ask for better hike because they don't give proper hike
  • Answered by chirag12

Interview Preparation Tips

Interview preparation tips for other job seekers - Its useless they don't consider your rich experience of two to three years as quality analyst on paper, they will mostly force you to start again as an associate rather than examining properly. They will just say do you want the job or not. They will only consider you if you have experience of more than 9 years for higher role

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

I was interviewed in Aug 2017.

Interview Preparation Tips

College Name: Thapar University, Patiala

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why Java is platform independent?
  • Ans. 

    Java is platform independent due to its bytecode and JVM.

    • Java code is compiled into bytecode which is platform-independent.

    • JVM (Java Virtual Machine) interprets the bytecode and executes it on any platform.

    • JVM acts as an abstraction layer between the Java code and the underlying hardware.

    • This allows Java programs to run on any platform that has a JVM installed.

    • For example, a Java program written on a Windows machine ca...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Java is platform-independent because it does not depend on any type of platform. Hence, Java is platform-independent language. In Java, programs are compiled into byte code and that byte code is platform-independent. ... Any machine to execute the byte code needs the Java Virtual Machine.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Toefl score
  • Q2. Ielts score

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to crack. good work atmosphere.

Interview Questionnaire 

1 Question

  • Q1. 1)Tmaus? 2 ) why are you lefted previous job? 3) technical skills knowledge 4) work in under pressure? 5) hr round 6) manager round

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Communication and interpersonal and Team handle qualities

Interview Preparation Tips

Interview preparation tips for other job seekers - Be frank and say loudly what u r going to say be positive
Contribute & help others!
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BT Group Interview FAQs

How many rounds are there in BT Group Customer Support Associate interview?
BT Group interview process usually has 3 rounds. The most common rounds in the BT Group interview process are HR, One-on-one Round and Aptitude Test.

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BT Group Customer Support Associate Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more
BT Group Customer Support Associate Salary
based on 8 salaries
₹1.8 L/yr - ₹4 L/yr
At par with the average Customer Support Associate Salary in India
View more details

BT Group Customer Support Associate Reviews and Ratings

based on 2 reviews

4.2/5

Rating in categories

5.0

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5.0

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5.0

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5.0

Company culture

5.0

Promotions

5.0

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