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BT Group Customer Support Associate Interview Questions and Answers

Updated 9 Feb 2024

BT Group Customer Support Associate Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About your work experience
  • Q2. About your skills
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself.... The worst question
Round 3 - Aptitude Test 

Voice and accent round

Round 4 - One-on-one 

(2 Questions)

  • Q1. With operations manager
  • Ans. Introduce yourself and dont let the manager know about your achievements because here they drill you how will you do it by putting hypothetical situation rather than listening to your story.
  • Answered Anonymously
  • Q2. Introduction of yourself
Round 5 - HR 

(1 Question)

  • Q1. Salary discussion and accepting the job
  • Ans. Always ask for better hike because they don't give proper hike
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Its useless they don't consider your rich experience of two to three years as quality analyst on paper, they will mostly force you to start again as an associate rather than examining properly. They will just say do you want the job or not. They will only consider you if you have experience of more than 9 years for higher role

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What basic troubleshooting will you try if you are facing issues ... read more
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

I was interviewed in Aug 2017.

Interview Preparation Tips

College Name: Thapar University, Patiala

Interview questions from similar companies

I applied via Newspaper Ad and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Selfie introduction working details in thelugu jobs im average english are basic english knowledge
  • Q2. So please Ask to thelugu interview questions basically im freshers no attempt to eney interview questions so please request har because customer support thelugu portal job im applied her so i well manege t...
  • Q3. Customer support questions in thelugu interview qostions
  • Q4. Customer support questions

Interview Preparation Tips

Topics to prepare for Jio Customer Support Associate interview:
  • Commerce
  • Input
  • Output
Interview preparation tips for other job seekers - Basically reliance jio company was amazing company

I applied via Referral and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Basics knowledge about you and your past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Know specific information about the company.
Don't be late for your interview.
Dress for success.
Bring examples of your work.
Don't talk yourself out of a job.
Focus more on what you can do for the company, rather than what they can do for you.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
  • Q2. Vsdfgdg ghsdfsd gfafdf
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
  • Q2. A
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - HR 

(1 Question)

  • Q1. What do you do yesterday
Round 3 - Aptitude Test 

Aptitude questions, listening test, speaking test

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How to install operating system?
  • Ans. 

    To install an operating system, you need to boot from the installation media and follow the on-screen instructions.

    • Insert the installation media (such as a USB drive or DVD) into the computer

    • Restart the computer and boot from the installation media

    • Follow the on-screen instructions to select language, partition the disk, and install the OS

    • Wait for the installation process to complete and then restart the computer

  • Answered by AI
  • Q2. Difference between router & Switch
  • Ans. 

    Router connects multiple networks while switch connects devices within a network.

    • Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

    • Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

    • Router can determine the best path for data packets to travel between networks, while swi...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Myself, job profile
  • Q2. What is job profile
  • Q3. U have any experience

BT Group Interview FAQs

How many rounds are there in BT Group Customer Support Associate interview?
BT Group interview process usually has 3 rounds. The most common rounds in the BT Group interview process are HR, One-on-one Round and Resume Shortlist.

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BT Group Customer Support Associate Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more
BT Group Customer Support Associate Salary
based on 8 salaries
₹1.8 L/yr - ₹4 L/yr
At par with the average Customer Support Associate Salary in India
View more details

BT Group Customer Support Associate Reviews and Ratings

based on 2 reviews

4.2/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

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