9 Vodafone Idea Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Vodafone Idea Customer Service Executive Interview Experiences

5 interviews found

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 11 May 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Work experience and performance

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Customer Service Executive Interview Questions & Answers

posted on 3 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Tell me about your self

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Round 3 - HR

(1 Question)

Q1. About work experience

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Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 31 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale

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Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 30 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Tell m about your self

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 14 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire

4 Questions

Q1. Retail industry experience

Ans.

Yes

I have 3 years of experience working in the retail industry
During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies
I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction
I am familiar with point-of-sale systems and have experience handling cash transactions
I have received positive feedback from customers for my excell

Answered by AI

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Q2. Customer Interaction

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Q3. Local Language

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Q4. Computer knowledge

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Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Jio

Anonymous

posted on 20 Nov 2021

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Tell me about yourself

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Q2. What are your hobbies

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,give your answers in polite way without hesitation

Customer Service Executive Interview Questions & Answers

Reliance Communications

Anonymous

posted on 10 Jan 2020

I applied via Company Website and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire

2 Questions

Q1. When you will be joined n what are the languages you are knowing

Ans.

I am fluent in English and Spanish.

Fluent in English and Spanish
Able to communicate effectively in both languages
Experience working with Spanish-speaking customers

Answered by AI

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Q2. I answered them in confidence as i aware those languages

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Interview Preparation Tips

Interview preparation tips for other job seekers - If you have the courage to work any where in any condition you are always Welcome to any industry.They just need a person who was flexible for BPO industries.

Customer Service Executive Interview Questions & Answers

Bharti Airtel

Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

4 Questions

Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...

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Q2. Q. Why do you want to join our company?

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Q3. Q. What are your strength?

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Q4. How would you handle the customer?

Ans.

I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

Listen attentively to the customer's issue
Show empathy and understanding towards their situation
Ask clarifying questions to gather more information
Offer a solution or alternative options
Ensure the customer is satisfied with the resolution
Follow up to ensure the issue

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Customer Service Executive Interview Questions & Answers

Bharti Airtel

Anonymous

posted on 5 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. What pay you want to work with us and how long will you stay?

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Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions & Answers

Tata Communications

Anonymous

posted on 29 Jan 2023

Interview experience

Good

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(3 Questions)

Q1. What is ospf,and how to work.

Ans.

OSPF is a routing protocol used in computer networks to determine the best path for data to travel.

OSPF stands for Open Shortest Path First.
It is a link-state routing protocol.
It uses Dijkstra's algorithm to calculate the shortest path.
OSPF routers exchange information about their connected links to build a topology map of the network.
This allows the routers to determine the best path for data to travel.
OSPF is commonl...

Answered by AI

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Q2. Defrence between BGP and ISIS protocol

Ans.

BGP and ISIS are routing protocols used in computer networks.

BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.
BGP uses path vector protocol while ISIS uses link-state protocol.
BGP is more scalable and complex than ISIS.
BGP is used in the internet while ISIS is used in enterprise networks.
BGP supports both IPv4 and IPv6 while ISIS only supports

Answered by AI

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Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

Skills evaluated in this interview

Vodafone Idea Interview FAQs

How many rounds are there in Vodafone Idea Customer Service Executive interview?

Vodafone Idea interview process usually has 2 rounds. The most common rounds in the Vodafone Idea interview process are One-on-one Round, Resume Shortlist and HR.

What are the top questions asked in Vodafone Idea Customer Service Executive interview?

Some of the top questions asked at the Vodafone Idea Customer Service Executive interview -

Retail industry experie...read more
Work experience and performa...read more
Customer Interact...read more

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Vodafone Idea Customer Service Executive Salary

based on 409 salaries

₹1 L/yr - ₹5 L/yr

8% less than the average Customer Service Executive Salary in India

View more details

Vodafone Idea Salaries in India

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