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ACT Fibernet Customer Service Executive Interview Questions and Answers

Updated 29 Apr 2024

ACT Fibernet Customer Service Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you left your last job?
Round 2 - HR 

(1 Question)

  • Q1. What you have done last days?
Round 3 - Behavioral 

(1 Question)

  • Q1. How can you manage irate customers?
  • Ans. 

    I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.

    • Stay calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the issue

    • Seek help from a supervisor or manager if n

  • Answered by AI

Customer Service Executive Jobs at ACT Fibernet

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Interview questions from similar companies

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Educational Qualifications
  • Q2. Job location and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical skills with speaking skill

I was interviewed in Feb 2017.

Interview Questionnaire 

3 Questions

  • Q1. What you have learned in your previous company?
  • Ans. 

    I have learned the importance of effective communication, strategic planning, and team collaboration in my previous company.

    • Importance of effective communication in ensuring clarity and alignment within the team

    • Strategic planning to set clear goals and priorities for the team

    • Team collaboration to leverage diverse skills and perspectives for better outcomes

  • Answered by AI
  • Q2. How you would handle the pressure because it's a new company and there might be the chances that we can ask yu to do something which is not there in your job role?
  • Ans. 

    I thrive under pressure and am adaptable to new challenges, willing to go above and beyond my job role.

    • I have a track record of successfully handling pressure in previous roles.

    • I am open to taking on new responsibilities and challenges.

    • I believe in continuous learning and growth, so I am willing to step out of my comfort zone.

    • I will communicate effectively with the team to understand expectations and deliver accordingl...

  • Answered by AI
  • Q3. In your previous company you were doing in house jobs. Your boss didn't ask you to go outside and bring business for the company but in your company you need to go outside and visit some VVIP clients. Are ...

Interview Preparation Tips

Round: Technical + HR Interview
Experience: I answer all the questions to the best of my knowledge and experiences I had working in the same industry. Some questions I need to answer very diplomatically but overall it was quite good.
Tips: Be yourself and if you know that your right stick to it.

Round: HR Interview
Experience: Discussions about my job role in context to my previous job roles. Salary discussions.

I was interviewed before Jan 2016.

Interview Preparation Tips

Round: Test
Experience: Test included questions from topics like mosfets, analog communication(DSB-SC, VSB,AM,FM etc),Antenna and radar.
Tips: Easy questions.Formula based mostly. A little bit of revision will be enough.

College Name: MNNIT Allahabad

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Construction and OFC related questions..

Interview Preparation Tips

Interview preparation tips for other job seekers - If u want to crack this interview then you study about OFC and Construction related questions.

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak with clarity and confidence.
Don't have any pre conceived notions about anything.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About your education, Experience, Sales knowledge, Market Knowledge,
Round 3 - One-on-one 

(1 Question)

  • Q1. 2nd round with Zonel Sales Manger

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident your self and do your enterview clearly.

I applied via LinkedIn and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my strengths.
  • Q2. I wont give up at any cost. I will Learn things and make it useful for the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, true to yourself show that u r willing to take challanges.

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your final year project about?
  • Q2. What are the OSI layers and describe them briefly?
  • Ans. 

    OSI layers are a model for network communication. There are 7 layers, each with a specific function.

    • Layer 1: Physical - deals with physical connections and transmission of raw data

    • Layer 2: Data Link - manages data transfer between devices on the same network

    • Layer 3: Network - handles routing and forwarding of data between networks

    • Layer 4: Transport - ensures reliable data transfer between applications

    • Layer 5: Session -...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding your final year project as most of the interview goes on the explanation and cross questions regarding the project

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. SAP Application
  • Q2. How to create Ticket with help of Remedy
  • Ans. 

    To create a ticket with Remedy, follow these steps.

    • Open Remedy application

    • Click on 'Create Ticket' button

    • Fill in the required fields such as summary, description, priority, etc.

    • Click on 'Submit' button to create the ticket

    • Note down the ticket number for future reference

  • Answered by AI

ACT Fibernet Interview FAQs

How many rounds are there in ACT Fibernet Customer Service Executive interview?
ACT Fibernet interview process usually has 3 rounds. The most common rounds in the ACT Fibernet interview process are One-on-one Round, HR and Behavioral.
How to prepare for ACT Fibernet Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ACT Fibernet. The most common topics and skills that interviewers at ACT Fibernet expect are Customer Service, customer care, Telecalling, voice process and Telemarketing.

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ACT Fibernet Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
ACT Fibernet Customer Service Executive Salary
based on 113 salaries
₹2 L/yr - ₹4 L/yr
8% less than the average Customer Service Executive Salary in India
View more details

ACT Fibernet Customer Service Executive Reviews and Ratings

based on 26 reviews

3.2/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.0

Salary

3.2

Job security

2.9

Company culture

2.5

Promotions

2.8

Work satisfaction

Explore 26 Reviews and Ratings
Customer Service Executive

Hyderabad / Secunderabad

0-4 Yrs

₹ 2.25-4.25 LPA

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