ACT Fibernet Customer Service Executive Interview Questions and Answers

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Q1. Salary expectation
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Q1. Work experience and performance
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Q1. Are you comfortable with the occasional travelling?
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Q2. How will you pacify an angry customer?
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Q3. How will you motivate the customers to stay on the network?
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Q1. What is ospf,and how to work.
Ans. 
OSPF is a routing protocol used in computer networks to determine the best path for data to travel.
• OSPF stands for Open Shortest Path First.

• It is a link-state routing protocol.

• It uses Dijkstra's algorithm to calculate the shortest path.

• OSPF routers exchange information about their connected links to build a topology map of the network.

• This allows the routers to determine the best path for data to travel.

• OSPF is commonl...read more
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Q2. Defrence between BGP and ISIS protocol
Ans. 
BGP and ISIS are routing protocols used in computer networks.
• BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.

• BGP uses path vector protocol while ISIS uses link-state protocol.

• BGP is more scalable and complex than ISIS.

• BGP is used in the internet while ISIS is used in enterprise networks.

• BGP supports both IPv4 and IPv6 while ISIS only supports
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Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.
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Q1. It's about networking
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Q2. OSN layers definition
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OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.
• OSI stands for Open Systems Interconnection

• There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application

• Each layer has specific functions and communicates with the adjacent layers

• Example: Physical layer deals with physical conn...read more
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Q3. Types of network
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Types of network include LAN, WAN, MAN, WLAN, and VPN.
• LAN (Local Area Network) - used in small geographical areas like homes or offices

• WAN (Wide Area Network) - covers large geographical areas like cities or countries

• MAN (Metropolitan Area Network) - spans a city or large campus

• WLAN (Wireless Local Area Network) - uses wireless technology for connectivity

• VPN (Virtual Private Network) - provides secure access over a pub
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Q4. Protocols and optical fibre
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English proficiency exams

Q1. Discussion about company, timings and salary
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Q1. Tell me about your self
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Q1. About work experience
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Q1. Explain OSPF states.
Ans. 
OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.
• OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.

• During the Down state, the router has no OSPF neighbor relationships.

• In the Init state, the router sends Hello packets to discover OSPF neighbors.

• The 2-Way state is reached when the router receives a Hello packet from a neigh...read more
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Q2. Route Reflector how does it work.
Ans. 
Route reflector is a networking concept that allows for efficient distribution of routing information.
• Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.

• They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.

• Route reflectors can be configured in a hierarchy, with multi...read more
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Q3. BGP scenario based questions.
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Q1. QinQ how does it work.
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Q2. Topology related questions.
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Q1. Tell me about yourself.
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