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Tata Communications
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Tata Communications Customer Service Executive Interview Questions, Process, and Tips
Top Tata Communications Customer Service Executive Interview Questions and Answers
- Q1. What is ospf,and how to work.
- Q2. Defrence between BGP and ISIS protocol
- Q3. Route Reflector how does it work.
Tata Communications Customer Service Executive Interview Experiences
4 interviews found
(2 Questions)
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(1 Question)
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Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. What is ospf,and how to work.
- Ans.
OSPF is a routing protocol used in computer networks to determine the best path for data to travel.
OSPF stands for Open Shortest Path First.
It is a link-state routing protocol.
It uses Dijkstra's algorithm to calculate the shortest path.
OSPF routers exchange information about their connected links to build a topology map of the network.
This allows the routers to determine the best path for data to travel.
OSPF is commonl...
- Q2. Defrence between BGP and ISIS protocol
- Ans.
BGP and ISIS are routing protocols used in computer networks.
BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.
BGP uses path vector protocol while ISIS uses link-state protocol.
BGP is more scalable and complex than ISIS.
BGP is used in the internet while ISIS is used in enterprise networks.
BGP supports both IPv4 and IPv6 while ISIS only supports
- Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.
Interview Preparation Tips
CCNA CCNP.
Skills evaluated in this interview
(3 Questions)
- Q1. Explain OSPF states.
- Ans.
OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.
OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.
During the Down state, the router has no OSPF neighbor relationships.
In the Init state, the router sends Hello packets to discover OSPF neighbors.
The 2-Way state is reached when the router receives a Hello packet from a neigh...
- Q2. Route Reflector how does it work.
- Ans.
Route reflector is a networking concept that allows for efficient distribution of routing information.
Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.
They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.
Route reflectors can be configured in a hierarchy, with multi...
- Q3. BGP scenario based questions.
(2 Questions)
- Q1. QinQ how does it work.
- Q2. Topology related questions.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
BGP attributes and some switching technologies.
Skills evaluated in this interview
Selected
I was interviewed before Dec 2022.
(1 Question)
- Q1. STP and it's types OSPF BGP MPLS
Interview Preparation Tips
Tata Communications interview questions for designations
Customer Service Executive Jobs at Tata Communications
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posted on 8 Dec 2024
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- Q1. Salary expectation
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posted on 11 May 2024
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- Q1. Work experience and performance
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ACT Fibernet
Anonymous
posted on 29 Apr 2024
Selected
I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Why you left your last job?
(1 Question)
- Q1. What you have done last days?
(1 Question)
- Q1. How can you manage irate customers?
- Ans.
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
Stay calm and composed to defuse the situation
Listen actively to understand the customer's concerns
Empathize with the customer's frustration
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Seek help from a supervisor or manager if n
Customer Service Executive Interview Questions & Answers
Bharti Airtel
Ankita Zutshi
posted on 4 Jan 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Are you comfortable with the occasional travelling?
- Q2. How will you pacify an angry customer?
- Q3. How will you motivate the customers to stay on the network?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tata Communications Transformation Services
Anonymous
posted on 15 Oct 2023
Selected
I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.
(4 Questions)
- Q1. It's about networking
- Q2. OSN layers definition
- Ans.
OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.
OSI stands for Open Systems Interconnection
There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application
Each layer has specific functions and communicates with the adjacent layers
Example: Physical layer deals with physical conn...
- Q3. Types of network
- Ans.
Types of network include LAN, WAN, MAN, WLAN, and VPN.
LAN (Local Area Network) - used in small geographical areas like homes or offices
WAN (Wide Area Network) - covers large geographical areas like cities or countries
MAN (Metropolitan Area Network) - spans a city or large campus
WLAN (Wireless Local Area Network) - uses wireless technology for connectivity
VPN (Virtual Private Network) - provides secure access over a pub
- Q4. Protocols and optical fibre
English proficiency exams
(1 Question)
- Q1. Discussion about company, timings and salary
Skills evaluated in this interview
Customer Service Executive Interview Questions & Answers
Vodafone Idea
NIKHIL P NAIR
posted on 3 Oct 2022
I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about your self
(1 Question)
- Q1. About work experience
Interview Preparation Tips
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Tata Communications Interviews By Designations
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Tata Communications Customer Service Executive Interview Process
based on 4 interviews
1 Interview rounds
- Technical Round
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Tata Communications Customer Service Executive Reviews and Ratings
based on 134 reviews
Rating in categories
|
Network Engineer
1.7k
salaries
|  ₹1.3 L/yr - ₹6.7 L/yr |
|
Assistant Manager
1.3k
salaries
| ₹5.3 L/yr - ₹20 L/yr |
|
Customer Service Executive
939
salaries
| ₹2.4 L/yr - ₹7 L/yr |
|
Associate Engineer
908
salaries
| ₹1 L/yr - ₹5.5 L/yr |
|
Manager
764
salaries
| ₹9.8 L/yr - ₹31 L/yr |
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