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Tata Communications Customer Service Executive Interview Questions, Process, and Tips

Updated 2 Jan 2025

Top Tata Communications Customer Service Executive Interview Questions and Answers

Tata Communications Customer Service Executive Interview Experiences

4 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

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  • Q2. Vsdfgdg ghsdfsd gfafdf
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
  • Q2. A
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is ospf,and how to work.
  • Ans. 

    OSPF is a routing protocol used in computer networks to determine the best path for data to travel.

    • OSPF stands for Open Shortest Path First.

    • It is a link-state routing protocol.

    • It uses Dijkstra's algorithm to calculate the shortest path.

    • OSPF routers exchange information about their connected links to build a topology map of the network.

    • This allows the routers to determine the best path for data to travel.

    • OSPF is commonl...

  • Answered by AI
  • Q2. Defrence between BGP and ISIS protocol
  • Ans. 

    BGP and ISIS are routing protocols used in computer networks.

    • BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.

    • BGP uses path vector protocol while ISIS uses link-state protocol.

    • BGP is more scalable and complex than ISIS.

    • BGP is used in the internet while ISIS is used in enterprise networks.

    • BGP supports both IPv4 and IPv6 while ISIS only supports

  • Answered by AI
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

Skills evaluated in this interview

Customer Service Executive Interview Questions Asked at Other Companies

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Q2. How you deal to the customer if he complain that delivery boy thr ... read more
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Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Round 1 - One-on-one 

(3 Questions)

  • Q1. Explain OSPF states.
  • Ans. 

    OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.

    • OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.

    • During the Down state, the router has no OSPF neighbor relationships.

    • In the Init state, the router sends Hello packets to discover OSPF neighbors.

    • The 2-Way state is reached when the router receives a Hello packet from a neigh...

  • Answered by AI
  • Q2. Route Reflector how does it work.
  • Ans. 

    Route reflector is a networking concept that allows for efficient distribution of routing information.

    • Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.

    • They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.

    • Route reflectors can be configured in a hierarchy, with multi...

  • Answered by AI
  • Q3. BGP scenario based questions.
Round 2 - One-on-one 

(2 Questions)

  • Q1. QinQ how does it work.
  • Q2. Topology related questions.
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on BGP, IGP protocols.
BGP attributes and some switching technologies.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Dec 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. STP and it's types OSPF BGP MPLS

Interview Preparation Tips

Interview preparation tips for other job seekers - Need knowledge of basic

Tata Communications interview questions for designations

 Junior Customer Service Executive

 (4)

 Senior Customer Service Executive

 (3)

 Customer Support Executive

 (1)

 CRM/Customer Service Manager

 (1)

 Service Engineer

 (1)

 Costumer Service

 (1)

 Engineer- Customer Support

 (1)

 Senior Executive

 (2)

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

  • Answered by AI
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

  • Answered by AI
  • Q3. What were you doing in the past?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2. Previous company experience
  • Q3. What you know about e commerce
  • Ans. 

    E-commerce refers to buying and selling goods and services online.

    • E-commerce has revolutionized the way people shop and do business.

    • It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.

    • Popular e-commerce websites include Amazon, eBay, and Alibaba.

    • E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.

    • E-commerce...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - HR was good. HR was very much supportive
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Tata Communications Interview FAQs

How many rounds are there in Tata Communications Customer Service Executive interview?
Tata Communications interview process usually has 2-3 rounds. The most common rounds in the Tata Communications interview process are Technical, One-on-one Round and HR.
How to prepare for Tata Communications Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Communications. The most common topics and skills that interviewers at Tata Communications expect are Operations, Networking, Network operations, Telecom and Troubleshooting.
What are the top questions asked in Tata Communications Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Customer Service Executive interview -

  1. What is ospf,and how to wo...read more
  2. Defrence between BGP and ISIS proto...read more
  3. Route Reflector how does it wo...read more

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Tata Communications Customer Service Executive Interview Process

based on 4 interviews

1 Interview rounds

  • Technical Round
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Tata Communications Customer Service Executive Salary
based on 933 salaries
₹2.4 L/yr - ₹7 L/yr
57% more than the average Customer Service Executive Salary in India
View more details

Tata Communications Customer Service Executive Reviews and Ratings

based on 134 reviews

4.1/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

3.3

Salary

4.4

Job security

4.1

Company culture

3.0

Promotions

3.8

Work satisfaction

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