8 Bharti Airtel Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Bharti Airtel Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

posted on 4 Jan 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - One-on-one

(3 Questions)

Q1. Are you comfortable with the occasional travelling?

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Q2. How will you pacify an angry customer?

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Q3. How will you motivate the customers to stay on the network?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Never say no directly . Negative answer should be given sugar coated.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 5 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. What pay you want to work with us and how long will you stay?

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Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

4 Questions

Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...

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Q2. Q. Why do you want to join our company?

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Q3. Q. What are your strength?

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Q4. How would you handle the customer?

Ans.

I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

Listen attentively to the customer's issue
Show empathy and understanding towards their situation
Ask clarifying questions to gather more information
Offer a solution or alternative options
Ensure the customer is satisfied with the resolution
Follow up to ensure the issue

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

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Interview questions from similar companies

Senior Executive Interview Questions & Answers

Wipro

Anonymous

posted on 14 Jul 2022

I appeared for an interview before Jul 2021.

Round 1 - Aptitude Test

Logical reasoning, GAAP and English

Round 2 - Technical

(1 Question)

Q1. Taxation and business finance questions mostly

Add your answer

Round 3 - HR

(1 Question)

Q1. Personal experiences and preferences

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer only if you know what you are talking about

Senior Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 5 Jun 2021

I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Ind as115

Add your answer

Q2. Deferred tax asset

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and you willbe auto confident when you technical is strong so prepare daily

Senior Executive Interview Questions & Answers

Jio

Anonymous

posted on 8 Feb 2021

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Construction and OFC related questions..

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If u want to crack this interview then you study about OFC and Construction related questions.

Senior Executive Interview Questions & Answers

Jio

Anonymous

posted on 16 Feb 2022

I applied via Approached by Company and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. Last working and a topic for how to sale

Ans.

I'm sorry, but the question is unclear and incomplete. Could you please provide more context?

Please provide more information about the last working and the topic for how to sale.
Without more context, it's difficult to provide a meaningful answer.
Could you please rephrase the question or provide additional details?

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company if u can work for long hours

Senior Executive Interview Questions & Answers

Vodafone Idea

Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself that is not part of your CV

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Q2. If any pervious experience, explain in detail of the role you played and how you helped the company grow?

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Q3. What helps you stay calm in situation of distress?

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Interview Preparation Tips

Interview preparation tips for other job seekers - You can be a experience holder or a fresher but a key to crack an interview is to be confident and at ease at the same time. If you are not able to understand question ask again it no harm to ask 10 sec to breathe. Interviewer understands they are human too. Even if you don't know the answer try to keep the interview engaging. Talk and keep interacting. They don't need your knowledge all they want to know is how confident and know well you can talk. It works like a charm. Best of luck.

Senior Executive Interview Questions & Answers

Vodafone Idea

Anonymous

posted on 5 Mar 2020

Interview Questionnaire

2 Questions

Q1. SAP Application

Add your answer

Q2. How to create Ticket with help of Remedy

Ans.

To create a ticket with Remedy, follow these steps.

Open Remedy application
Click on 'Create Ticket' button
Fill in the required fields such as summary, description, priority, etc.
Click on 'Submit' button to create the ticket
Note down the ticket number for future reference

Answered by AI

Add your answer

Senior Executive Interview Questions & Answers

Vodafone Idea

Anonymous

posted on 17 Jul 2021

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak with clarity and confidence.
Don't have any pre conceived notions about anything.

Bharti Airtel Interview FAQs

How many rounds are there in Bharti Airtel Customer Service Executive interview?

Bharti Airtel interview process usually has 2 rounds. The most common rounds in the Bharti Airtel interview process are Resume Shortlist and One-on-one Round.

What are the top questions asked in Bharti Airtel Customer Service Executive interview?

Some of the top questions asked at the Bharti Airtel Customer Service Executive interview -

How would you handle the custom...read more
Firstly, I joined the group discussion and it was the first round of my intervi...read more

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Bharti Airtel Customer Service Executive Interview Process

based on 4 interviews

Interview experience

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Bharti Airtel Customer Service Executive Salary

based on 171 salaries

₹0.9 L/yr - ₹5 L/yr

19% less than the average Customer Service Executive Salary in India

View more details

Bharti Airtel Salaries in India

Assistant Manager 2.2k salaries	₹3 L/yr - ₹13 L/yr
Network Engineer 1.5k salaries	₹2 L/yr - ₹7 L/yr
Manager 1.3k salaries	₹6.3 L/yr - ₹22.6 L/yr
Accounts Manager 1.3k salaries	₹2.5 L/yr - ₹9 L/yr
Territory Sales Manager 1.3k salaries	₹2.8 L/yr - ₹11.2 L/yr