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Bharti Airtel Customer Service Executive Interview Questions and Answers

Updated 4 Jan 2023

Bharti Airtel Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Are you comfortable with the occasional travelling?
  • Q2. How will you pacify an angry customer?
  • Q3. How will you motivate the customers to stay on the network?

Interview Preparation Tips

Interview preparation tips for other job seekers - Never say no directly . Negative answer should be given sugar coated.

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What pay you want to work with us and how long will you stay?

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
  • Q2. Q. Why do you want to join our company?
  • Q3. Q. What are your strength?
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your final year project about?
  • Q2. What are the OSI layers and describe them briefly?
  • Ans. 

    OSI layers are a model for network communication. There are 7 layers, each with a specific function.

    • Layer 1: Physical - deals with physical connections and transmission of raw data

    • Layer 2: Data Link - manages data transfer between devices on the same network

    • Layer 3: Network - handles routing and forwarding of data between networks

    • Layer 4: Transport - ensures reliable data transfer between applications

    • Layer 5: Session -...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding your final year project as most of the interview goes on the explanation and cross questions regarding the project

Skills evaluated in this interview

I appeared for an interview in May 2019.

Interview Questionnaire 

1 Question

  • Q1. Basics questions of CCNA routing switching and collaboration.

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to prepare for basics of CCNA, if you want join in a technical team. If you have knowledge on Telepresence, UCC, DCS, voice, SDWAN, security firewall etc. then it would be great.

I applied via Approached by Company and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Last working and a topic for how to sale
  • Ans. 

    I'm sorry, but the question is unclear and incomplete. Could you please provide more context?

    • Please provide more information about the last working and the topic for how to sale.

    • Without more context, it's difficult to provide a meaningful answer.

    • Could you please rephrase the question or provide additional details?

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company if u can work for long hours

Interview Questionnaire 

2 Questions

  • Q1. SAP Application
  • Q2. How to create Ticket with help of Remedy
  • Ans. 

    To create a ticket with Remedy, follow these steps.

    • Open Remedy application

    • Click on 'Create Ticket' button

    • Fill in the required fields such as summary, description, priority, etc.

    • Click on 'Submit' button to create the ticket

    • Note down the ticket number for future reference

  • Answered by AI

I appeared for an interview in Feb 2017.

Interview Questionnaire 

3 Questions

  • Q1. What you have learned in your previous company?
  • Ans. 

    I have learned the importance of effective communication, strategic planning, and team collaboration in my previous company.

    • Importance of effective communication in ensuring clarity and alignment within the team

    • Strategic planning to set clear goals and priorities for the team

    • Team collaboration to leverage diverse skills and perspectives for better outcomes

  • Answered by AI
  • Q2. How you would handle the pressure because it's a new company and there might be the chances that we can ask yu to do something which is not there in your job role?
  • Ans. 

    I thrive under pressure and am adaptable to new challenges, willing to go above and beyond my job role.

    • I have a track record of successfully handling pressure in previous roles.

    • I am open to taking on new responsibilities and challenges.

    • I believe in continuous learning and growth, so I am willing to step out of my comfort zone.

    • I will communicate effectively with the team to understand expectations and deliver accordingl...

  • Answered by AI
  • Q3. In your previous company you were doing in house jobs. Your boss didn't ask you to go outside and bring business for the company but in your company you need to go outside and visit some VVIP clients. Are ...

Interview Preparation Tips

Round: Technical + HR Interview
Experience: I answer all the questions to the best of my knowledge and experiences I had working in the same industry. Some questions I need to answer very diplomatically but overall it was quite good.
Tips: Be yourself and if you know that your right stick to it.

Round: HR Interview
Experience: Discussions about my job role in context to my previous job roles. Salary discussions.

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Educational Qualifications
  • Q2. Job location and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical skills with speaking skill

I applied via Naukri.com and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About testing basics
  • Q2. Unix Commands

Interview Preparation Tips

Interview preparation tips for other job seekers - Joined through Magna Consultancy , they have given very less hike not even 5%. Just suggestion you just stick to your package and don't accept for what they give(Magna)

Bharti Airtel Interview FAQs

How many rounds are there in Bharti Airtel Customer Service Executive interview?
Bharti Airtel interview process usually has 2 rounds. The most common rounds in the Bharti Airtel interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Bharti Airtel Customer Service Executive interview?

Some of the top questions asked at the Bharti Airtel Customer Service Executive interview -

  1. How would you handle the custom...read more
  2. Firstly, I joined the group discussion and it was the first round of my intervi...read more

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Bharti Airtel Customer Service Executive Interview Process

based on 4 interviews

Interview experience

5
  
Excellent
View more

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Bharti Airtel Customer Service Executive Salary
based on 169 salaries
₹1 L/yr - ₹5 L/yr
19% less than the average Customer Service Executive Salary in India
View more details

Bharti Airtel Customer Service Executive Reviews and Ratings

based on 61 reviews

4.3/5

Rating in categories

3.8

Skill development

3.6

Work-life balance

3.5

Salary

3.5

Job security

3.4

Company culture

3.4

Promotions

3.7

Work satisfaction

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