Upload Button Icon Add office photos

Bharti Airtel

Compare button icon Compare button icon Compare

Filter interviews by

Bharti Airtel Customer Service Executive Interview Questions and Answers

Updated 4 Jan 2023

Bharti Airtel Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Are you comfortable with the occasional travelling?
  • Q2. How will you pacify an angry customer?
  • Q3. How will you motivate the customers to stay on the network?

Interview Preparation Tips

Interview preparation tips for other job seekers - Never say no directly . Negative answer should be given sugar coated.

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What pay you want to work with us and how long will you stay?

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
  • Q2. Q. Why do you want to join our company?
  • Q3. Q. What are your strength?
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
  • Q2. Vsdfgdg ghsdfsd gfafdf
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
  • Q2. A
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. Electrical Maintenance
  • Q2. Customer service
  • Q3. Maintenance services
  • Q4. Rectify the error
  • Ans. 

    To rectify the error, identify the root cause, implement a solution, and communicate with the customer.

    • Identify the root cause of the error by analyzing the situation and gathering relevant information.

    • Implement a solution by taking necessary actions to correct the error and prevent it from happening again.

    • Communicate with the customer to explain the error, apologize for any inconvenience caused, and provide assurance ...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Most important things
  • Q2. Height recommended

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer service
Electrical Maintenance
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Work experience and performance
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is ospf,and how to work.
  • Ans. 

    OSPF is a routing protocol used in computer networks to determine the best path for data to travel.

    • OSPF stands for Open Shortest Path First.

    • It is a link-state routing protocol.

    • It uses Dijkstra's algorithm to calculate the shortest path.

    • OSPF routers exchange information about their connected links to build a topology map of the network.

    • This allows the routers to determine the best path for data to travel.

    • OSPF is commonl...

  • Answered by AI
  • Q2. Defrence between BGP and ISIS protocol
  • Ans. 

    BGP and ISIS are routing protocols used in computer networks.

    • BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.

    • BGP uses path vector protocol while ISIS uses link-state protocol.

    • BGP is more scalable and complex than ISIS.

    • BGP is used in the internet while ISIS is used in enterprise networks.

    • BGP supports both IPv4 and IPv6 while ISIS only supports

  • Answered by AI
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is your name?
  • Ans. This is kamar Ahmed
  • Answered Anonymously
  • Q2. You are is from?
  • Ans. Dehli
  • Answered Anonymously
  • Q3. What are your hobbies?
  • Ans. 

    My hobbies Is Reading and sports and traveling.

  • Answered Anonymously
  • Q4. What is your work experience?
  • Ans. 

    My work experience 1 year and growth your company.

  • Answered Anonymously
  • Q5. Why do you want a job
  • Ans. 

    I want a job because I need a job.

  • Answered Anonymously

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Round 3 - HR 

(1 Question)

  • Q1. About work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing
Round 1 - One-on-one 

(3 Questions)

  • Q1. Explain OSPF states.
  • Ans. 

    OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.

    • OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.

    • During the Down state, the router has no OSPF neighbor relationships.

    • In the Init state, the router sends Hello packets to discover OSPF neighbors.

    • The 2-Way state is reached when the router receives a Hello packet from a neigh...

  • Answered by AI
  • Q2. Route Reflector how does it work.
  • Ans. 

    Route reflector is a networking concept that allows for efficient distribution of routing information.

    • Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.

    • They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.

    • Route reflectors can be configured in a hierarchy, with multi...

  • Answered by AI
  • Q3. BGP scenario based questions.
Round 2 - One-on-one 

(2 Questions)

  • Q1. QinQ how does it work.
  • Q2. Topology related questions.
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on BGP, IGP protocols.
BGP attributes and some switching technologies.

Skills evaluated in this interview

Bharti Airtel Interview FAQs

How many rounds are there in Bharti Airtel Customer Service Executive interview?
Bharti Airtel interview process usually has 2 rounds. The most common rounds in the Bharti Airtel interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Bharti Airtel Customer Service Executive interview?

Some of the top questions asked at the Bharti Airtel Customer Service Executive interview -

  1. How would you handle the custom...read more
  2. Firstly, I joined the group discussion and it was the first round of my intervi...read more

Tell us how to improve this page.

Bharti Airtel Customer Service Executive Interview Process

based on 4 interviews

Interview experience

5
  
Excellent
View more
Bharti Airtel Customer Service Executive Salary
based on 203 salaries
₹1 L/yr - ₹4.5 L/yr
17% less than the average Customer Service Executive Salary in India
View more details

Bharti Airtel Customer Service Executive Reviews and Ratings

based on 61 reviews

4.3/5

Rating in categories

4.0

Skill development

3.8

Work-life balance

3.9

Salary

4.0

Job security

3.9

Company culture

3.8

Promotions

3.9

Work satisfaction

Explore 61 Reviews and Ratings
Assistant Manager
2.2k salaries
unlock blur

₹3 L/yr - ₹13 L/yr

Network Engineer
1.5k salaries
unlock blur

₹1.9 L/yr - ₹6.5 L/yr

Territory Sales Manager
1.3k salaries
unlock blur

₹2.8 L/yr - ₹10.6 L/yr

Accounts Manager
1.3k salaries
unlock blur

₹2.5 L/yr - ₹10 L/yr

Manager
1.3k salaries
unlock blur

₹5.9 L/yr - ₹22.4 L/yr

Explore more salaries
Compare Bharti Airtel with

Jio

3.9
Compare

Vodafone Idea

4.1
Compare

TCS

3.7
Compare

Infosys

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview