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39 Tata Communications Jobs

Customer Service Executive - Service Delivery & Management

2-3 years

₹ 4 - 6.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Customer Service Executive - Service Delivery & Management

Tata Communications

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

I) Position Summary
a. Key Objective / Purpose of the Job:
The key objective of the position is -
To performing migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion in stipulated time frames.
To provision IP/ MPLS based services on Tata Communication Global Enterprise network.
The position is available in 24 7 shifts.
b) Major Activities
Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
Provision IP/ MPLS based services on Tata Communication Global Enterprise network.
For managed customers the customer device configuration is to be carried out.
The position is also responsible for testing the configured and migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.
The above mentioned configuration and testing of services to be done on primarily on Cisco and Alcatel Lucent devices.
II) Person Specification:
a) Essential Qualifications:
Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 2 yrs of experience.
b) Requisite Skills:
Technical
Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching. Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must. Network device configuration, migration and maintenance experience of at least 2 years in an organization of repute.
Functional
Excellent knowledge and hands-on on Network Fundamentals, Routing protocols and Switching. Good configuration and troubleshooting skills on Cisco and Alcatel Lucent routers (Hands-on) is a must.
Systems/process knowledge are key drivers on the job.
Behavioral
Systematic approach towards work areas.
Should be able to cope up excellently under stressful circumstances.
Good communication skills
c) Work Experience
Should have worked in a service provider s environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco equipments/ALU 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable. CCIP/ CCNP certifications or equivalent Alcatel Lucent certifications and exposure to SAM tool would be an added advantage.
2-3 years experience in Networking field.


Employment Type: Full Time, Permanent

Functional Areas: Banking/Insurance

Read full job description

Tata Communications Interview Questions & Tips

Prepare for Tata Communications Customer Service Executive roles with real interview advice

Top Tata Communications Customer Service Executive Interview Questions

Q1. What is BGP? What is spilit horizon rule? How you configure BGP route reflector? Tell BGP path selection algorithm? ebgp multihop concept? O ... read more
Q2. What is floating routing and how we can configure it
Q3. To maintain SIEM solution which are the daily activities that you will perform?
View all 136 questions

What people at Tata Communications are saying

4.1
 Rating based on 134 Customer Service Executive reviews

Likes

Everything is good till your project going on with client

  • Salary - Excellent
  • +4 more
Dislikes

There no any internal position for you if you'r project is closed Example i worked on TCTS-VIL project after end this project I apply IJP call hiring managers but no response even not a single interview I understand that if you don't have reference you can't get IJP & internal jobs as no one ready to take interview

  • Job security - Bad
  • +1 more
Read 134 Customer Service Executive reviews

Customer Service Executive salary at Tata Communications

reported by 933 employees with 1-8 years exp.
₹2.4 L/yr - ₹7 L/yr
57% more than the average Customer Service Executive Salary in India
View more details

What Tata Communications employees are saying about work life

based on 3.4k employees
72%
60%
58%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tata Communications Benefits

Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Team Outings +6 more
View more benefits

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